Adiwana Svarga Loka - A Retreat Resort

Adiwana Svarga Loka - A Retreat Resort Reviews

Adiwana Svarga Loka - A Retreat Resort

Jalan Raya Penestanan Kelod, Sayan, Kecamatan Ubud, Kabupaten, Bali, IndonesiaView Hotel Details
Adiwana Svarga Loka - A Retreat Resort
Adiwana Svarga Loka - A Retreat ResortAdiwana Svarga Loka - A Retreat ResortAdiwana Svarga Loka - A Retreat Resort
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Adiwana Svarga Loka - A Retreat Resort Guest Reviews

4.2/5
Very Good
68 review
Verified reviews
Location4.3
Amenities4.1
Service4.4
Cleanliness4.1
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All Reviews(68)
Positive reviews(65)
Reviews with photos/video(9)
Awesome stay(12)
Friendly host(10)
Negative reviews(3)
Rosie Z
Deluxe Room
Stayed in Dec 2023
Solo travellers
13 review
4.2/5
Very Good
Posted on Jan 7, 2024
Lovely stay, I would strongly recommend, they had yoga classes which was a surprise, there was no TV in my room, but that doesn’t matter, the only problem was, when at night time, there was some rat like animal running around in the ceiling, something fighting too, it’s central air conditioning, so it’s connected, that’s all. I should have told they while I was there, only told them when I left.
6/10
Response from Property: Dear Rosie Z Warmest greetings from Adiwana Svarga Loka!Thank you for sharing your feedback on your stay at the Adiwana Svarga Loka. It's great to hear that you enjoyed the resort, especially the unexpected but pleasant daily activities like yoga. I do apologize to hear about the noise issue you encountered during the night. Nevertheless, I'm glad that overall, you had a lovely stay.If you have any more details to share or if there's anything else you'd like assistance with, feel free to let me know. I'm here to help! 😊Best regards,I Komang Anom WijayaRoom Division Manager
Guest User
Junior Suite
Stayed in Apr 2024
Friends
1 review
4.7/5
Amazing
Posted on May 4, 2024
Little oasis away from the hustle and bustle of Ubud but only a 15 walk to the water palace. Breakfast very good and staff very helpful.
Response from Property: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!It sounds like you found a peaceful retreat at Adiwana Svarga Loka, away from the busy streets of Ubud but still conveniently close to attractions like the water palace. It's great to hear that you enjoyed the breakfast and that the staff were helpful during your stay. If you ever need assistance with planning another trip or have any questions, feel free to reach out. We are here to help!Best regards,Ida bagus SuambaGeneral Manager
Letícia Yukari Kobayashi
Deluxe Room
Stayed in Dec 2023
Couples
5 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Everyone are really friendly. The place is so beautiful
Response from Property: Dear Leticia Yukari Kobayashi, Warmest greetings from Adiwana Svargaloka. Thank you so much for the time to write and share your experience at Adiwana Svargaloka during your visit to Ubud Bali. Thank you for your satisfaction with your recent stay with us. thank you very much for choosing to stay with Adiwana Svargaloka Resort during your recent visit to the village of Ubud. we look forward to having you back in the not-too-distant future. Best regards, I Komang Anom Wijaya Room Division Manager
Sid23_
Deluxe Room
Stayed in Dec 2023
Solo travellers
2 review
2.7/5
Posted on Dec 28, 2023
This wasn’t a great place to stay unfortunately. My room wasn’t ready for check in at 3:30pm when I arrived so I had to wait an hour so they could clean it. There was no fridge and they charged for ice. I had AUD$200 stolen from my bag during room service so all in all I was disappointed.
Response from Property: Dear Side23, We sincerely apologize for the unpleasant experience you had during your stay, your feedback is important to us, and we regret that the room wasn’t ready and regarding about your money this is the first time happened in our hotel, we have been investigate all the staff whom clean your room and no one found your money, they just found rubbish and pizza box in the room and also we recommend you to report to the police to made clear this case but you refuse and please know that we take these concerns seriously, and we are actively working to address and improve the issues you've highlighted. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback as it helps us enhance the quality of our services. Best regards, I Komang Anom Wijaya Room Division Manager.
