Hotels Near Eclipso Atlanta- Horizon of Khufu in Atlanta

I stayed here for four nights for a business trip. While I was there we were treated with great customer service. My door wouldn’t read my card one night and they took care of me quickly to get Into my room. Unfortunately when I got back home I realized I left a bag of my toiletries on my hotel room.The same day I checked out, I called several times before I reach someone and they said they would have house keeping call me back. The next day I had had no call back, so I reached out again and was able to reach a M. Anthony( guest service manager). He was super friendly on the phone and told me the steps I needed to complete to get my item shipped to me. I sent him a email with my prepaid shipping label on 7/19 and on 7/20 He said he would be shipping it out that day. I few days go by and I still had no update on my tracking number. I emailed two more times 7/22 and 7/25 and called several times with no response. On 7/28 I get a voice mail from K. Trumbull(executive housekeeper) saying the gentleman I talked to before had been out with covid and she was shipping my package now. I called her right back and left a voicemail. But I have not had a call back and my tracking still shows pending. Now it’s 7/31 and I’m very frustrated. I have done what I can on my end but not getting the same treatment from them. It shouldn’t be this difficult to ship a package. You might have a nice stay while there. But don’t expect the same care if you are not face time face with them.

Unfortunately, due to this time of Covid, many establishments have suffered greatly in lots of areas. Having worked in the hotel industry for a number of years in the past, I know that service is nothing like it used to be. However, I expect better than the bare minimum from one of the top names in the industry. For starters, The Breakfast bar is a joke, and the attendant has attitude problems. Breakfast is supposed to run from 6:30 a.m. until 9:30 a.m. With a limited selection already, I think it's poor business to have empty chafing dishes that need replenishing, and the attendant is sitting in the computer printing area on her phone! Then when she finally comes to check on her station, it's clear that she feels WE are inconveniencing HER! She loudly announced there would be no more meat to go on the bar! Mind you, it wasn't even 8:00 a.m. yet! I have largely decided to go down to the the Waffle House on the corner for my breakfast for the duration of my stay. In addition to the problems with breakfast, this is supposed to be a ”No Smoking” area. There's been a strong odor of **** being smoked BOTH NIGHTS that I've been here. Security is in place in the evening, but I doubt they're even trying to monitor the property and goings on...I was trained by Marriott's best in the early 1970's, and know that both father and son would be sad to see what's become of their legacy. They both were very ”hands on” and proud of what their family had achieved...

This hotel is right off of Peachtree St in Buckhead with everything you need around it. It was very busy, but the staff was always attentive, swift and friendly. The room and bed were comfortable, and the free breakfast was expansive. I brought my dog and there were plenty of areas for walking him.

I chose this hotel for a student group trip. It is an economy hotel and the rate was pretty good. It is a newer hotel so things seemed very fresh and up to date. I was placed in a suite room, where I entered into a living space and then walked through a hall with a kitchenette (fridge, sink, microwave, and coffee maker), and a bathroom in order to get to the bedroom. This worked particularly well because after ended up needing to stay for 10 full days. The breakfast buffet had mainly packaged breakfast sandwiches that worked well. What I would particularly like to comment on, however, is the staff. Each one was friendly, kind, and accommodating. I had to extend my stay 3 times and only had positive interactions with the staff via phone or in person.

We were only at this hotel 1 day and had multiple issues with a male member of housekeeping. At 9:00 am the hallway was completely blocked by housekeeping carts. Next the same staff member was in the hallway speaking loudly and playing music. The worst encounter with the same staff member was when he our door and proceeded to barge into our room at 12:07 PM. I had arranged a late checkout with the front desk staff, there was a do not disturb sign on our door and my wife and I were trying to take a nap before a long drive home. I would have given the hotel a 2.5 star rating if that was an option. The room was nice, it was clean and the front desk staff were professional. Another issue was two times in our short stay there was someone smoking week by the front door. Not a great place to bring kids.

The hotel staff are so friendly that everyone they meet greets them and asks how they are. However, the breakfast menu is limited, so guests staying for a long time may get bored with breakfast. taste is good

great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious! great! Breakfast was delicious!

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.