Appreciated the free parking and beautiful views of the city below. The hotel is also conveniently located near the bus stop. Our hotel room was pretty clean but I would describe the room amenities as basic. The pillows were too soft - presumably due to the lack of pillow filling. The motion sensor lights in the toilet also turned off every 5 mins which was a bit annoying sometimes. For the price paid, I still think our stay was worth it.
The overall stay was quite good. The hotel is in a good location. The beach is right outside the hotel. The room is not very big, but it has everything it should have. The balcony is quite good. I thought the balcony was directly facing the beach at first, but it was only a small part, but it was good enough. The first picture was taken on the balcony. I was quite satisfied with the price.
There is a hiking route where you can see the entire sea view, which is particularly beautiful. The view of the sea and sky is so charming. It takes about 20 minutes to drive to the city. It is also a very good place. Overall, it is highly recommended.
Because it was a self-driving tour, it was already past 12 am when I arrived. The people in the bar in the hotel helped me find someone to arrange a room, so those who check in after midnight must call the hotel in advance to confirm the room number.
I loved this hotel. They accommodated my reservation requests.
The rooms are spacious, new, and very clean. The bathroom is spacious and has everything you need for your stay. The hotel staff was very attentive at all times.
I will definitely stay at this chain and this hotel again. One drawback would be helpful if there was a designated parking space and a place to unload my luggage upon arrival.
A great hotel to your stay in Donosti. The place is really modern and I love the style (simplicity and beauty at the same time). Everyone in the staff was really nice, and the breakfast has a lot of variety (I really appreciate the healthy choices). The bedroom was simple but very clean and quite big. I will come back again, no doubt
Buena atención, amabilidad del personal, esta fácil de llegar, con servicios de restauración cercanos. Por poner un pero no había en el baño algún elemento de jabón o similar salvo el jabón con dosificador. Espaciosa la habitación. Confortable. Acceso a la wifi y uso de ordenadores en la sala central, buen detalle. De hecho ya estuve alojado hace un tiempo. Me gusta mucho la zona, para andar , hacer monte.....
Hotel near Gros,San Sebastian50% of visitors choose this area
FFantaSoda2024.08.13
The hotel is a villa with an old money style. The staff is warm and polite, highly professional, the facilities are very new, and the toiletries are diptyque. There is a bathtub and a shower room. Most importantly, there is your own parking. It is a 15-minute walk to the third beach. In short, everything is perfect except that it is a little expensive.
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
It feels good. The hotel notes are wrong. There is a private bathroom. The overall feeling is very good, it is worth recommending, the breakfast is also rich, very quiet, clean, and the price is reasonable.
The front desk was very helpful and the breakfast was quite good. The room was actually very big and warm, but I was bitten by something for a lot of bags... I checked for several days before I decided that it should be a bed... I am not sure if other rooms are available, but it is strongly recommended to do a big sweep and check...
A boutique hotel close to the Dona Katalina Zubia. There are two entrances to the hotel, the main one facing the road and the other entrance facing the Urumea River. Staff were friendly and always had a smile. The hotel is quite clean and everything is within 15mins walk. The amenities are limited, but there is a 24 hour reception and bar downstairs, a nice roof top sunbathing area and a gym. Please double check the other amenities listing when booking, as I don't recall seeing the Public Bath, Foot Bath and Clothes Dryer as advertise. I would also suggest to check the batteries of the remotes before someone check ins, as I had to request it to be changed and it wasn't available until the next day, more compliment bottles of water and dental kits (given there was 3 of us and only 2 bottles and 1 kit). Overall though, I enjoyed the stay and would come back again.
Great
121 reviews
9.2/10
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9.4/10
Amazing
GGuest UserIt's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
JJdechVery clean and cozy, the staff is kind and helpful. The bus to the center is right next to the hotel, runs every ~10min, and takes about 25min. You can get a 6 or 12 -trip card from the reception, which is cheaper than individual tickets.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
AAnonymous UserThe hotel is very clean and the service is good. Because of the long business trip, I was a little confused about the itinerary. I should have checked out but didn't. I didn't realize I should have checked out until I went to the hotel at 2 or 3 in the afternoon and couldn't get in. After explaining the situation to the hotel, I didn't incur any fees. It's more humane than domestic hotels.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserI booked this hotel because it was in a quiet location , the room had double glazed windows that allowed me to sleep soundly for more than 8 hours each night and I could reach the city easily by taking the bus.
FYI the taxi fares from and to the San Sebastian airport was 90€ in total, which the hotel has no say on or any other hotels for that matter.
MM. SoA boutique hotel close to the Dona Katalina Zubia. There are two entrances to the hotel, the main one facing the road and the other entrance facing the Urumea River. Staff were friendly and always had a smile. The hotel is quite clean and everything is within 15mins walk. The amenities are limited, but there is a 24 hour reception and bar downstairs, a nice roof top sunbathing area and a gym. Please double check the other amenities listing when booking, as I don't recall seeing the Public Bath, Foot Bath and Clothes Dryer as advertise. I would also suggest to check the batteries of the remotes before someone check ins, as I had to request it to be changed and it wasn't available until the next day, more compliment bottles of water and dental kits (given there was 3 of us and only 2 bottles and 1 kit). Overall though, I enjoyed the stay and would come back again.
GGuest UserNice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive.
The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.
Sspring1205The Radisson Hotel in Bilbao is great. The subway and train station downstairs are very convenient. Shopping and Spanish food streets are just a few steps away. I recommend this hotel 5 points👍
GGuest UserGood location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful.
Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about.
Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.
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