Jonathan
Deluxe Room
Stayed in Feb 2024
Couples
9 review
3.0/5
Posted on Apr 29, 2024
Good facilities and good service, but the breakfast was so so
Response from Property: Dear Jonathan,Warmest greetings from Adiwana Svarga Loka!Thank you for your feedback. We're pleased to hear that you found our facilities and service to be satisfactory. However, we apologize that the breakfast did not meet your expectations. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our offerings to ensure a more enjoyable experience for our guests in the future. If there's anything specific you feel could be improved about the breakfast, please feel free to let us know so we can address it accordingly. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay.Best regards,Ida Bagus SuambaGeneral Manager
Peeyush Miglani
Junior Suite
Stayed in Aug 2023
Family
2 review
3.7/5
Posted on Oct 1, 2023
A nice resort but not the ideal choice for families with kids. Why: The room balcony directly opens to the ridge, bathroom did not had a cover to room balcony, minimal food menu options.
Response from Property: Dear Peeyush Miglani, Warmest Greetings from Adiwana Svarga Loka Thank you for the time to write the review for our property. It's always encouraging to hear that you love our hotel and we sincerely apologize that the resort not ideal for the kids and the menu not so many options. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback as it helps us enhance the quality of our services. Best regards, I Komang Anom Wijaya Room Division Manager.
Dewi wei
Deluxe Room
Stayed in Jun 2022
Family
4 review
4.7/5
Amazing
Posted on Jun 18, 2022
The hotel was very nice and calm . Really feel like healing and peace
Response from Property: Dear Dewi wei, Warmest Greetings from Adiwana Svarga Loka Thank you for the time to write the review for our property. It's always encouraging to hear that you love our nice location , thank you very much for choosing to stay with Adiwana Svargaloka Resort during your recent visit to the village of Ubud. we look forward to having you back in the not-too-distant future. Best regards, I Komang Anom Wijaya Room Division Manager
Guest User
Deluxe Room
Stayed in Feb 2024
Friends
14 review
5.0/5
Outstanding
Posted on Apr 2, 2024
The room is big, a garden-style hotel, a big and beautiful swimming pool, but I didn't have the chance to go into the water. The breakfast is also very good, the service is very attentive, I like the delicious omelettes
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Response from Property: Dear Guest user,Warmest Greetings from Adiwana Svargaloka!Thank you for taking your time to share your experience with Adiwana svargaloka, and we are very happy to see that you had a great experience during your visit to our resort and you found our swimming pool big and beautiful, even though you didn't have the chance to take a dip this time.We're glad you enjoyed the breakfast and that you found our service to be very thoughtful. It's wonderful to hear that you particularly enjoyed the delicious omelette – we'll be sure to pass along your compliments to our culinary team.Once again thank you for stay at Adiwana Svargaloka Resort and we look forward to serving you again in the not too distant future.Best regards,Ida Bagus SuambaGeneral Manager
Guest220922
Deluxe Room
Stayed in Sep 2023
Friends
5 review
2.0/5
Posted on Sep 14, 2023
The service was very polite and helpful! Unfortunately, the rest of the accommodation couldn't keep up and wasn't convincing at all! The room was run down, not particularly clean and had holes in the ceiling. It was also extremely loud. This was partly due to the construction site or the renovation work, but the main issue was the non-existent soundproofing of the rooms. This also included a connecting door to the room next door, which was anything but soundproof. The walls weren't particularly thick either. In addition, the building's water heater was directly behind our room. You could hear this very loudly as soon as someone needed lukewarm water. The air conditioning was also very loud. Furthermore, the front door as well as the door to the bathroom, if you can even call it a bathroom, were connected by two mismatched wooden doors that could be “closed” by a sliding bar. As a result, mosquitoes kept coming into the room, which were stopped by the non-existent mosquito net. This meant at least 3 mosquito hunts per night. Other creatures also used this path, there were ants and caterpillars. There were a few ants in particular, they even climbed onto the toilet seat, which further worsened what had previously been a mediocre bathroom experience. The bathroom was open at the back and could be closed at night with two flaps. During the day you had a “great” view of the wooden fence behind it, which was not tight. Theoretically you could have looked into the neighboring bathroom. In addition, the pool was only half usable during our stay. In general, a number of renovation work took place on the hotel grounds. The only thing that convinced me was the option of being able to have breakfast until 10pm, which was okay. So if you want to sleep in a little, you can do so without missing your breakfast. The location was good. Conclusion: The hotel is not recommended and Ubud as a city is an over-touristed disappointment - never again!
