Av. Arquitecto Gómez Cuesta, 6, Arona, Canary Islands, 38660, SpainView Hotel Details
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Apartamentos Playazul Guest Reviews
7.8/10
Good
61 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.8
Amenities7.8
Service7.9
Cleanliness7.7
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All reviews(61)
Positive reviews(36)
Reviews with photos/video(9)
Negative reviews(9)
Vonnyclare
Studio
Stayed in Mar 2025
Solo travellers
21 review
10.0/10
Outstanding
Posted on Apr 14, 2025
Gorgeous fully equipped studio apartment. Lovely pool. Easy, friendly check in. Great location, within a short walk from the beach and restaurants. Would definitely recommend, will study here next time I visit. Thank you to the lovely staff.
Guest User
Studio With Private Terrace
Stayed in Jan 2025
Couples
5 review
7.5/10
Posted on Apr 5, 2025
the location of the hotel is good and but I can’t find the quilt.
Guest User
Studio
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Mar 22, 2025
Brilliant accommodation
Guest User
Deluxe One-Bedroom Apartment
Stayed in Sep 2023
Travel with friends
3 review
6.5/10
Posted on Oct 19, 2023
Good location next to *****. Good for what it’s there for. Wouldn’t advise for families.
Response from Property: Good morning!Thank you very much for your comment,It is very important for us to receive new suggestions, I inform you that we are currently doing a general renovation of the rooms and facilities so that families, and in general, all our guests, can be more comfortable.I send a cordial greeting.Asunción, Head of reception.
Guest User
Studio With Private Terrace
Stayed in Nov 2024
Solo travellers
22 review
8.5/10
Very Good
Posted on Jan 8, 2025
This hotel is located on Tenerife in the Canary Islands. It was my first time here and I stayed for 4 nights, but it was very good. The room was spacious and there was a long chair and a small table on the terrace on the first floor, so I was able to see the beautiful stars at night. It's also close to the beach and nightlife spots ⭕️ The receptionist was very kind and helpful. I would like to use it again the next time I visit.
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Response from Property: Dear _FB357438****,We sincerely appreciate your kind review and are happy to hear that you enjoyed your stay in our studio apartment with private terrace. We strive to provide a welcoming and comfortable environment for all our guests and it is gratifying to know that your experience was so positive.We look forward to having the pleasure of welcoming you back on your next visit. Please do not hesitate to contact us directly with any requests or to make your reservation. We will be happy to assist you.See you soon!Yours sincerely,Noa Lírez ForneiroManagerPlayazul Apartments
340chloej
Stayed in Mar 2025
Couples
2.0/10
Posted on Apr 6, 2025
Warning!!! Please do not listen to any of the good reviews you hear about this hotel as it’s all lies !!! Anyone who books this hotel will be full of disappointment as I was very very disappointed I went on to love holidays to book the hotel which they should not even have it on there website to sell to people if I’m being completely honest with you as it’s made me very courageous bout booking with them again as other company’s I have booked with would not have something on there websites as bad as this hotel I honestly don’t no were to start I went on to the reviews and read loads of good ones some bad reviews but so many good I never thought I would ever experience anything as bad as I did ! So when we got to the hotel the time of checking it it took us an hour at the desk as the women at the desk was to Interested in talking to people working in there and giggling away when I was stood right in front of her ! When finally she did sort us out our room omg I got in there and I instantly felt sick! It’s no joke how they can let people stay in them rooms I was sprewing my guys up the bed was not a normal bed it was a pull out bunk that turned in to a bed the mattress as u can imagine was just filthy I felt so dirty even after a shower it was not fit to sleep in I basically was scared if the bottom sheet came up over how filthy the mattress was never seen anything like it the shower basically floored out the full bathroom as the drain was blocked and the sealing on the bottom of the shower was all over so you was always soaked from the floor in the bathroom even when getting up the next morning or threw the night had to step in a puddle of water off the shower ! They was big massive bugs in the room I phoned the man at the desk in the night as it’s a women in the morning and man in the night and he did not care at all he basically told me not his problem I only asked for bug spray or if he had another apartment he could move us to and he said no and put down the phone the second night then staying there a alarm went off still don’t no know what that