Hilton Belfast Reviews

Response from Property: Dear Guest, Thank you for sharing your experience with us. We’re delighted to hear you enjoyed the food, our convenient location, and the helpful advice from our team. Your kind words about our staff mean a lot to us.We appreciate your comments regarding the room service timing. Our housekeeping schedule is designed to accommodate a variety of guest needs, but we understand that late cleaning can be inconvenient. We’ll review this with our team to ensure better timing in the future.It’s great to know you found the option to order food to your room useful. We hope this added to your comfort during your stay.We look forward to welcoming you back soon and making your next visit even more enjoyable. If there’s anything we can assist with for future stays, please don’t hesitate to reach out.Warm regards,Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet expectations. Cleanliness is a fundamental priority for us, and I regret that the condition of your room and breakfast service fell short. Please accept my sincere apologies for this. I will be reviewing your comments and photos with our housekeeping team to ensure immediate corrective action.I’m also concerned about your experience during checkout. Courtesy and respect are core values for our team, and I apologise for the interaction you described. I will address this with the team to prevent such situations in the future.On a positive note, I’m glad to hear that you found our location convenient and appreciated the helpfulness of the receptionist at check-in.Your feedback is invaluable, and I assure you that we are committed to improving. If you would consider giving us another opportunity, please reach out to me directly so I can personally ensure a better experience.Thank you again for sharing your thoughts.Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your comments. I’m delighted to hear that you had a lovely stay and that you found the room clean, the bed comfortable, and enjoyed the quality of our breakfast.Your feedback is greatly appreciated, and I’ll be sure to share your kind words with the team. We look forward to welcoming you back on your next visit to Belfast!Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Aziz, Thank you so much for your wonderful feedback!We’re delighted to hear you had a great experience with us. It means a lot that you plan to come back, and we can’t wait to welcome you again soon!If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Kind Regards, Aaron MurrayFront Office Manager Hilton Belfast

Response from Property: Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed the convenient location and found the room spacious and clean. We sincerely apologize for the rusty kettle — this is certainly not up to our usual standards. Your comments have been passed on to our housekeeping team to ensure it is addressed immediately. We appreciate your understanding and hope to welcome you back for an even better stay in the future.Best regards, Aaron Murray Front Office Manager

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay in our executive room, found the bed and pillows comfortable, and appreciated the amenities in the executive lounge.It's also fantastic to know that our staff made a positive impression with their friendliness and professionalism. Your kind words motivate us to continue providing exceptional service.We look forward to welcoming you back on your next visit. Until then, safe travels!Warm regards,Aaron MurrayFront Office Manager Hilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet expectations. We strive to provide a comfortable and welcoming environment for all our guests, and it’s clear we fell short in several areas during your visit.Your comments regarding the room condition, temperature, cleanliness, and amenities are very concerning. Please be assured that I have shared your feedback with our housekeeping and maintenance teams for immediate review and corrective action.Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your confidence in us on a future stay.Kind regards,Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your experience following your recent stay at Hilton Belfast. We’re truly sorry to hear that one of the initial rooms did not meet the high standards you expect from us, and we appreciate you bringing this to our attention. Please be assured that your comments have been shared with our housekeeping team for immediate review and improvement.We’re pleased to know that, despite this, you found our customer service and in-room facilities excellent. Your recognition of the team means a lot to us, and we’ll make sure they see your kind words.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide the seamless experience you deserve.Warm regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Angelin, Thank you for your kind feedback! We're glad you enjoyed your stay and appreciated our staff's hospitality. We also appreciate your honesty regarding the decor; we're continually working on updates to enhance our guests' experience. We hope to welcome you back soon!Kind Regards, Aaron Murray Front Office Manager

Response from Property: Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you found our team friendly and helpful providing a welcoming experience is always our top priority.It’s great to know that our location suited your needs perfectly. Being close enough to enjoy the city while offering a peaceful retreat is something many of our guests appreciate, and we’re glad it worked well for you.We hope to have the pleasure of welcoming you back on your next visit. If there’s anything we can do to make your stay even more comfortable, please don’t hesitate to let us know.Warm regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for sharing such a fantastic review! We’re delighted to hear that you found the hotel very clean, well-organised, and equipped with everything you needed in the room.Your comments mean a lot to our team, and I’ll make sure they see your kind words. We look forward to welcoming you back for another outstanding stay whenever you’re in Belfast!Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Thank you for sharing your detailed feedback regarding your recent stay at our hotel. Our Duty Manager did speak with you that night and explained that the knocking was due to another guest mistakenly knocked the wrong room. We are unable to comply with the demands above. Sincerely,Aaron Murray Front Office Manager

Response from Property: Dear Guest, Thank you for sharing your wonderful review! We’re delighted to hear that you and your partner enjoyed your stay with us. It’s great to know that everything met your expectations and contributed to a memorable visit.Your kind words mean a lot to our team, and we look forward to welcoming you both back to Hilton Belfast for another outstanding experience soon!Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments as they help us identify areas where we can improve.We're pleased to hear that you found our rooms to be clean and comfortable, which aligns with our commitment to maintaining high standards of quality. However, we're genuinely sorry to learn that your experience was marred by service issues and difficulties with the parking process.We sincerely apologize for the lack of attentive service you encountered. Providing excellent guest service is a core priority for us, and it’s disappointing to hear that our team did not meet those standards during your stay. Please rest assured that we will be addressing this with our staff to ensure a more attentive and responsive experience for our guests in the future.Regarding the parking issues, we understand how frustrating it can be when the validation process isn't seamless. We will follow up with our parking management team to clarify and improve the procedures, ensuring that guest concerns are addressed promptly and effectively.Your feedback is invaluable, and we hope you might consider giving us another opportunity to provide you with a more enjoyable experience. Should you decide to visit us again, please feel free to contact me directly so I can personally ensure your stay is up to expectations.Thank you once again for your honesty and for choosing Hilton. We hope to welcome you back soon and provide the level of service you deserve.Warm regards,Aaron MurrayFront Office Manager