"I love the place. The Service very good. The people do friendly. We didnt need to leave to another place."

"This is a large hotel complex where accommodation is spread out over a very wide area in separate residential buildings/villas. There's a tram/golf cart service within the complex, which in theory is great, but in practice, the system is annoying: the carts wait at the end of the line until they're full, meaning you often can't get on if you're picked up along the way. Sometimes several carts would be queuing up. The rooms were mostly clean. I stayed in two different rooms myself. However, the shower water pressure was weak, and on a few mornings, only lukewarm water was available. One morning, pressure washing started in the pool area around 6:00-6:30 AM, which isn't exactly pleasant when you're trying to sleep. The food is generally 3/5 quality. Not gourmet, but not a disaster either. The pizzas at the buffet were better than at the actual pizzeria, which says something. The pizzeria's 'thin & crispy' was more like soggy dough than thin and crispy pizza. In the same place, the lasagna was quite alright, and it sometimes appeared in the buffet as well. I'd skip the sushi restaurant entirely: watery rice mush with a piece of fish thrown in. At the Mexican place, I got the wrong order, and at the Indian restaurant, the food wasn't spicy or hot even when specifically requested. There are many restaurants and plenty of choice, but in many places, customer service and quality are severely lacking. Generally, the male employees gave a lazy impression, as if they were just doing the bare minimum. Female employees, on the other hand, smiled, chatted, and clearly made more effort. There were exceptions, of course, but few and far between. Hygiene also raised a few questions. Birds flew around the food if you left your plate unattended for a moment. Once, I saw a bird fly into the steak restaurant area, where dishes were being prepared. Towels are changed often, but in the evening, they might not be available. Also, you didn't always get your towel card back when exchanging towels, at least not at the quieter pool's towel station. The drinks selection is quite simple: beer, red and white wine were practically all of the same quality. The cocktails felt like they were all made from the same bottle, just with a slight change of color. You can get better for money, of course. On the positive side, there's a different show every evening and activities for children. Waiters also circulate around the area. However, I missed having water stations where I could refill my glass myself without queuing behind food trucks or cocktail counters. If you get the hotel cheaply and your main purpose is to be at a large resort, eat at the buffet, and indulge in alcohol, then it's fine. The facilities are good, but in terms of service, restaurant quality, and practical arrangements, the overall experience remained quite mediocre."

"The ice cream shop was my favorite part, the staff is super friendly"

"It was fine, we only stayed one night"

"At check-in, they asked me for $29 instead of the $26 I had booked."

"The property is located in Bavaro, right next to the beach with direct access, and a rooftop infinity pool with a cafe next to it, looking into the carribbean sea. It was a great time!"

"It is perfect and service was excellent. Everything was beautiful and staff nice people. Excellent service and nice place"

"Exceptional place!! I would return without hesitation!!"

"The staff service was excellent. The facilities were average; the common areas had a lot of sun and no shaded spots. The kids' water park had very little shade, and they didn't offer snacks, so we had to leave the park to find something to eat and drink. Honestly, it's very expensive for what little they offer."