alarm was we thought it was a fire alarm so we got up no one was out nothing happening phone the man at the desk again and said yes I no about the problem and good bye! Cut the phone off again ! My husband walk up to main floor to find out and again he blanked him like he was not stood in front of him !! I would strongly advise not to please book this hotel I was dreading to go back to my room so we basically stayed out all day when this holiday was meant to be a relaxing holiday and u couldn’t have a lay in in the mornings as they was drilling and whatever right outside of the room with tools my holiday was ruined the pool we never even tried as I don’t think any of it was clean please don’t waste ur money and make the mistake I done as I feel my holiday was know a waste they also take 100 out of ur card before ur holiday even starts and also don’t depend on room service as we went for 5 days an
6/10
Response from Property: Dear 340chloej, We deeply regret that your experience at Apartamentos Playazul did not meet your expectations. We sincerely apologise if at any time you did not feel that you were treated with the attention and respect that all our guests deserve. We take all comments, both positive and negative, very seriously and assure you that your feedback has been shared with the departments involved to review customer service, cleaning and maintenance procedures. Our aim is to provide comfortable, safe and enjoyable stays and when we do not achieve this, it is a priority for us to correct it. We would like to clarify that the photographs of our apartments are regularly updated and accurately reflect the actual condition of the facilities. However, we understand that your perception was different and we regret that we were unable to manage it better during your stay. Regarding the security deposit, this is a common procedure that is informed prior to arrival, and is returned in full after the flat has been checked. We also offer a cleaning service every other day of your stay, with towels changed every 2 days and sheets every 4 days, although in this case we regret if this was not communicated or managed properly. We would have liked to resolve these issues during your stay to improve your experience. If the reception team has not served you correctly, a procedure that we must review, I am at your complete disposal for whatever you need. But nothing has been reported to me about what you have described. If at some point you decide to give us another opportunity, we will be delighted to welcome you and offer you a more personalised attention from the very first moment. Yours sincerely, Noa Lírez Forneiro Management of Apartamentos Playazul
Emma B
Stayed in Mar 2025
Family
10.0/10
Outstanding
Posted on Apr 9, 2025
We just returned from a family stay at Playa Azul apartments and we couldn’t be happier. It’s our second visit, and it keeps getting better! We especially want to highlight the new Calistenia outdoor playground – it was a fantastic addition for the little ones, who spent hours playing and enjoying the fresh air and for me also to keep fit. We also noticed the ongoing improvements to the bar area, which we really appreciated. It’s becoming an even more pleasant spot to relax during the day. The apartments are spacious, comfortable, and perfectly equipped for families. The location is unbeatable – close to the beach, with everything you need nearby, yet in a peaceful area ideal for unwinding. The staff is wonderful – always friendly and helpful, making us feel at home from the moment we arrived. We absolutely recommend Playazul to anyone looking for a relaxing and enjoyable family getaway. We’re already looking forward to coming back!
Response from Property: Dear Emma, What a pleasure to receive comments like yours! It fills us with satisfaction to know that you have enjoyed your second stay with us so much and, above all, that you have noticed and appreciated the improvements we are making at Playazul. We are delighted that the new calisthenics area has been a success both for the kids and for you. We are constantly working to make our facilities an ideal place for the whole family, and comments like yours motivate us to keep improving. Thank you also for highlighting the location, the comfort of the apartments and, of course, the staff, who strive every day to offer a close and professional service. It will be a real pleasure to welcome you again very soon and we look forward to welcoming you with open arms for your third visit! Best regards, Noa Lírez Forneiro Hotel Manager Apartamentos Playazul
Blaze_1988
Stayed in Oct 2024
Travel with friends
10.0/10
Outstanding
Posted on Nov 30, 2024
Great place to visit with friends and family. Really good price and perfect location. Our apartment was so close to town center. Location it's perfect for short and long stay , also we had close to shops , pharmacy and etc. I would like recommended this place for everyone.
