Quite a nice resort on its own. But not within walking distance to anything. I was there for 3 nights, I dun think the resort was fully booked, but I was given the room furthest from the lobby. was not such a big deal as I drive. But feel a slight anti-asian sentiment.
The room is relatively new and clean. There are washing machines, dishwashers, and kitchens inside, so you can cook your own food, which is very cost-effective. It's just a bit far from the beach, you can't do it without a car, and it's not convenient to buy things around
Hotel has great facilities and was very clean, though we were disappointed to realise that due to unsafe cliffs, it no longer offered direct access to the beach. Service should really be improved for such an expensive hotel:
1. Reception gave us 2 twin beds even though we specifically made a request at booking for double bed
2. Restaurants got my coffee orders wrong on multiple occasions throughout the stay
3. During the saturday bbq night, the hostess Priscilla made up a poor excuse not to give us a poolside table even though we were one of the earliest guests there. Her excuse was the remaining poolside tables were reserved for 4 families with dogs. We didn't see a single dog during the entire course of 2 hours, and the tables were given away to other couples for reasons unknown. This incident really upset us, and the fact that she had the audacity to make up such an excuse is appalling.
4. Gratuity was charged at 7.5% for every item, which is fine but what left a bad taste in the mouth is the hotel did it without informing customers upfront.
Absolutely loved the two bed sea view villa upgrade.. the pool was clean.. the kitchen was well equipped and we cooked our own meals during our stay.. better to get groceries supplies from nearby Lagoa town as the stores next to hotel doesn’t have much options.. Algarve Saco and Carveiro beach is walkable distance and there are few trekking routes next to hotel ..