Hotels Near Fassbender & Rausch Chocolatiers am Gendarmenmarkt in Berlin

The location and physical aspects of the hotel were good. However, the service, especially from the night manager, was HORRIBLE. We booked 3 twin rooms. Note that the price is different between twin and double rooms. We arrived late at night due to flight delays and were very tired. During check in we were told that there were no more twin rooms because the hotel was full. What's the point of paying more for twin rooms if the hotel does not reserve them for us? When we asked for an extra bed to be added, we were told that there isn't enough space for it. This is not true as we had already been inside the rooms and they were big with lots of space. After much haggling and after the night manager put on a show by going in to the hotel's office for a few minutes, he came back to say that he can change one of the rooms and put in an extra bed. We were still not satisfied and so we insisted that the hotel can do something to rectify the matter. After doing another round of putting on a show, the night manager came back and said that he can now add and extra bed to another room and would also give us a 50% discount for 2 of the rooms. In addition, he said that we could take the 2 bottles of mineral bottles (these are chargeable) for free. The fridges in the rooms have sensors to detect if the drinks there are taken. The next day we checked with the reception to make sure that we would not be charged. The lady who assisted us checked and said that there was a note saying that we would not be charged. When I got my credit card statement, I found a charge for the 2 bottles of mineral water. 16 euros. Ridiculous. Throughout this ordeal, I must say that the night manager's attitude and manner were really bad. For example, I don't remember seeing him smile at all even when he first came to talk to us about the rooms. Our holiday was marred by this. Hilton is a high class brand of hotels but the service leaves a very bitter taste in our mouths.

Great location for transport options (train direct from airport, and we got a bus to Dresden from right outside the hotel) and central city attractions - including only 15 minutes walk to Museum Island. The services and amenities were not the best given this is a Radisson - the staff were quite friendly (let us check in slightly early) but as an actual paying hotel guest, the hotel will charge you 2 euro per piece of luggage to store it for a couple of hours, it costs 6 euro to access the hotel roof terrace to see the city views, and as a hotel policy the coffee isn’t restocked daily in the room (you can get your daily replacements but you have to go to reception yourself). Room was clean enough but a bit dated/tired especially the bathroom fit out. Hotel was fine overall but I think it’s a stretch to call it a 4 star.

I stayed in Berlin for a total of 9 nights before and after attending IFA. The hotel has a good location and a cigar room is a plus. Others: 1. Be careful with the ** brother at the front desk, his attitude is very bad. 2. The hotel swimming pool is very small, and there are naked people in the steam room from time to time. I respect the freedom of the body, but I remind you to bypass it if you mind. 3. The hotel is not cleaned in time and is unhygienic. Several times when I returned to the room in the afternoon, it was not cleaned, and the dirty bathrobes on the floor were hung back for guests to continue using. 4. The information shows that it was renovated in 2023, but there is no trace of decoration. The facilities and style are old, the refrigerator in the room is broken, and the lights are also damaged. Overall, it can be used as a place to rest assured for a few days on a business trip. If you want to get other value for money, it is recommended to change the place.

Very convenient location, just 3 mins walk to Main Station. Signed up for member for free and received free city transportation travel card (S-Bahn, U-Bahn, Tram, Bus, VBB). Breakfast at ground floor dining hall with variety of food. We enjoy the button mushroom stew with herbs, croissant is very good as well. Reception are friendly and helpful. No teabag, coffee and kettle in the room. Ground floor have bar, can ask for hot water from there. Room is clean and soundproof is super great even just right beside Main Station.

I recommend the H2 Hotel if you appreciate modern design, sustainability, and a convenient location in Munich. It's a great option for a comfortable and eco-friendly stay! 我推薦H2 Hotel，特別是如果你喜歡現代設計和對環保有興趣的話，這裡會是一個舒適又環保的住宿選擇！😃

Every aspect is very good, especially the toilet is very clean and tidy. There is no water accumulation when the shower is turned on to the maximum. The light in front of the mirror is very suitable for makeup. The daily cleaning is also very clean. The transportation is also very convenient. There is a tram station a few steps away, and a large transportation hub can be reached in two stops. It is very convenient to go anywhere.

The parking street staff at the hotel entrance said that there was a line on one side and he was confident that it was fine, but he was not sure about the other side, so friends who need to park can pay attention. We were assigned to the end room, a knife handle room with a long corridor, the layout is warm and there is a small balcony, but I just don't like this type of room... There is a smell of food when you open the door, so you open the windows for ventilation at night. Other hygiene conditions are good. The staff are all young and look very chill

Nice hotel with high price performance ratio. The location is a little embracing that not so close to main landmarks in city centre, aber the public traffic around is convenient (bus142 and U-Bahn5/8). The staffs are friendly with good services, i have spent two days with my friend here comfortably. Do recommend it to everyone.

The hotel is a bit far from the train station, the furniture is somewhat old, the reception staff are very nice, but the cleaning staff are a bit careless. There was hair on the bathroom wall, and my breakfast trash from the second day of my stay was not taken out.