Odalys City Aix en Provence le Clos de la Chartreuse Reviews

breakfast and coffee isn't good. No room cleaning service for 3 days. No toilet paper or clean towels for your stay. The room is quiet and clean. You have to pay 7 uro per day extra for your cleaning service.

Génial

Perfect, impeccable apartment, top service, convenient location The only downside is the parking

The hotel is pretty good. We were forced to live in Aix because M****ille was holding a rugby match at the time and it was hard to find a room. Fortunately, the transportation between M****ille and Aix is ​​very convenient. This hotel is a little difficult to find, but overall it is very clean.

Spacious room. Own.

Lots of space in my room, great to have a balcony as well. The breakfast was pretty good, And the place was very clean and tidy.

I would not recommend this hotel. -Hard to find -Far from city center ($15 euro Uber each way) -no face cloths provided -only one small roll of toilet paper provided (and a half used one) -soap dispensers almost empty -no hair dryer -air conditioner didn’t work -did not allow early check in -stains on walls -broken glass in the cupboard -cobwebs -moldy shower curtain -shower handle was broken and didn’t stay on the holder -They charge $7 per clean (daily clean is not included!!) These are the reasons I would not stay again or recommend staying. This hotel needs improvement and care. The positives: -Staff are nice -Bed was comfortable -Free street parking out front or just $5 underground

Location was good, about 25 mins (mainly uninspiring) walk from the historic centre. Car parking was free outside, or €5 inside. Bed comfortable, good shower. Kitchenette area was perfect if you're looking to have your own food, as we were. Staff friendly.

Disappointed! The property is run down and dirty. A/C didn’t work. Shower curtain moldy and the soaps and supplies given were almost empty. Only one small roll of toilet paper was provided. No hair dryer or face cloths. Would not stay again. I’m hoping for a partial refund!

Thanks for the late checkout offer!

Everything was OK.

The poor judgment is mainly given by the following factors. Failure to clean the room daily, as written in the voucher: in the Hotel formula (1-4 nights) it says Daily cleaning. Which, in my country, means clean the room every day. Despite my requests to the reception staff, already on the second day, no one came to clean the room, nor to carry out the garbage. On the third day the manager (I think she was) told me that cleaning was not included and that the voucher was wrong! only after the third night, the day before checkout, a lady came to bring towels and toilet paper. Stop. Upon arrival in the bathroom there was half a roll of toilet paper, half a bottle of soap and that's it! i had to ask for toilet paper at reception. In the end I asked the manager why the towels hadn't been changed also in the first 3 days, she gave me confused answers, apologizing. Another thing: on the second day I reported that a shutter was broken, it did not lower; I have said it several times, no one came to fix it. We slept with the light coming into the room at 5am. Finally, the cleanliness of the room was definitely lacking (I have pictures). Dust everywhere, parts of the furniture that hadn't been cleaned in months. What bothered me the most is having approximate and inconclusive answers from the staff. Nobody really went out of their way to give us what we paid for: a clean and efficient room.

Very warm welcome by the staff. the studio is impeccable, clean, spacious and well equipped and the bed comfortable. Too bad I only stayed one night, quiet and pretty place. I recommend because the price is good quality

perfect welcome, quality studio in surface area and equipment despite work in the building. I only have reasons to be satisfied on a human and material level. Quality breakfast like the rest of the services