I had already stayed in that hotel in April 2013 and altogether it was a rather good stay. The bedroom I was allocated on that occasion was comfortable and peaceful so that scarcely any noise was audible. The rest of the conditions regarding that stay were also good. I decided therefore to book again in that hotel for three weeks during which I had to be in Barcelona, namely from July 16th 2020 to August 6th, except the 21st since that day at night I had to be somewhere else for personal reasons. My stay this time was quite the opposite to that referred to. As a matter of fact, it turned out to be a nightmare thus causing me to decide to leave the hotel on July 21st and book in another one for the rest of my stay in Barcelona. Upon check-in I was allocated the bedroom 405. I was cold in that room albeit it was summer time and the temperature outside was higher than 30º C. After switching off the air conditioning machine there was still a draft of cold air which was very annoying and harmful. I complained about that what made them let me change the room, allocating me that number S02. That new room was all right as to the air conditioning and, besides, the first night it was peaceful so that I could sleep with no trouble whatsoever. Notwithstanding that, on the following day one of the rooms next door was allocated to some people who behaved like beasts. They used to come back to the hotel at midnight or later screaming as if they were possessed by the devil and once in the room they continued shouting and moreover they bumped on the walls in a foolish way. When I went to complain at the front desk the following morning the receptionist in charge of the relevant service at that moment, whose name is Alexandra, just behaved in a nasty and despicable way. She hardly listened to me and interrupted me constantly. It was altogether very unpleasant. Another trouble I had to endure was in relation to the safe in the bedroom. On July 18th it ran out of battery. There wasn't anybody at the hotel who could change the exhausted battery by a new one. I had to wait for two days for a technician to come and proceed to the relevant replacement. The fact that nobody at the hotel knows how to change the safe batteries is utterly unbelievable and ridiculous. Meanwhile I had to walk around Barcelona with all the money and other valuables in my pockets thus running the risk of being robbed, the more so if the fact that Barcelona has become a dangerous city is taken into consideration. The receptionists advised me to leave the money in the safe anyway since, as they said, nobody would enter it if I left the relevant sign on the door latch for the room not to be cleaned up. I left the sign in the stated way but I didn't dare leave my money and valuables in the room with the safe little door ajar as it couldn't be locked down. It wouldn't have been the first time that a burglary takes place at a hotel. As a consequence of the mishap referred to by the way the bedroom
Outstanding
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