Response from Property: Dear Jazonh435, Thank you for sharing your feedback with us after your weekend getaway. We’re glad our apartments met your needs for this short visit. As you mentioned, our location is very close to the vibrant nightlife of Verónica’s *****, which makes us a great choice for those looking to enjoy the lively atmosphere. However, we understand this might not suit everyone’s preferences for a quieter stay. Your comments regarding the basic nature of our apartments are noted. While we aim to provide excellent value for the price, we also continue to work on enhancements to improve our facilities and guest experience. We hope to welcome you back again in the future, perhaps at a time when you can experience more of the upgrades we’re making. Best regards, Noa Lírez Forneiro Manager, Apartahotel Playazul
FORSYTH6
Stayed in Oct 2024
Travel with friends
2.0/10
Posted on Nov 3, 2024
Positives - friendly professional staff Negatives - building work ongoing. Dusty and dirty in all areas external to reception. Very noisy location. Very thin mattress on sofa bed. No privacy on the terrace. Walls paper thin, we could heat the man upstairs vomiting. Not for people with reduced mobility. We booked last minute, and while we understand it was a studio apartment, we assumed there would be an actual bed. There is not. We left after one night of no sleep.
Response from Property: Dear Forsyth6, Thank you for sharing your experience with us. We are pleased to hear that you appreciated the professionalism and friendliness of our staff. However, we are sorry to hear that some aspects of your stay did not meet your expectations. The current maintenance work is part of our efforts to improve the facilities for future guests, and we apologise if it caused any inconvenience. This information is reflected on the various booking platforms and in this regard we are very transparent with the information. As well as commenting that our studios are equipped with sofa beds. We recommend that you contact us in advance to advise you on which category is the most suitable depending on the requirements of our customers. If you are looking for comfort, we recommend a deluxe one-bedroom flat which is more accessible than the studios. We sincerely value your feedback and look forward to providing you with a better experience should you choose to visit us again. Best regards, Noa Lírez Forneiro Hotel Manager
Conor B
Stayed in Feb 2025
Travel with friends
10.0/10
Outstanding
Posted on Mar 19, 2025
Perfect place for a large group. Apartments exactly what we needed and no problems with pool/bar. Staff helpful and no problems. When arrived and took a bit of time to check in but was our fault for not sorting before we got there. Any stags/hens ideal
Response from Property: Dear Conor, Thank you for sharing your experience at Apartamentos Playazul. We are glad to hear that our apartments met your expectations and that you enjoyed the facilities. We appreciate your understanding regarding check-in and, for future stays, we recommend you to use our online check-in to make the process even more streamlined. We look forward to welcoming you again, see you next time! Yours sincerely, Noa Lírez Forneiro Hotel Manager Playazul Apartments
Grace L
Stayed in Feb 2025
Couples
8.0/10
Very Good
Posted on Mar 15, 2025
Me and my boyfriend stayed for a week. overall a very good hotel. reception lady’s were very helpful and attended our needs. we had issues with our door and was sorted very quickly. one bed leg was broken and it got changed immediately. the night life noise can be very loud but that didnt bother me and my boyfriend. also the pool is very cold, once your in though its fine its just getting in which is so cold. Overall couldnt fault this hotel and will be returning
Response from Property: Dear B3007FSgracel, Thank you very much for your comment. I can't tell you how pleased I am to hear that after several issues in your apartmen we were finally able to resolve them and that you would like to come back to us again. That is the greatest gift our guests can give us. We hope to see you in the near future and continue to surprise you with the improvements we continue to make. Best regards, Noa Lírez Forneiro Director Apartamentos Playazul
Gail M
Stayed in Feb 2025
Family
10.0/10
Outstanding
Posted on Mar 9, 2025
What a lovely place. Staff can't do enough for you. Reception staff were excellent, cleaning staff brilliant. Apartment very spacious very clean and had everything we needed. Beds very comfy. Pool and bar area plenty of sunbed and shaded areas. Lady servicing at bar was very pleasant excellent service. Also they did food there.
