MARHABA CLUB

Good service top

It was a two-day all inclusive stay, but I already miss it. Everything was perfect.

This is the easyJet of hotels. It sucks you in with a seemingly good deal, then takes off every conceivable extra to make up for it. Loads of little annoyances: - zero information in the room or check in about breakfast/dinner times, wifi etc - although the deal says "half board" this does not cover any drink at all, not even water. The waiters came up to me and took water away on several occasions. No water in room, no kettle. They even "accidentally" took a bottle of water I'd bought elsewhere. Pushing for you to buy the all-you-can-drink deal instead. - perhaps related: there were loud and violent fights in the corridors all 3 nights I was there. One night glass in the corridor from a domestic altercation, one night screaming children, one night a guy attacked a girl. I know because the corridors are so echoey that you could hear a mouse fart outside your room. - Nothing in the room. No do not disturb sign, no bag for the laundry, no fridge, no kettle, no hairdryer, AC didn't work. Cleaners came in on day 2, took my pillowcases and bath mat, opened the door to my balcony, and left. Meanwhile there were ***** on the floor. -Staff were unmotivated and patronising. I told reception that the phone in my room was broken and she just looked at me like "and?". I lost an item and staff couldn't even be bothered to look for it in their office. Every time I asked a simple question I got treated like I was clueless and naive, when I'm an experienced solo traveller of over a decade. Pros: the rooms are giant, the pool is nice and the buffet is pretty good. But all the little irritations caused a death of a thousand paper cuts and I was relieved to leave.

Room is old not like 4 stars even hotel no have weight machine can’t check the legged

The hotel grounds are beautiful, with a lovely pool area and a great private beach. The animation team also work hard to make sure guests are entertained and having a good time. However, the overall experience was let down by the attitude of many staff members. In the restaurant, you often have to ask for basics like juice or cutlery, and requests are not received kindly. Unfortunately, the quad tour operator was particularly unpleasant — he was very pushy, wouldn’t take no for an answer, and became aggressive when turned down, even causing conflict with guests in our group. It really affected the atmosphere of the stay. Sadly, I wouldn’t return and would recommend choosing another hotel.