BakasChristos
September 14, 2023
During my stay in the Philippines for over a year, I had the opportunity to work, live and travel around the country. However, in the past two years, I have noticed a significant increase in the cost of hotels, without any corresponding improvement in the quality of services provided. Due to this reason, I have decided to document my experiences and hold hotels accountable for their shortcomings rather than overlooking them.
I visited Las Casas Filipinas de Acuzar with my Chinese companion in September 2023. The hotel is famous for being a heritage hotel. However, the road leading to the hotel is a muddy and dark one, which left a bad impression on us. Moreover, the hotel's room prices are quite high, starting from at least 200 dollars per night, which made me wonder where the money is spent. The hotel boasts six restaurants and bars for dining and drinking, but upon our arrival, we were informed that only "La Bella Theodora" was open. After we expressed our disappointment, they lied and promised us that another restaurant would open the next day. This was a significant letdown, especially for my Chinese companion, who was not fond of Italian cuisine.
Our first night at the Italian restaurant could have been more pleasant. We had to return the pizza we ordered as it was very salty. We even gave the chef and manager some to taste, and they agreed that it was not edible. The same situation occurred with green beans the next day.
The place is beautiful but needs to be better maintained. We finally checked out before our scheduled departure date, and the management refused to refund us. It is a practice that someone can meet many times in Philippine hotels. The only good thing that came out of this story was the exceptional support and continuous efforts of trip.com to negotiate with the hotel and refund us, which did not happen. However, trip.com rewards me with trip coins.
I advise visiting the place only for a few hours and staying overnight at your own risk.
Thank you