Response from Property: Dear Gail, Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience at Apartamentos Playazul. Our team takes great pride in providing excellent service, and it’s fantastic to know that both our reception and cleaning staff made your stay enjoyable. We’re also glad you found the apartment spacious and comfortable and that you had a great time at the pool and bar area. Your kind words will be shared with our staff, especially the bar team! We look forward to welcoming you back soon. Best regards, Noa Lírez Forneiro Hotel Manager Apartamentos Playazul
Jamesk10690
Stayed in Jul 2024
Family
10.0/10
Outstanding
Posted on Aug 24, 2024
Just home from a wonderful week at Aptos Playazul. Spacious 2bd apt with everything you need. Our Apt was right opposite the lift in the X block. Pool and bar area was decent also even if you had to climb stairs up and down. The smaller bedroom had a frosted window overlooking the corridor so was decent privacy. Fans were intergrated into the sitting room and the bigger bedroom's lights and was easy to operate. Was close to all the facilities of Playa de las Americas, Puerto Colon, TF1 Motorway (J73), Fanabē and Costa Adeje making it an ideal base for travelling around the Island
Response from Property: Dear Jamesk10690, Thank you for your wonderful review, James! We're delighted to hear that you had a great stay at Aptos Playazul and found the apartment spacious and well-equipped. It's great to know that you appreciated the convenient location, making it easy to explore Playa de las Américas, Puerto Colón, Fanabé, and Costa Adeje. We're also glad that the fans and other amenities met your expectations. We hope to welcome you back on your next visit to Tenerife! Kind regards, Noa Lírez Forneiro Hotel Manager
Papatom74
Stayed in Jan 2025
Family
8.0/10
Very Good
Posted on Feb 20, 2025
Keeps the promise on their website. Ok apartments. Clean, equipped well. They cleaned every 2nd day and changed towels. Note: towels not allowed at the pool neither for beach. Need to bring own. No hidden costs. Online check in so we could just arrive, collect 1 room card, what was not even necessary as doors have electronic keys. Pool area was surprisingly large and with enough sun beds. There is even a bar selling drinks and sandwiches. However we did not understand opening times.. sometimes opens, sometimes not… Overall a pleasant stay.
Response from Property: Dear Papatom74, Thank you for sharing your feedback! We’re happy to hear that you had a pleasant stay and that our apartments met your expectations. It’s great that you enjoyed the cleanliness, the pool area, and the convenience of the online check-in. We apologize for the confusion with the pool bar hours and will make sure to clarify the opening times moving forward. Your comments are valuable, and we’ll take them into consideration to improve our guests' experience. We look forward to welcoming you back to Apartamentos Playazul! Kind regards, Noa Lírez Forneiro Hotel Manager, Apartamentos Playazul
vanessa727
Stayed in Jan 2025
Travel with friends
10.0/10
Outstanding
Posted on Feb 9, 2025
4 ladies just returned from a great weekend at Playazul. Very easy straightforward check in, they put a hold on your card of €100 which is released after check out once your room has been checked. We had an ocean view apartment on 6th floor. Lift goes to 5th floor then one set of stairs to the top. Our room was fantastic! Absolutely gorgeous, spacious and had everything you could need. The terrace had full sun in the afternoon which we really enjoyed and watched the sun set over the sea. It’s in a great location, yes you can hear Veronica’s coming to life till the early hours but can honestly say it didn’t disturb us as we were out till way after midnight anyway. If you’ve kids and want to be in bed early it might bother you more. The pool area was great, nice drinks and snacks available at reasonable prices. On check out they look after your cases and there’s a room for a shower later before we got our later plane home. The whole building is immaculate and staff really helpful. Worth noticing there’s quite a few steps to navigate to reception if you’ve mobility issues. I’d highly recommend staying here at a fabulous price too! Will most definitely be back . Thank you
Response from Property: Dear Vanessa, Thank you very much for sharing your experience at Apartamentos Playazul. We are glad to hear that you enjoyed your stay and found our facilities and location ideal for your getaway. We appreciate your comments about the comfort of the flat, the ocean views and the facilities we offer, such as the luggage storage and the shower before your flight. We also take note of your comment about the access, and our team is always available to help in case of need. We look forward to welcoming you again in the future, see you next time! Best regards, Noa Lírez Forneiro Hotel Manager, Apartamentos Playazul