GGamamilaAt check-in, we were told to leave our luggage at the front desk and pick up our room keys at 15:00, and that our bags would be sent directly to the room beforehand. However, when we returned to the front desk at 16:10, we were told the room wasn't ready yet, and we had to wait until almost 17:00 to get our keys. We were told check-out could be extended to 13:00, but at 12:00, housekeeping banged loudly on the door, saying the system showed we had checked out and they needed to clean the room. When we called the concierge, they apologized and extended the check-out time to 14:00. The hotel is nice, but the service procedures and overall coordination are still a bit chaotic.
GGuest UserFirst of all, the hotel's service was excellent with very prompt responses, which is a big plus.
Secondly, I need to bring up an issue with the bed and pillows—they were extremely uncomfortable. The mattress was exceptionally hard. As for the pillows, of the two provided, one was way too soft and the other way too high. Even after requesting a latex pillow replacement, it turned out to be super-duper hard!
Perhaps because I had just been hiking that day and my whole body was already sore, combined with the uncomfortable bed, I didn't fall asleep until past 2 AM, only to wake up in unbearable discomfort around 3 AM, and barely managed to fall back asleep until past 5 AM. The sleep experience was just awful. No matter how good everything else is, it doesn't matter if you can't get a decent night's sleep.
GGuest UserThe room is pretty much the same as a standard room in any ordinary hotel, but the view is absolutely top-notch. It faces The Parisian and The Londoner directly, so you can enjoy the Eiffel Tower light show anytime at night. I'd recommend staying around the 20th floor, specifically near room 108.
The lobby has a Broadway vibe. Around noon, checking in and leaving luggage both required a bit of a wait.
The shopping area here is a bit more down-to-earth compared to the neighboring hotels—no real luxury brands. However, you can easily walk over to The Parisian and The Londoner, it's quite close.
The dining options are inferior to other hotels; none of the restaurants are particularly well-known, giving off more of a food court vibe.
As for the iconic Golden Reel (figure-8) Ferris wheel, it's a pity it faces the wrong direction and doesn't offer much of a view. If it faced the Cotai Strip like the room did, it would definitely be a hugely popular photo spot.
Didn't visit the famous water park, but it looked quite large.
The hotel collaborates with Disney, so the vibe is great for families with kids.
There are free shuttle buses to the ferry terminal and the airport.
GGuest UserThe accommodation was spotlessly clean and the staff were very friendly.
I drink a lot of water, so I asked for some in the evening and they brought plenty. Both check-in and check-out were handled very kindly.
The happy hour at the 6th-floor lobby lounge was quite good. The location is also great—close to Galaxy, and just across the overpass right next to the hotel, you have a direct connection to the 3rd floor of the Venetian.
They provide separate amenities for kids, and housekeeping comes every day~
The Grand Deck shuttle buses run much more frequently than expected.
Above all, I don't think I heard any noise from neighboring rooms or floors in the evening.
AAnonymous UserOverall, it's okay. The room is spacious with no weird smells, and the bed is large, comfortable, and clean. The TV now supports AirPlay, but the connection is quite unstable, so I'd recommend bringing your own HDMI cable. A charging cable is provided, but all the USB ports have been replaced with standard 3-pin UK plugs. The shower water pressure is still a bit lacking; in particular, the water temperature and pressure of the handheld showerhead are linked, meaning if you want cooler water, the flow becomes very weak. There was occasionally a smell of cigarette smoke in the hallway.
Service is pretty decent. The check-in queue moved fairly quickly, and the explanations were clear, though a 1,000 deposit is required, which is refunded on checkout day.
They've added a mini-program for ordering in-room dining, which has a good variety of options, and you can also request room amenities through it, which is quite convenient.
The gym has a limited variety of equipment—no core-specific machines and no InBody analyzer, just a Xiaomi smart home scale. However, they do provide foam rollers and yoga blocks.
As for the view, they are currently replanting the grass at the racecourse, so hopefully it will look nicer later on.
BBeaubo999The hotel is beautifully grand and magnificent, truly living up to its name, Grand Lisboa Palace. The interior decor genuinely feels like a palace. The room is beautifully decorated, spacious, pleasantly scented, and features a large bathroom with strong water pressure that makes showering so comfortable. There’s also a bathtub, and the glass window offers a view of the Secret Garden, which lights up nicely at night.
I only bought an internet eSIM package, so I couldn't call a Didi ride on my own. Fortunately, the hotel provides a complete shuttle bus service. Right from the airport, there’s a shuttle bus straight to the hotel. After dropping off our bags, we took the shuttle bus to explore Old Taipa Village to eat and buy snacks. There’s a moving walkway connecting to The Venetian Macao, where we walked around the simulated city of Venice, then walked through to explore the Cotai *****, and continued on to watch the fountain show at Wynn Palace—which also offers a free cable car ride. However, since my child was tired, we were able to walk straight back to our hotel.
Breakfast was served in a spacious dining area with no queue, and there was a huge variety of food to choose from. In the morning, there’s also a shuttle bus service to the Hengqin Port for crossing over to Zhuhai.
MMingyueriTrue to its reputation as a seven-star hotel, the service genuinely lives up to the title. Although we had to wait 40 minutes for our room after check-in, the staff escorted us to the lobby lounge for complimentary drinks while we waited. The moment you linger in the lobby or at the entrance, a staff member immediately approaches to offer assistance. The room design and cleanliness go without saying—spotless and stunning. A quick tip: don't throw away your House of Dancing Water ticket, as it offers discounts in many places. You definitely must try the Grand Hyatt lobster buffet, which offers a 20% discount with the ticket!
SShengdianqishiJerryMy stay at W Macau - Studio City was an absolute pleasant surprise! The trendy and edgy interior design catches your eye the moment you walk in, with both the public areas and rooms packed with style.
The hotel's location is very convenient, within walking distance of many popular photo spots and core shopping areas, making getting around and shopping effortless.
The staff were warm, attentive, and super quick to respond to any requests. The bedding and bath amenities were of top-notch quality, making the stay both comfortable and relaxing. Overall, the value for money is fantastic ✨. Highly recommended for anyone looking for a chill and stylish getaway in Macau.
AAnonymous UserUpon check in so long time to wait even there’s only 2 guests checking in. No instructions about how to get in our room and no assistance like bell.
About the restaurant and the service its excellent the food is tasty and food attendant are helpful and approachable.
The amenities and facilities are quite stafisying and we enjoyed it.
GGuest UserThis time, I stayed at Hotel Okura Macau with my child, and I'd like to extend a special thank you to Loki, the lobby manager. He was warm and friendly throughout, communicated patiently and meticulously, and went above and beyond to coordinate and fulfill all our requests. His service was truly exceptional. He fully understood the various needs of families traveling with children, responded promptly, and was both thoughtful and professional, making us feel incredibly welcomed during our trip. Our overall stay exceeded expectations, and I sincerely commend Loki. Next time I'm in Macau, Hotel Okura will be my top choice!
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