Hyatt Regency Beijing Shiyuan

Check in on January 31, 2025, check out on February 2, three days and two nights package 1688, 400 extra per night! During the stay, I was very satisfied with the service attitude of every staff member, whether in the lobby or the restaurant, every staff member greeted us with a smile and answered patiently! 1. We went to the Expo Park on the first day of check-in. Less than ten minutes after entering the park, the child fell asleep, and we went back to the hotel without visiting anything... I asked the front desk if the ticket was valid the next day, and the reply was invalid, but the staff saw that we were staying for three days and two nights, so they gave us two more! 2. The child's scarf was dirty, and I wanted some laundry detergent to wash it, but I forgot to bring makeup remover oil. I saw a small sign in the cloakroom saying that it could be provided. I called to ask if it could still be provided? The staff delivered them one by one, and the laundry detergent was very easy to use! 3. The takeaway we ordered was delivered. Since the whole family had just taken a bath and were afraid of catching a cold, I asked the front desk if the food could be delivered, and the staff personally delivered it to the room! 4. I booked a twin room, intending to sleep in two beds together, and squeeze in the larger one. We didn't know how to do it ourselves, and the staff came to help! Based on the above four points, I am very satisfied with this trip, impeccable!

I am very satisfied with the Hyatt I chose this time. The most satisfying thing is the service. I felt warm and considerate from the moment I checked in. We were supposed to check in at 3 o'clock. Not only did they help us check in early, but they also upgraded us to a balcony room for free. They also changed the large bed into a twin bed as requested (which is also convenient for the elderly). Because my eldest son is an adult, they thoughtfully sent us breakfast (128 per person, and I immediately felt that this hotel was grand). They also sent us a ticket for the Lantern Festival. They sent me all the tickets I wanted to pay for. Facilities: Gym and swimming pool are complete. The balcony room is very spacious, with a large round table and sofa. What I like most is the separate wet and dry bathroom. Environment: Because there is not much green in Beijing in winter, it should be very comfortable to come outdoors in other seasons. It must be great to drink tea on the balcony. Opposite the hotel is the second gate of the Expo. The hot spring is in the Yuexin Hotel, but the corridors of the two hotels are not far apart, which is very convenient. The breakfast originally had few varieties according to the reviews, but it was enough for the elderly and children to choose from. The coffee is good. In short, I will continue to choose Hyatt next time

There is no need to praise the hardware of Hyatt. I just want to say that the check-in staff, Ms. Kong, is really very professional, efficient, and very friendly. She left a very good impression on our family. I have been to many places in the world and have stayed in countless five-star hotels. It can be said that Ms. Kong is definitely the nicest check-in staff I have ever met. 🌹

When I came to Yanqing again, my first choice was still the Expo Hyatt! I must give it full marks! I was very satisfied with the room and the view was good enough. It was facing the Expo Gate 2. From the early contact with the staff Li Yue to the front desk Zhang Lin who helped arrange the check-in and Xiaoyu's later communication, the Hyatt staff were very professional, enthusiastic and efficient! Ctrip's customer service was also very helpful. Thank you!