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Ibis Berlin Neukoelln
3.8/530 Reviews

Ibis Berlin Neukoelln

Berlin|1.5km from Sonnenallee Railway Station
I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is

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Top rated hotels in Berlin

Searching for hotels near Sonnenallee Railway Station? Compare room rates and reviews to find your ideal stay.
Estrel Berlin
4.1/544 Reviews
The Estrel Berlin is an impressive hotel. The rooms are spacious and comfortable. The service is professional and premature. The breakfast buffet offers a large selection of delicious foods. The hotel is located in the heart of Berlin, near public transport and attractions. All in all is a recommended hotel for a pleasant stay in Berlin.
Amaya Motel
3.9/55 Reviews
Basic but clean hotel in a good location in  neukölln. It’s more like a hostel than a hotel, there is never anybody at the reception. So better have a cell phone ready to contact anyone if you need assistance.  when I arrived in the evening (you can check in until 10 pm) nobody was at the reception to open the door and I didn’t have a cell phone.
Motel Plus Berlin
3.8/583 Reviews
A budget hotel, to be sure! For that you pay by having no chair in the room, only a vinyl hassock which you’ll need to double as a bedside table; very few electrical outlets, and none by the bed; no full-length mirror (I’m a performer and need one); no counter space by the sink; only ONE HOOK for your towel or to hang your toiletries kit (choose one or the other — not both!); only one pillow; hard mattress; tiny hot & stuffy room. And to add insult to injury, no free coffee or tea (it’s EUR 2.50); breakfast costs EUR 9.50 and offers very few vegan options, not even plant-based milk for your coffee. The woman behind the desk was condescending when I simply inquired about the cost of breakfast and vegan options. I will say the hotel was clean, and walking distance to a lot of cheap restaurants/street food. Will never choose to stay here again, however!
Ibis Berlin Neukoelln
3.8/530 Reviews
I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is
Centro Park Hotel Berlin-Neukölln
3.6/530 Reviews
Arrival in the night, very fast check-in. Rooms 428, 4th floor. When asked about Wi-Fi Information from the receptionist that Wi-Fi in the upper floor is very poor and actually only in the lobby. This was actually the case, quality of Wi-Fi was very shaky, very slow and always break (Centro Hotel Group: Welcome in the 21st century!!). This is please improve with a few wlan amplifiers should be possible. In the refrigerator in the room a yoghurt had still been found by the predecessor, should simply notice the housekeeping at control. In the bathroom no tooth cleaning glass, no plastic or glass, simply nothing to clean the tooth, this may not be, just not, sorry. Unfortunately no safe in the room. Bet comfortable, location of the room quiet, had been sleeping well, wake call also sounded well. Totally a NAJA, with significant improvement potential upwards. With friendly greetings Daniel Hanke.
Erlanger Hof
3.9/515 Reviews
The review for this hotel needed updating for 2022. The street and front of the hotel can be a little deceiving but do not judge a book by it’s cover. The welcome I received from the receptionist was extremely friendly and efficient. The receptionist guided me to the lift which is in the courtyard. My double room was spacious and clean. Comfortable bed. The kettle was definitely a plus. I did not have the breakfast so I cannot add comments. When I checked out I told the receptionist I would hopefully return and he replied “Awesome”! I would definitely recommend this hotel. Would recommend nearby: (1) The Muted Horn craft ale bar. (2) Chuckleheads Comedy Show (in English) on Thursday nights at Deriva Bar. Need to book free tickets on line.

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Local Travel Info

Highest Price£1,062
Lowest Price£30
Number of Reviews22,814
Number of Hotels3,578
Average Price (Weekdays)£166
Average Price (Weekends)£183

Sonnenallee Railway Station Hotel Guide

Planning a trip to Berlin? Looking for hotels in Berlin? Trip.com is a great place to start. Located in Germany, Berlin is a well-known and vibrant city. Berlin is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, All airports in Berlin (designated for new Berlin Brandenburg Airport) is the preferred choice when visiting Berlin. If you don't want to take a flight, coming to Berlin by train is a good choice as well.

Trip.com offers discounts of up to 20% on 821 boutique hotels in Berlin. Berlin has many well-known chain hotels which are suitable for both business trips and vacations. Ramada is the top choice of many travelers in Berlin. If the comfort level of your trip is important, there are many choices in Berlin, such as hotels under the Ramada brand. Waldorf Astoria Berlin is one of the most popular hotels in Berlin. If you're still unsure, Trip.com recommends Swissôtel Berlin Kurfürstendamm.

In the city center of Berlin, you'll have easy access to Crown Prince's Palace, Berlin Cathedral, Museum Island. You can choose attractions in Berlin that are perfect for a weekend getaway, such as Schloss Kopennick, Kaulsdorfer Seen, Invalidenfriedhof. You can also visit top-rated attractions like Mercedes-Benz Arena Berlin, International Congress Center ICC Berlin. Upon departure, you can head to popular commercial areas like Kurfürstendamm, Alexanderplatz, Kaufhaus des Westens to buy souvenirs or travel accessories.

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