Henrietta House, A Member of Radisson Individuals

Everything is amazing, Staff are great, especially Raj. Will come back !

Boutique English experience within Bath city. Great breakfast and good service.

Very very good

So disappointed - booked as a last minute treat to visit Bath Christmas market Fortunately we booked on a Sunday evening which was much cheaper than a Saturday We arrived and were checked in efficiently - we were staying in room 205 - the room was small but it’s an old building so there was no surprise there. The bathroom was dirty - hairs on the toilet, the flush was worn and the shower screen was very dirty at the bottom. The toilet was propped up on a piece of wood!! I used the hairdryer only to find that it was melted and very badly damaged. We took it to reception and complained about the hairdryer and toilet being dirty. The receptionist apologised and said she would sort this out - we went out and when we returned the hairdryer was replaced and the toilet cleaned. There was a bottle of Prosecco in the fridge. The next morning we had breakfast - it was ok but nothing special - bacon was flaccid and sausage was not amazing quality. When we checked out the owner was present and asked about our stay. I expressed my dissatisfaction with the room and he offered a 25% refund and said he would e-Mail me offering a room upgrade should we stay again. We accepted this gesture and he asked us not to put anything on social media. To date I have not heard anything or received the refund they promised! This hotel was priced at over £400 the following Saturday - if I had paid this amount I would have been furious.

Easy 12min walk from the train station but not smack in the hustle and bustle of the city centre. They stored our luggage until it was time to check in. Room was good size for the UK, updated and modern. Good size shower and strong Wi-Fi. Main complaint is the room was very dim, lacks sufficient lighting. The stairs right outside our room were also unreasonably dim, a tripping hazard. Elevator was super slow.

A really great location, a clean room and comfortable bedding. But. The ‘double’ bed must have been made for pixies. And, in the restricted room and tiny bathroom, there was no chair, no soap, and no easy way of keeping the window open. Right outside the window was a number of huge extractor vents. Fortunately, we are not very big, are close, and had earplugs! On the plus side, the room and linen were clean and the water was hot. Our staff welcome was very friendly, but thereafter (once the 200+ had been handed over!) staff ignored us and our cheerful greetings. Think the phrase is “could do better”!

This is a quirky hotel with odd shaped rooms - I was in the attic! room though small had everything I needed - bed was comfortable and shower was lovely and hot ( not always a given !) Also breakfast was excellent and staff very friendly and accommodating