Anonymous User
November 10, 2024
It was very dirty, there were several black dots on the quilt cover, there were hairs on the bed, the floor was not cleaned, and there was thick white stuff in the mouthwash cup in the bathroom. I forgot to take pictures. The Smart King Room I booked was given a suite with a chess and card room, but it was explained that the room I was supposed to reserve was not reserved, and there were no other rooms available for replacement that day. I asked to change the quilt cover, but the manager said that my aunt was off work and gave me a new one to change. As soon as I took off the quilt cover, the quilt was very dirty. The manager said, "It looks okay to me, it's not that dirty." "There are no new quilts downstairs. It might be even dirtier." I ordered takeout in advance, got my room card and went into the room to eat. I was about to lie down and rest when I turned around and found that it was very dirty. I immediately communicated with the hotel. I kept waiting for the hotel to change this for me and that in the end. In the end, the quilt couldn't be changed. , I packed my things and went to check out. When I checked out, the hotel manager said, "I'll refund it to you." Later, I applied for a refund and was rejected. The platform customer service contacted me and said that a certain fee would be deducted.
Original TextTranslation provided by Google