5-Star Hotels in Berlin

The hotel facilities are good, but I'm quite dissatisfied with one thing. Our flight landed at 10:55 PM, so we expected to check in past midnight. Fearing the hotel wouldn't hold our rooms (I'd heard stories of German hotels not holding rooms past midnight), I specifically made an international call from Shanghai to the front desk. I explained the situation and asked them to hold our rooms. They confirmed they understood and said someone would be there to check us in after midnight. Still feeling uneasy, I contacted Ctrip customer service and asked them to follow up with the hotel. Ctrip later confirmed they had arranged a pre-check-in for us. I thought we had double assurance. However, when we arrived after midnight, the front desk told us they only had one room available, even though I had booked two rooms for two nights. They suggested we stay at a nearby hotel for the first night and then move here on the second day. I had already looked at that hotel, and the environment was significantly worse. Plus, as a family of three staying for two nights, I didn't want the hassle of checking out and checking back in the next day. I firmly refused. There were other Asian guests checking in after us, so it was impossible that there were no rooms at all. Eventually, they gave us a room at the very end of the hallway. German hotel service can be so unreliable! I'm angry.

This was a good hotel for our trip to Berlin. Its very close to the Potsdamer Platz station which has multiple connections via train and subway. Its one stop earlier than the Berlin Hbf on the train station from the airport. There are some good restaurants nearby including two Indian and Vapiano, an Italian chain - this branch has pizzas. We got a two double bed room. The room was clean, and the facilities felt new. Bed was slightly harder than I prefer, but acceptablle. Pillows had no smell. There was an ice machine on the 4th and 6th floors. Gym was acceptable -- its in the basement and is reached by a separate elevator.

What a great hotel! Staying in the first 2 months after opening has always been a risky endeavor in our travels, but the Hotel Luc has knocked it out of the park. Incredible service, beautiful artwork, delicious food - everything was perfectly executed to give us a great 3-night stay. The room was very comfortable, especially the bed. I also had a great view of the neighboring square. The attached restaurant was great for both breakfast and dinner with fresh local food and great service. A champagne check-in always sets the right tone, and from there, every interaction with every staff member was fun, engaging, and helpful. They went above and beyond to the point where you start to feel a bit guilty as if you don’t deserve to be spoiled this way. But hey, who can complain about feeling like a Queen or a King for a few days! Would definitely stay here again!

We chose this hotel to escape the summer heat with our baby, expecting the level of service and professionalism that comes with the JW Marriott brand. Unfortunately, our experience was disappointing from the moment we arrived. We checked in at around 4 PM and were greeted by a very long queue with only one receptionist serving guests. The wait exceeded an hour, and even after reaching the front desk, the check-in process itself took an unusually long time. The biggest issue came when we were informed that the room we had booked was still occupied because another guest, described as a premium member, had not yet checked out. Regardless of the reason, we had paid for that room and expected it to be available at the guaranteed check-in time. Guests should not have to deal with operational issues that are entirely within the hotel’s control. As a temporary solution, we were placed in another room while waiting for our booked room to become available. We ultimately had to wait around five hours before we could finally move into the room we had reserved. This was especially inconvenient while traveling with a baby and disrupted the first day of our stay. The hotel did offer a late check-out as compensation, but that did little to offset the inconvenience, wasted time, and frustration caused by the situation. The issue should never have happened in the first place, and the recovery fell short of what I would expect from a luxury hotel. Overall, this experience was far below the standards I associate with JW Marriott. I hope the hotel improves both its check-in operations and the way it handles situations where booked rooms are not available as promised.

The building was originally a telecommunications facility that has been renovated to house a museum, offices, restaurants, and more. This hotel is one of them. It’s highly designed and recommended for people with a refined sense of taste. Throughout the entire space, there is no sign of careless design. You can also feel a sense of professionalism from the staff, as if they take pride in working here. The breakfast is also excellent—on par with that of a quality restaurant. The rates are high, but the level of quality justifies the price.

Booked this for my son's 18th birthday trip. We booked two hotels of similar quality in Berlin for the kids so they could have a change of scenery during their stay. When I made the reservation, I mentioned it was their first independent birthday trip. The first hotel gave them complimentary drink and dessert vouchers, but this one didn't offer anything. My son said the hotel was nice and lively, with decent, standard facilities. They even ran into a singer who was performing in Berlin during their stay! On the downside, the swimming pool was very small and didn't really match the hotel's overall standard.

Let's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent. Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt. For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.

The hotel's decor and facilities feel a bit dated, giving it the vibe of an old local establishment. The room was very spacious, more than enough for two people, and the bathroom was also large, though the sink was quite high – perhaps for taller Europeans. There's complimentary water in the room, but it's only replenished when the room is serviced. You need to hang the 'Please Clean' sign on the door if you want housekeeping. We stayed for 4 nights and our room was only cleaned twice, providing only two bottles of water, as we didn't realize we had to hang the sign for cleaning. The hotel has convenient parking for 30 Euros/day. The front desk service was excellent, very warm and attentive, and communication in English was easy. The hotel's location is superb, with an Asian supermarket, Chinese restaurants, local eateries, and Italian restaurants nearby, along with many shopping malls and a 24-hour McDonald's. There was also a Christmas market. It's not far from attractions; a 9.5 km walk will get you to the TV Tower, Museum Island, etc. Driving is also an option, but parking near the attractions is difficult. Overall, I'm very satisfied!

Good! Must be praised! With family members, four people, booked a two-bedroom, one-room family room, only taxed 700 yuan, went to Germany for four days! This hotel in Berlin is the best! The traffic is so convenient, the environment is good ~ the key is that the price is so good! Push!

After really looking forward to staying at this place, I was a bit disappointed. It is clear they lack in maintenance staff and also some housekeeping. Though the facade of the hotel looks beautiful and staff is really friendly, the rooms just gave me 'the ick'. After checking in and being sent to a one person room (I booked a double room), so it was a messy start. They apologised and offered to bump me up a category, which was really nice! When I came in the new room, I noticed some questionable spots in the carpeting. Like the kind where you do not want to guess what it may be. As it was 2 am by that time, I went to sleep and showed pictures of the room the next day. I was offered to change the room. I did later that night after being out with my friends. When I woke up the next morning, I wanted to take a shower. The showerhead was filthy however. That led me to do another check of the room, finding similar issues as before. I called staff to have the shower issue fixed, which they did. It was actually exchanged for a new one. At checkout the next day when asked about my stay, I said I wasn't impressed. Then I got told I should have told them so I could have changed rooms... I was too exasperated to explain that switching rooms 2 times for a three night stay was already annoying enough. I was also told to come back in a year as 'maybe I will be lucky and get a refurbished room then'. Which was a weird joke to make. Other than that, great hotel, they have amenities and all you could want and the staff was really friendly!