Very satisfied with hotel facilities and services.
Arriving early, I stored my luggage and received the room key. When I returned to the hotel in the evening, my luggage had been put in the room.
The room is very clean: the bedding is very comfortable, the bathroom facilities are new and clean,
There are heart-warming biscuits, freshly baked mini sponge cakes, and (heated) air conditioning; toiletries are made of 100% natural ingredients; the breakfast is rich and delicious; it is close to the train station, making travel convenient. There was a train passing by outside the window, but the sound insulation was good and the train stopped running at night, so it was not affected.
For 2 people it is excellent for 3 people like being cheated. I had booked for 3 person accommodation which was higher price to stay for 2 persons. I received mail from hotel that for third person need extra bed, I did not ask for. when we checked in realise that so called bed was there. On that spring folding bed no one can sleep as it was not balanced and had to lay down. in deed i fell down and then decided not to sleep on that. later i realised hotel detected extra 25 GBP. which was/is not justified. the product which i did not use, hotel is imposing me and forcing me to pay for.
Pleasantly surprised by this hotel. I was top floor which made all the difference to how settled I felt (it’s my preference). Room was quiet, comfy, and had plenty of space just for me. Would stay again. Only niggle is I wished breakfast started an hour earlier ok the weekend… 7am would’ve been ideal.
Quite unexpectedly excellent for the money, never thought the room was going to be as freshly updated as it turned out to be, as the decor in these types of stop overs tends to be worn out although clean. Customer service was excellent too as although I planned and called ahead to arrive late, when I couldn't locate my room key following their emailed instructions, the our of h manager answered her mobile and fixed me to them. Thanks - highly recommended!!
Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
Great apartment in a great location. Had some of my best away from home sleeps here as it was some much like being in a home. Had almost everything I needed with some minor niggles. Would definitely stay again.
My niggles were: WiFi was poor, had to use hotspot to do Teams meetings and affected the TV which was slow and kept loosing the channel signal. Although lots of kitchen ware no small pans. The coffee pods were not very nice, reverted to instant. Toilet roll holder needs some sealant inside to help fix it (plumber trick).
Bijzonder dat er geen receptie is, bij het boeken heb ik dat nergens aangemerkt. Maar de kamer was echt heel fijn. De bedden absoluut super, fijne douch (gedeeld met 1 naastliggende kamer weliswaar), verwarmde vloer, echt schoon en netjes. Op de kamer een klein koelkastje voor de ontbijtjes en drankjes. Wat jammer was is dat het restaurant ernaast wat erbij hoorde leeg en gesloten was. Elders gegeten en dat ging prima voor ons. Heerlijk geslapen en de locatie is dicht bij de hoofdstraat met winkels en bussen. Ondanks dat er geen receptie is, echt aan te bevelen. Je komt binnen met een code. Ook voor je kamer. Je kan dus geen kaarten of sleutels kwijtraken. Al met al echt tevreden.
Very Good
100 reviews
8.5/10
Price from
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8.6/10
Very Good
GGuest UserFor 2 people it is excellent for 3 people like being cheated. I had booked for 3 person accommodation which was higher price to stay for 2 persons. I received mail from hotel that for third person need extra bed, I did not ask for. when we checked in realise that so called bed was there. On that spring folding bed no one can sleep as it was not balanced and had to lay down. in deed i fell down and then decided not to sleep on that. later i realised hotel detected extra 25 GBP. which was/is not justified. the product which i did not use, hotel is imposing me and forcing me to pay for.
GGuest UserQuite unexpectedly excellent for the money, never thought the room was going to be as freshly updated as it turned out to be, as the decor in these types of stop overs tends to be worn out although clean. Customer service was excellent too as although I planned and called ahead to arrive late, when I couldn't locate my room key following their emailed instructions, the our of h manager answered her mobile and fixed me to them. Thanks - highly recommended!!
GGlennPleasantly surprised by this hotel. I was top floor which made all the difference to how settled I felt (it’s my preference). Room was quiet, comfy, and had plenty of space just for me. Would stay again. Only niggle is I wished breakfast started an hour earlier ok the weekend… 7am would’ve been ideal.
GGuest UserBijzonder dat er geen receptie is, bij het boeken heb ik dat nergens aangemerkt. Maar de kamer was echt heel fijn. De bedden absoluut super, fijne douch (gedeeld met 1 naastliggende kamer weliswaar), verwarmde vloer, echt schoon en netjes. Op de kamer een klein koelkastje voor de ontbijtjes en drankjes. Wat jammer was is dat het restaurant ernaast wat erbij hoorde leeg en gesloten was. Elders gegeten en dat ging prima voor ons. Heerlijk geslapen en de locatie is dicht bij de hoofdstraat met winkels en bussen. Ondanks dat er geen receptie is, echt aan te bevelen. Je komt binnen met een code. Ook voor je kamer. Je kan dus geen kaarten of sleutels kwijtraken. Al met al echt tevreden.
KKhooNice hotel that’s a stone’s throw away from Malmesbury and Tetabury. Stayed in the family room which was cosy & had a huge bathroom. Great service from the reception and waitstaff at breakfast. Highly recommend the Full English breakfast was hearty meal to start the day.
GGuest UserVery satisfied with hotel facilities and services.
Arriving early, I stored my luggage and received the room key. When I returned to the hotel in the evening, my luggage had been put in the room.
The room is very clean: the bedding is very comfortable, the bathroom facilities are new and clean,
There are heart-warming biscuits, freshly baked mini sponge cakes, and (heated) air conditioning; toiletries are made of 100% natural ingredients; the breakfast is rich and delicious; it is close to the train station, making travel convenient. There was a train passing by outside the window, but the sound insulation was good and the train stopped running at night, so it was not affected.
AAndri Nel-RasmussenA wonderful experience! Felt like home away from home, super comfortable room and bed, amazing breakfast and easy access to the surrounding area and Bath! Highly recommended
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