Hakone Hotels with Balcony

"We loved this experience! After travelling from Tokyo that morning and all around Hakone, we were wrecked by the time we got to the accommodation. The hosts offer free collection from the bottom of the cable car. We text them saying we would be arriving in 10 minutes and they had someone waiting for us. The check in was smooth and the hosts are very accommodating, have good English and will do anything they can to help you. We had a room with a Mt. Fuji view who was on show for a few hours. They then brought us in a shuttle to a nearby restaurant and the restaurant brought us back to the accommodation. The accom was very big for the two of us and we found the beds really comfy. We also got private onsen for 30 mins (available between 10-11pm) for only 2,000 yen. In the morning, they dropped us back (again free) to our bus stop. We loved this whole experience and calm back feeling relaxed and revived. Couldn’t recommend more!"

"This hotel is suitable for self-driving as public transport stops are quite a distance away, making it inconvenient with luggage. Checking in very late felt a bit odd, and I mistakenly went to an old building nearby which was quite a fright! However, many staff appeared the next morning and everything was sorted. The breakfast was plentiful, and the front desk staff, who spoke Chinese, were very helpful in assisting us with taxi bookings, which was a huge plus."

"Everything was perfect – top-notch service, great sleep, delicious food, and a wonderful environment. I was completely immersed in the relaxing vacation atmosphere. The hotel is also just about a 10-minute walk from Hakone Station, with sidewalks and lovely scenery the whole way."

"I enjoyed the Japanese breakfast and dinner, which offered a great variety of dishes. The hotel is conveniently located within walking distance of the bus stop. The open-air onsen (hot spring bath) was warm and comfortable; I imagine an outdoor bathroom would be quite cold in winter. It's easy to get to Lake Ashi and the surrounding museums by bus from here."

"This was the best hotel I stayed at during my Chinese New Year trip to Japan, though it was also the most expensive. The hotel is right by the Hakone-Yumoto station exit, just across the little red bridge, which is incredibly convenient for families with luggage or young children. The hotel itself is comparable to a 4- to 5-star hotel in China. Both the service and facilities were excellent. They offer both private and public onsen baths. The private bath costs 2000 yen for 45 minutes, while the public one is free. We opted for the private bath. We arrived at the hotel at noon, dropped off our luggage, booked our private bath slot, and then went out to explore. The hotel even separates luggage storage for check-in and check-out, which is a nice touch. In the afternoon, you can explore the street in front of Hakone-Yumoto station, check out transportation options for the next day, and enjoy some local food. Of course, if you're short on time, you can also just drop your bags and hop on a train to start your journey. The room was also very spacious. We booked a triple room, and it was the biggest room I've stayed in during all my trips to Japan over the past few years. I must particularly mention that on our first afternoon, someone in our group was feeling unwell with a headache and vomiting. We approached the front desk before 2 PM, hoping to check in early and let them rest. The front desk staff were incredibly enthusiastic and processed our early check-in immediately. Another thing that happened was I realized I'd lost my wireless Bluetooth earphones after returning to Tokyo, and I suspected they might have been left at the hotel. Since I didn't have a phone number, I contacted the hotel via email. The very next day, hotel customer service replied. They not only looked for them in our room but also searched in the hotel's public areas. Although they weren't found, I was still very satisfied with the service of the Japanese hotel staff. I would definitely choose this hotel again for my next trip to Hakone. Also, a tip for everyone: this area perfectly combines liveliness and tranquility. Other places, in my opinion, are either too far (requiring long train rides) or too desolate."

"20 min uphill hike from Gora station. Or you can take cable train up hill for two stations and walk on flatland for about 8 minutes to hotel. Hotel has shuttle bus. They dropped us off on the way back. You can possibly call to pick you up at Gora station. Trip.com reservation options show you prices for one adult. It's very hard to book for 3 people to stay in one room to save money. I sent a custom request to the hotel exactly this - 3 people in one room. Trip.com charged me $270 and when I got to the hotel, they said I have to pay $300+ more for 2 more people. That was not clearly communicated to me by either Trip.com or hotel. There's a language and cultural barrier. In Japan, you pay per person - not by rooms. They scan your all passports of everyone staying - not just the person who books. With last minute notice, I had no choice but to pay more as other hotels nearby are filled up and we were very tired from 4 hours train transfers dragging our bags plus 8 minutes walk to the hotel. All in all, if trip.com room selections are not a perfect fit, I can't recommend booking this hotel. Custom messages are not recognized. Communication is lacking. You will get charged last minute without any alternatives left. For $570 a night, we could have a way better hotel in Hakone. The breakfast also wasn't memorable and you have to reserve it ahead of time. I would not come back."