Mercure Beijing City Centre

Mercure Beijing City Centre Reviews

Mercure Beijing City Centre

1F, No.17 North Ritan Road, Chaoyang District, Beijing, 100020, ChinaView Hotel Details
Mercure Beijing City Centre
Mercure Beijing City CentreMercure Beijing City CentreMercure Beijing City Centre
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Mercure Beijing City Centre Guest Reviews

4.7/5
Outstanding
3242 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(3242)
Positive reviews(3191)
Reviews with photos/video(503)
Great location(399)
Friendly front desk staff(286)
Delicious breakfast(231)
Classy environment(209)
Large rooms(188)
Easy to get around(167)
Perfect for business trips(108)
Would stay again(97)
Negative reviews(51)
Guest User
Deluxe Queen Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 3, 2025
This Mercure hotel is located in the embassy area so we feel pretty safe. The staff are absolutely lovely. They are always happy to help. Free complimentary bottled water is provided. Location wise, it is near the Chaoyang men station. 15 min to Tian'an men square and national museum. The interior is a nice classic french style. Chinese and western style breakfast, good for international and domestic customers.
Response from Property: Dear guests: thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this trip. This is what our service providers have been pursuing. This will also become the driving force for us to continue to work hard and forge ahead. Look forward to serving you next time!
Anonymous User
Standard Queen Room
Stayed in Dec 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The place near with bus station, easy to access. The service also great.  The room is clean and spacious. They also gave amenities for you.
Response from Property: 尊敬的顧客您好! 非常感謝您對我們酒店的支持, 我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的, 同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店! 真誠期待您的再次光臨!
Guest User
Standard Queen Room
Stayed in Dec 2024
Couples
13 review
4.7/5
Amazing
Posted on Jan 12, 2025
Convenient location, very well organized. Breakfast was good, with many choices.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Anonymous User
Deluxe Queen Room
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 29, 2024
Stayed for 4 nights, and request to change rooms for 2 times, and damn hot in the room need fans then only can sleep. Also the TV is not user friendly, request stuff also not user friendly can only makes via call or via the Hua Zhu Hui App, Breakfast quite OK. All Parcels are delivered to Level 5 and no need ask the reception this quite good. Mineral water is provided unlimited, please feel free to take hahaahhaha. welcome drink also not bad.
Response from Property: Hello, dear guests, thank you very much for giving us valuable advice in the midst of your busy schedule. The front desk communication problem hotel will arrange simple English training for all receptionists, and there will be some omissions in the process of serving you. I also look forward to your understanding and supervision, look forward to your next stay and wish you a happy life.
serdar
Standard 2-bed Room
Stayed in Oct 2024
Business travellers
13 review
4.7/5
Amazing
Posted on Nov 13, 2024
Hotel is good location... Wery near to European and Asian restaurants. Personel is so smiling:):)
Response from Property: Dear guests: thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this trip. This is what our service providers have been pursuing. This will also become the driving force for us to continue to work hard and forge ahead. Look forward to serving you next time!
Khim
Deluxe Queen Room
Stayed in Oct 2024
Couples
21 review
4.2/5
Very Good
Posted on Nov 5, 2024
Short ride to Forbidden City and other attractions. Room quite spacious and comfortable. Front desk service was okay at its hotel standard. Close to many supermarkets and eateries. We enjoyed our stays.
Response from Property: Dear guest, hello! Thank you for sharing your stay experience with us in your busy schedule. We are very honored that you spent time in our hotel. Our service, quality, and details are recognized by you, which also makes us feel warm in our hearts. Making every guest feel at home is our unremitting pursuit. All the hotel staff look forward to your visit again.
Yap WL
Deluxe Queen Room
Stayed in Nov 2024
Family
3 review
4.5/5
Great
Posted on Dec 20, 2024
My family are very happy with the stay here. Clean and comfortable
Response from Property: Dear guests, hello! Thank you for staying at Beijing Chaoyangmen Gongti Mercure Hotel and sharing your check-in experience with us. We are very happy to receive your recognition. The hotel staff treats every guest as a family member. With our most sincere, enthusiastic and intimate warmth, you can experience the real homely and find the warmth of going home! Thank you very much for your affirmation of us. We will do better and look forward to meeting you again! I wish you a happy life!