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6/8
Response from Property: Dear 220922,Warmest greetings from Adiwana Svarga Loka!We're truly sorry to hear that you were disappointed with your stay at our property. Your experience should have met your expectations, and it's disheartening to learn that it did not.We appreciate your feedback and understand your concerns about the condition and location of the property. Your comfort and satisfaction are important to us, and we take your comments seriously as we continue to work on improvements.It's unfortunate that your stay did not meet your expectations, but we hope that you will consider giving us another opportunity in the future as we strive to provide a more positive experience for our guests. Thank you for sharing your thoughts, and we apologize for any inconvenience you experienced during your stay.Best Regards,I Komang Anom WijayaRoom Division Manager
Guest User
Deluxe Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 10, 2024
The service staff are very warm and considerate, and will do their best to meet our additional needs. The hotel has a beautiful environment and the breakfast is also very good. Very close to the bustling area, convenient for eating and shopping. All in all a very good stay.
Original TextTranslated by Google
Response from Property: Dear Guest User Warmest Greetings from Adiwana Svarga Loka Thank you for the time to write the review for our property. It's always encouraging to hear that you love our nice location , thank you very much for choosing to stay with Adiwana Svargaloka Resort during your recent visit to the village of Ubud. we look forward to having you back in the not-too-distant future. Best regards, I Komang Anom Wijaya Room Division Manager
Anonymous User
Junior Suite
Stayed in Feb 2024
Friends
5.0/5
Outstanding
Posted on Apr 16, 2024
Facilities: Twin rooms are close but the room facilities are OK Hygiene: OK. Mosquitoes are a common problem in Bali Environment: It's like a small forest, very beautiful Service: I feel the service is very good. After I gave them tips, they were quite surprised. It seems that they don't charge much.
Original TextTranslated by Google
Response from Property: Dear Guest,Warmest greetings from Adiwana Svarga Loka!Thank you for your feedback! We're glad to hear that you found the facilities of our twin rooms to be satisfactory and that you found the hygiene level acceptable. Regarding the issue with mosquitoes, we apologize for any inconvenience caused and will continue to work on measures to minimize their presence.We're thrilled to know that you enjoyed the beauty of our surroundings, likening it to a small forest. Our aim is to provide a serene and natural environment for our guests to enjoy.We're also pleased to hear that you found our service to be very good. We thank for your appriciation to our staff if there was any surprise regarding the tips you gave. Our staff genuinely appreciate any gratuities as a token of appreciation for their excellent service. Rest assured, we aim to provide value for the service we offer.Once again thank you for stay at Adiwana Svarga Loka Resort and we look forward to serving you again in the not too distant future.Best regards,Ida Bagus SuambaGeneral Manager
Guest User
Deluxe Room with Balcony
Stayed in Jul 2023
Family
4 review
4.7/5
Amazing
Posted on Oct 17, 2023
Those with children are advised to stay in a twin room. The double room with balcony is too small and the bed is not big, only about 1.5 meters. The lady at the front desk was very nice and helped me change my room. The twin room had big beds and the room was also big. The hotel environment is very good. The swimming pool is relatively secluded. It is located down the hillside. It is very quiet. However, the temperature was a little low. My daughter only played in the water and did not go swimming. You need to make a reservation for the spa in advance. It is so comfortable to listen to the chirping of insects, birds and the sound of the river. If you don't want to eat breakfast, you can also eat in the afternoon or evening and choose one of the three meals. This is very considerate. The only disadvantage is that you can only check in in the afternoon. I was very tired after the red-eye flight and couldn't check in early to rest.
