Hilton Belfast Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed the convenient location and found the room spacious and clean. We sincerely apologize for the rusty kettle — this is certainly not up to our usual standards. Your comments have been passed on to our housekeeping team to ensure it is addressed immediately. We appreciate your understanding and hope to welcome you back for an even better stay in the future.Best regards, Aaron Murray Front Office Manager

Response from Property: Dear Angelin, Thank you for your kind feedback! We're glad you enjoyed your stay and appreciated our staff's hospitality. We also appreciate your honesty regarding the decor; we're continually working on updates to enhance our guests' experience. We hope to welcome you back soon!Kind Regards, Aaron Murray Front Office Manager

Response from Property: Thank you for sharing your detailed feedback regarding your recent stay at our hotel. Our Duty Manager did speak with you that night and explained that the knocking was due to another guest mistakenly knocked the wrong room. We are unable to comply with the demands above. Sincerely,Aaron Murray Front Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments as they help us identify areas where we can improve.We're pleased to hear that you found our rooms to be clean and comfortable, which aligns with our commitment to maintaining high standards of quality. However, we're genuinely sorry to learn that your experience was marred by service issues and difficulties with the parking process.We sincerely apologize for the lack of attentive service you encountered. Providing excellent guest service is a core priority for us, and it’s disappointing to hear that our team did not meet those standards during your stay. Please rest assured that we will be addressing this with our staff to ensure a more attentive and responsive experience for our guests in the future.Regarding the parking issues, we understand how frustrating it can be when the validation process isn't seamless. We will follow up with our parking management team to clarify and improve the procedures, ensuring that guest concerns are addressed promptly and effectively.Your feedback is invaluable, and we hope you might consider giving us another opportunity to provide you with a more enjoyable experience. Should you decide to visit us again, please feel free to contact me directly so I can personally ensure your stay is up to expectations.Thank you once again for your honesty and for choosing Hilton. We hope to welcome you back soon and provide the level of service you deserve.Warm regards,Aaron MurrayFront Office Manager

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our clean hotel, friendly staff, and the diverse, fresh breakfast options. We're also glad you appreciated the beautiful river view from the restaurant. Your kind words truly motivate us to continue providing exceptional service. We look forward to welcoming you back soon!Warm regards,Aaron Murray Front Office Manager

Response from Property: Dear Guest, Thank you so much for sharing your wonderful experience at the Hilton Belfast. We're delighted to hear that you enjoyed our ideally located property, with its proximity to St George’s Market, the Cathedral area, and the vibrant shopping districts. It's great to know that you appreciated the convenient access to the Riverside walk as well, allowing you to explore and enjoy the scenic surroundings easily.We're also pleased to hear that you found your room to be spacious and clean, as we prioritize providing a comfortable and welcoming environment for all our guests. Our breakfast offerings aim to cater to a variety of tastes, and we're glad you enjoyed the extensive selection and the pleasant ambiance of our dining area.Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to welcoming you back on your next visit to Belfast!Warm regards,Aaron Murray Front Office Manager

Response from Property: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay, our hotel amenities, and the bar. It's also great to know you found our location ideal. We look forward to welcoming you back soon!Best regards,Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful feedback following your overnight stay at Hilton Lanyon. We are delighted to hear that your experience was truly memorable from start to finish.It’s fantastic to know that you enjoyed every aspect of your visit, from the warm and efficient check-in process to your departure. We’re especially pleased that you appreciated the delicious pre-theatre dinner in our restaurant. Our team endeavors to create a cozy, comfortable, and clean environment for all our guests, and I’m glad that your spacious ensuite bedroom met your expectations. It’s also wonderful to hear that you loved our breakfast offerings, particularly the vegetarian options – we aim to cater to all dietary preferences with quality and care.Your kind words about our staff are greatly appreciated. We pride ourselves on delivering professional, efficient, and friendly service, and I will be sure to pass your compliments along to the team. Their dedication to creating a welcoming atmosphere is what makes our hotel special.We are very much looking forward to welcoming you back in the near future. Should you have any special requests or need assistance with your next reservation, please do not hesitate to contact us.Thank you once again for your lovely review. It was a pleasure hosting you!Warm regards,Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our location, interior design, cleanliness, and spaciousness. We look forward to welcoming you again soon!Kind Regards, Aaron Murray Front Office Manager

Response from Property: Dear Guest, Thank you so much for your kind words! We are delighted to hear that you found your stay to be of excellent value for money. Our team strives to provide our guests with an exceptional experience that combines comfort, quality, and affordability, so it's truly rewarding to know we've met your expectations.If there's anything specific you enjoyed most or any suggestions you might have for further enhancing your experience, please don't hesitate to share. We look forward to welcoming you back soon and providing you with another outstanding stay.Kind Regards, Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you appreciated our rooms and found the location to be ideal.Your recommendation means a lot to us, and we truly appreciate your kind words. We strive to provide a comfortable and memorable experience for all our guests, and your positive review encourages our team to continue delivering exceptional service.If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Aaron Murray Front Office Manager