ClaireWong18
Deluxe 2-bed Room
Stayed in Feb 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 12, 2025
Front desk lady xiao wang was very accommodating and offered help during our stay. Would definitely recommend to friends and family.
Response from Property: Dear guests: thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this trip. This is what our service providers have been pursuing. This will also become the driving force for us to continue to work hard and forge ahead. Look forward to serving you next time!
Awais
Deluxe Queen Room
Stayed in Jul 2024
Family
23 review
4.5/5
Great
Posted on Aug 15, 2024
The hotel was good. Nice location. But the receptionist were not welcoming and could not speak English. Overall experience was good.
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Standard Queen Room
Stayed in Dec 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Jan 27, 2025
I had a great stay at Mercure and the staff were super friendly, gave me gifts and made my stay very comfortable. As a foreigner, they did everything possible to help me understand the language. Would recommend it for everyone
Response from Property: Dear guests: thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this trip. This is what our service providers have been pursuing. This will also become the driving force for us to continue to work hard and forge ahead. Look forward to serving you next time!
Guest User
Executive Room with 1 king-size bed
Stayed in Dec 2024
Solo travellers
1 review
3.5/5
Posted on Jan 20, 2025
They turn off the ac on winter, but the room is sooo hoot, there are just a little window that can be open. For mercure hotels, I need to borrow a fan, can u imagine.
Response from Property: Hello, dear guests, thank you very much for giving us valuable advice in the midst of your busy schedule. The front desk communication problem hotel will arrange simple English training for all receptionists, and there will be some omissions in the process of serving you. I also look forward to your understanding and supervision, look forward to your next stay and wish you a happy life.
Guest User
Standard Queen Room
Stayed in Dec 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
I had an absolutely wonderful stay at the Mercure. the hotel had great service and a beautiful room perfect for long and short stays. I will definitely come back for a longer stay next time.
Response from Property: Dear guests: thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this trip. This is what our service providers have been pursuing. This will also become the driving force for us to continue to work hard and forge ahead. Look forward to serving you next time!
BettyBui
Deluxe Queen Room
Stayed in Nov 2024
Family
8 review
4.5/5
Great
Posted on Dec 23, 2024
Last min book this hotel because another appartment we book got issue. Location is good. Only minus point is aircond. Staff explain it is central aircond. During winter is only heater. We moved in room with room temp was 29. All hot air from aircond. Staff offered fan and advise turn off aircond. It was better. But we cant stay inside our room during noon. It sooo hot. Hopefully hotel can find solution for it
Response from Property: Hello, dear guests, thank you very much for giving us valuable advice in the midst of your busy schedule. The front desk communication problem hotel will arrange simple English training for all receptionists, and there will be some omissions in the process of serving you. I also look forward to your understanding and supervision, look forward to your next stay and wish you a happy life.
Badr Yeslam
Standard Queen Room
Stayed in May 2024
Couples
1 review
3.7/5
Posted on Jun 19, 2024
The lobby wasn't the most inviting - there were a few flies buzzing around, and there was a strange smell that lingered in the air. While the rest of our stay was alright, this initial impression definitely brought down the overall experience. The receptionist helped us also book our ride going to the train station, which is very helpful.
Response from Property: Dear guest: Hello! Thank you very much for sharing your experience with us and giving us valuable comments and suggestions! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time. We are working hard and look forward to your witnessing! Wish you all the best!
Anonymous User
Deluxe 2-bed Room
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 1, 2024
The hotel is clean and the amenities were sufficient. The front desk staff are really helpful and friendly.
Response from Property: Dear guests: thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this trip. This is what our service providers have been pursuing. This will also become the driving force for us to continue to work hard and forge ahead. Look forward to serving you next time!