Macdonald Bath Spa Hotel

Arrived at hotel no welcome from Reception , given room took our own luggage to room. Only good service was at breakfast apart from that staff not good. Positives Spa great and was hotel grounds. I have stayed in hotels all over the world and never have I received 5* treatment as low as this anywhere.

Racism, Deceptive Advertising, and Poor Service I had an extremely disappointing stay at this hotel and would not recommend it to anyone. First of all, there was clear racial bias from the front desk staff, especially Katie. She was cold and indifferent towards Asian guests, while noticeably more attentive to white guests. This kind of behavior is unacceptable and shows a serious need for staff retraining. Secondly, be aware that if you book a room for £200, you will get a basement. They deceptively label the basement level as “Garden Level,” tricking guests into thinking they’ll have a view of a garden. In reality, it’s a near-windowless basement. This kind of wordplay is a disgraceful marketing tactic and deeply dishonest. The photos used to advertise the hotel are also misleading. For example, what looks like a double bed is actually two singles pushed together, creating an uncomfortable gap in the middle. The "garden view" they promise simply doesn’t exist for guests, and when you ask to change rooms, you’ll be told they are fully booked—with no compensation or alternatives offered. If you're planning to spend £200 for a manor-style spa hotel in Bath, this is absolutely not the place to stay. What you’ll get is a basement room that doesn’t even compare to hotels in central London.

Clean and tidy. Beautiful hotel and ground but looks tired and needs updating and improving.

It’s very lovely hotel with free outdoor hot bath.

The hotel itself is stunning and perfectly located as it is private but only 10-15 minutes from Bath City Centre. The grounds are fantastic but unfortunately the other reviews are true in the sense the Spa needs a renovation as I find it likely the pool tiles have been the same since reopening in 2007 and you can see it. Nevertheless if You can get a deal it is worth it!

Lovely spa day stay, nice building and surroundings. Slept very well, comfy bed.