Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 6, 2026|Deluxe King Room
Christooh
The Ritz-Carlton, Berlin
⭐ 9/10
💰 Value for money: 10/10
A refined luxury hotel in an exceptional Potsdamer Platz location. The rooms are generously sized at approximately 40 sqm, perfectly proportioned, with an interior executed to near perfection. The atmosphere is calm and composed, and the service is polished, discreet, and highly professional.
Luxury hospitality is ultimately remembered less by rules than by judgment and generosity. When pricing or policies feel disproportionate, the moment lingers longer than the gesture itself—and guests inevitably carry that memory forward. A more flexible approach would have elevated an otherwise outstanding experience.
An exceptional hotel overall, offering remarkable value within its category.
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Price per night from:DKK 2,439
Posted on Sep 27, 2025
LeeGilbert
Five star disappointment. They put us in a room in a back building then blocked our access to our room all week due to various events they had on the first floor. To get to our room we had to go up one set of stairs, walk an entire hallway, then take two more slow elevators. Very inconvenient and not a 5 star experience. I left a message of complaint with the manager and got no response. Very disappointed with this hotel experience.
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Price per night from:DKK 2,745
Posted on Aug 23, 2026|Deluxe Room, 2 Double Beds
Guest UserThis was a good hotel for our trip to Berlin. Its very close to the Potsdamer Platz station which has multiple connections via train and subway. Its one stop earlier than the Berlin Hbf on the train station from the airport. There are some good restaurants nearby including two Indian and Vapiano, an Italian chain - this branch has pizzas. We got a two double bed room. The room was clean, and the facilities felt new. Bed was slightly harder than I prefer, but acceptablle. Pillows had no smell. There was an ice machine on the 4th and 6th floors. Gym was acceptable -- its in the basement and is reached by a separate elevator.
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Price per night from:DKK 1,343
Posted on Dec 2, 2025
Doreen Teuchert
This was a fantastic hotel in a perfect central location. The staff throughout the entire property were attentive, professional, and genuinely dedicated to providing excellent service. The room was incredibly spacious and truly luxurious — I absolutely loved it.
Breakfast was high-quality with a great selection, and once again the service was outstanding. I could not have expected more from my stay. Highly recommended!
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Price per night from:DKK 2,182
Posted on Jul 6, 2026
Fachrin Aulia NasutionWe chose this hotel to escape the summer heat with our baby, expecting the level of service and professionalism that comes with the JW Marriott brand. Unfortunately, our experience was disappointing from the moment we arrived.
We checked in at around 4 PM and were greeted by a very long queue with only one receptionist serving guests. The wait exceeded an hour, and even after reaching the front desk, the check-in process itself took an unusually long time.
The biggest issue came when we were informed that the room we had booked was still occupied because another guest, described as a premium member, had not yet checked out. Regardless of the reason, we had paid for that room and expected it to be available at the guaranteed check-in time. Guests should not have to deal with operational issues that are entirely within the hotel’s control.
As a temporary solution, we were placed in another room while waiting for our booked room to become available. We ultimately had to wait around five hours before we could finally move into the room we had reserved. This was especially inconvenient while traveling with a baby and disrupted the first day of our stay.
The hotel did offer a late check-out as compensation, but that did little to offset the inconvenience, wasted time, and frustration caused by the situation. The issue should never have happened in the first place, and the recovery fell short of what I would expect from a luxury hotel.
Overall, this experience was far below the standards I associate with JW Marriott. I hope the hotel improves both its check-in operations and the way it handles situations where booked rooms are not available as promised.
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Price per night from:DKK 1,195
Posted on Feb 7, 2026
人上人
This stay was fantastic and exceeded my expectations! The room was spotless and very comfortable, with a great layout and an amazingly cozy bed—l felt relaxed the moment I walked in.
The staff were warm and professional, and everything from check-in to check-out was smooth and hassle-free. The property is quiet, well-maintained, and feels very welcoming throughout. I'd definitely stay here again and would happily recommend it to friends.
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Price per night from:DKK 732
Posted on Jun 24, 2026
Anonymous UserLet's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent.
Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt.
For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.
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Price per night from:DKK 912
Posted on Jul 20, 2026|Collection Room Atrium View
Guest User
Booked this for my son's 18th birthday trip. We booked two hotels of similar quality in Berlin for the kids so they could have a change of scenery during their stay. When I made the reservation, I mentioned it was their first independent birthday trip. The first hotel gave them complimentary drink and dessert vouchers, but this one didn't offer anything. My son said the hotel was nice and lively, with decent, standard facilities. They even ran into a singer who was performing in Berlin during their stay! On the downside, the swimming pool was very small and didn't really match the hotel's overall standard.
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Price per night from:DKK 933
Posted on Aug 31, 2025
Guest User
Wir waren für eine Nacht im centrovital Hotel Berlin. Das Personal ist sehr freundlich und hilfsbereit. Das Frühstück ist üppig und gibt auch viele vegetarische Optionen. Der Spa Bereich bietet außer den Pools auch 5 Saunen (letzte befindet sichauf der Dachterrasse), ein Dampfbad, eine Eishöhle und ein Tauchbecken zum abkühlen. Leider ist es gemischt. Sogar der Ruheraum. Massagen sollte man im Voraus buchen, da über das Wochenende meist alle Termine bereits vergeben sind. Hotelgäste können den Spa und Fitness Bereich kostenfrei nutzen, sonst gibt es auch die Möglichkeit stundenweise Eintritt zu buchen oder auch eine Tageskarte zu kaufen.
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Price per night from:DKK 380
Posted on Jul 22, 2024|Deluxe High Floor
Guest UserVery comfortable and clean in quiet area. Very good bed and good air cond. good service from front desk. Bus 200 convenient to go to the center. The only thing is that I booked the upper storey rooms via Trip.com but the property received the booking order from thrid party Hotels .com for a standard room in lower levels (at a lower price) so obviiously trip.com is taking inventories from ********** and get its margin by booking lower room cathegory. It was probably a connection problems between trip.com and ********** systems. Everything was solved on the next day.
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Price per night from:DKK 612