The Vault Athens

The jewel The Vault is tugged away in a small lane but within walking distance from the Syntagma Square where the airport bus station is. The hotel is close to the archaeological museum as well as Acropolis, plentiful restaurants, shops and markets also nearby. The Front Desk Agent was very attentive and helpful. The room was equipped with a nespresso machine and coffee maker, bathroom functional, all clean. The room was small but served my purpose. Breakfast was surprisingly plentiful with a good choice. You order in advance, and it is delivered to your door step. What a service!

Perfectly Reasonable While I arrived really late, I rang the bell, which went to a phone call, and the door opened. My key was on the desk. The room is decent size, pretty bare, but also quiet. The bed was comfortable, the shower is large. it is an efficient hotel with excellent staff. I was exhausted, and received at least two free extension for check out. The location is great for the acropolis and all the museums. The special price online was very reasonable and I will recommend it again and will stay there myself if need be.

Great location for exploring Athens! So close to all the restaurants, bars, cafe and sights. The room itself was nice and had everything we needed although I think the cleaning staff may have been a little rushed we checked as the wine glasses were used and dirty when we checked in but only a small problem, no big deal. The staff were very friendly and informative and let us check in slightly early as we arrived before official check in which was nice of them. It was a great location and hotel for exploring Athens

I was very excited for my first trip to Greece and after having coming back from Paros and spending our last few days in Athens I was recommended this hotel from a friend. The location of the hotel is great and the price was fantastic. However where we save a few bucks i am not sure it was worth some of the frustrations. We checked in Friday May 10th, the man at counter was nice. But.... the girl over the weekend, Aurela needs a good customer service lesson or get a job behind the scenes. totally rude and not helpful. Noise in the rooms is beyond loud. ask to change rooms she said no. they said the windows are triple paned but the windows in the stairway on the second and fifth floor (didnt notice 3rd and 4th) do not close shut so no matter how thick the rooms windows are its a small hotel and with windows that are open the sound is getting in. Our shower in room 202 flooded at 9:30pm, no guest service attendant works after 9am, we left early in the morning for a tour and when i got back the water drained overnight but immediately flooded again. i had to go tell Aurela and she came up with screwdriver, they have no plunger. she twisted the screwdriver in the drain a bit and said it was clogged and moved us to another room which we had to pack up and move 3 floors up. which is what i asked for the day before and she said no. We ended up missing our last night dinner at a rooftop restaurant. she offered really nothing, i mentioned we were going to miss out dinner and i had to ask if she could make us another one. The best thing about the hotel is Overoll the croissant place down below. The Vault advertises as luxury, the building is cool but the rooms are basic and the guest experience is budget level. I emailed the manager hoping he would make things right, the noise and clogged drains happen, i can deal with that but Aurela's professionalism and making us feel like an inconvenience is unacceptable.

We had such a lovely experience at this hotel. Its location can’t be beat (we went everywhere by foot) and it is clean, tastefully furnished and well run. It was the perfect balance between a small, boutique setting feeling quite private and a full service hotel with all of the necessary amenities. We felt it was reasonably priced for the quality of stay we had and we will be recommending this cute little hotel to friends and family.

We senior couple that choose to stay at the Athens Vault Hotel as of its advertising on your site. This hotel, besides its location, didn't offer anything according to what was advertised. Our experience was very poor due to the unattended service and their reference to our complains We booked a Superior room according to the Picture that was shown on the site, the room should be for a couple- which means 2 people. Everything inside was for one person, we understand that the breakfast that was included will be served in the room. 1. Only one chair, no table to sit and eat. - the night clerk said that that is what they have, there are no chairs and no tables. after a few phones call to the manager, they found a chair. 2. The bed Mattress's cover was dirty. - after we complain they replace it. 3. The safe, situated 10 cm from the floor, the door was locked open- they didn't come to fix it. 4. There were no cupboards, just an open hanging cabinet with a few hangers. 5. We had to "fight" and "kill" during 2 consequence days and 3 cockroaches- we had a picture and a movie. 6. The Breakfast by the requested list – never came correctly as was requested. -missing serving bowls and only one glass. 7. The rooms are not insulated from noises that coming from the street. To summarize the above -all our complaints were not accepted properly as they should. Even were denied with the laugh from the clerk -like "You got what you paid for". My suggestion – Don't .