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6/7
Response from Property: Dear Guest user, Warmest greetings from Adiwana Svargaloka ! Thank you for sharing your thoughts about your stay. We're glad to hear that you found Adiwana Svargaloka to be nice. However, we do apologize for the inconvenience you experienced with the balcony and your bed. Your comfort and satisfaction are important to us, and we're sorry that these issues impacted your stay negatively. Your feedback about the balcony and the bed is valuable to us, and we'll take it into consideration as we work to improve our offerings and ensure a comfortable environment for our guests. If there's anything else you'd like to share or if you have any specific suggestions, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to provide you with an even better experience in the future. Best Regards, I Komang Anom Wijaya Room Division Manager
Guest User
Deluxe Room
Stayed in Dec 2023
Friends
2 review
3.5/5
Posted on Jan 2, 2024
The room is small, there are many mosquitoes, the service is very good, the breakfast is very good, nothing to blame.
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Response from Property: Dear Guest User,Warmest greetings from Adiwana Svarga Loka!Thank you for sharing your feedback about your stay. We appreciate your insights as they help us improve our services and facilities.Regarding the mosquitos, I do apologize for the inconvenience. We're working on enhancing our offerings to better cater to our guests' needs.Your feedback is valuable, and we appreciate your understanding. We hope that you might consider giving us another chance in the future, as we continue to make improvements to provide a better experience for our guests.Thank you for choosing to stay with Adiwana Svarga Loka.Best regards,I Komang Anom WijayaRoom Division Manager
Guest User
Deluxe Room
Stayed in Dec 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 3, 2024
The room was a little damp and there wasn't much light. Everything else is very good. Family-style service, the package includes breakfast, afternoon tea, and free yoga in the afternoon. There is also a sunbathing pool and a place to lie down. The food and drinks in the restaurant are also very good. Everyone is so sunny and hospitable~ It is very suitable for travelers who want to experience local life. It is very close to the city center and yoga center, and can be reached in a small motorcycle ride. Life is also very convenient~
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Response from Property: Dear Guest user,Warmest greetings from Adiwana Svargaloka!Thank you for sharing your feedback about your recent stay with Adiwana Svargaloka. We're thrilled to hear that you found our staff to be friendly and helpful, enjoyed your room, and had a good yoga and breakfast.We do apologize for any inconvenience due to the room bit humid and not much light. Your feedback is valuable to us, and we will address this issue to ensure a more peaceful experience for our guests in the future.If you plan to stay with us again, please don't hesitate to let us know if there's anything specific we can do to make your stay even more enjoyable. We look forward to welcoming you back in the future.Warm regards,I Komang Anom WijayaRoom Division Manager
Guest User
Grand Deluxe Room
Stayed in Sep 2023
Friends
3 review
5.0/5
Outstanding
Posted on Oct 7, 2023
It was great, the food in the hotel was also very delicious, the service staff were very nice, and the spa on the last day was very comfortable! The hotel also has local characteristics and the location is very good. It only takes 5 minutes to take a taxi to the city center.
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Response from Property: Dear Guest User,Warmest greetings from Adiwana Svargaloka Resort.Thank you very much for taking the time write your review. We are pleased to learn that you enjoyed your overall relaxing stay in our resort.Your compliment to our hotel fasilities ( food, massage and yoga) is really appreciated, and we are happy to share to all of our team. Thank you for recommending us.Once again thank you for stay at Adiwana Svargaloka Resort and we look forward to serving you again in the not too distant future.Best regards,I Komang Anom WijayaRoom Division Manager