Wanda Realm Beijing Reviews

Response from Property: 尊敬的客人您好，感謝您選擇入住北京萬達嘉華酒店！酒店位於石景山萬達廣場，交通便利，毗鄰西五環、蓮石路及阜石路，步行7分鐘即到一號線地鐵站。再次感謝您對酒店的支持和關注，期待您的再次光臨！

Response from Property: Dear guests, thank you very much for choosing to stay at Wanda Realm Beijing and recognizing our staff. Your praise is the greatest support and encouragement to all the staff of the hotel, and also the greatest affirmation of the persistence and efforts of the hotel staff. Thank you again for your tolerance and look forward to your visit again!

Response from Property: 尊敬的客人您好，感謝您選擇入住北京萬達嘉華酒店！酒店位於石景山萬達廣場，交通便利，毗鄰西五環、蓮石路及阜石路，步行7分鐘即到一號線地鐵站。再次感謝您對酒店的支持和關注，期待您的再次光臨！

Response from Property: Dear guest, thank you for choosing our hotel many times and taking the time to give us feedback. We are proud to be your favorite accommodation choice.Regarding the swimming pool, gym, sauna and other facilities on the third floor that you mentioned are under renovation, we are deeply sorry for the inconvenience caused to you. Indeed, we were negligent in not making this clear in our advertising campaign in a timely manner. We take your feedback very seriously and will immediately improve our promotional information to ensure guests are fully informed about the hotel when booking.At the same time, we are deeply sorry for the bathroom problem you mentioned and express our sincere apologies for it. We understand that this has been a very unpleasant experience for you and we are very sorry about it. We will immediately conduct a thorough inspection and cleaning of the bathroom, and strengthen daily maintenance and maintenance work to ensure that guests can enjoy a clean and hygienic environment during use.We appreciate your feedback and suggestions, your opinion is very important to us. We will constantly strive to improve the quality of our services to ensure that every guest can enjoy a pleasant and comfortable stay in our hotel.Thank you again for your support and understanding and we look forward to having you visit our hotel again. Wish you a happy life!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可，並指出早餐區域相對較小的問題。我們很高興得知您認為我們酒店是北京眾多優秀酒店之一，這是對我們全體員工努力工作的極大肯定。我們會繼續努力提升服務質量，為客人提供更加舒適、便捷的住宿體驗。關於早餐區域較小的問題，我們非常抱歉給您帶來了不便。我們會認真考慮您的建議，並探討是否有可能擴大早餐區域或優化佈局，以改善客人的用餐體驗。同時，我們也會努力豐富早餐的品種和口味，以滿足不同客人的需求。再次感謝您的評價和建議，我們期待在未來的日子裏，能夠繼續為您提供更加優質的服務和體驗。祝您在北京的旅行愉快！

Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Response from Property: Dear guests, thank you very much for your recommendation and support! We are proud to be your choice of quality accommodation. Your recommendation is not only a great affirmation of our work, but also a driving force for our continuous progress.We will continue to adhere to the "customer-oriented" service concept and strive to provide every guest with a stay experience that exceeds their expectations. From the cleanliness of the room to the hospitality of the service, from the perfection of the facilities to the convenience and comfort of the surrounding environment, we will spare no effort to pursue excellence.We look forward to more opportunities to welcome you again in the future, and please feel free to recommend us to your relatives and friends, so that more people can feel the charm and warmth of our hotel. Thank you again for your trust and recommendation, I wish you a happy life and all the best!

Response from Property: We are apologized for all inconvenience, accoreding your veluable comments, we will make change as soon as possible. Thank you for stay with us, we looking forward to seeing you again soon.

Response from Property: 尊敬的賓客，非常抱歉聽到您的反饋不好，這絕不是我們想要給您帶來的體驗。請允許我代表我們團隊向您致以最誠摯的歉意。我們非常重視您的意見，會立即進行內部審查和改進，確保此類問題不再發生。能否請您具體告知是哪方面讓您不滿意？這樣我們可以針對性地改進，為您提供更好的服務。同時，我們也希望能有機會彌補這次的不足，再次獲得您的信任和支持。期待您的回覆，謝謝！

Response from Property: 尊敬的賓客，太感謝您的這番超高評價啦！能得到您“超乎預期”的認可，我們滿心歡喜。Ulrica得知被您誇讚肯定特別開心，她一直努力為每位客人提供貼心服務。酒店也會繼續保持品質，期待下次能再次迎接您的到來！

Response from Property: 尊敬的賓客，真心感謝您如此用心地分享入住體驗，還特別點讚了Ella的熱心服務！套房的整潔舒適、落地窗的開闊視野，以及周邊便利的交通和萬達商場的配套，都是我們精心為客人準備的。期待您和您的朋友下次再來，Ella和團隊都會以更好的狀態迎接大家！

Response from Property: 尊敬的賓客，非常抱歉這次入住沒能讓您和孩子滿意，給您帶來了諸多困擾與不便。老酒店確實存在設施維護不到位、服務細節有疏漏等問題，尤其是對親子需求的響應不夠及時周全，我們深感自責。已認真反思並會積極改進，希望能有機會重新為您服務，彌補此次遺憾。

Response from Property: 尊敬的賓客，感謝您對嘉華酒店的認可與支持！能得到您的滿意評價我們倍感榮幸，尤其感謝您對前台Lillian的讚賞，她的用心服務是我們不斷前進的動力。期待您下次光臨，我們將繼續以熱情和專業為您打造更美好的入住體驗！

Response from Property: Dear guest, thank you for choosing to stay at Wanda Realm Hotel Beijing! The hotel is located in Wanda Plaza, Shijingshan District, with convenient transportation, adjacent to the West Fifth Ring Road, Lianshi Road and Fushi Road, and a 7-minute walk to Line 1 subway station. Thank you again for your support and attention to the hotel, and look forward to your visit again!