To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities9.1
Service8.9
Cleanliness9.4
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All reviews(51)
Positive reviews(50)
Reviews with photos/video(28)
Relaxing hot springs(22)
Friendly host(17)
Awesome stay(16)
Classy environment(7)
Loved the view(7)
Awesome rooms(6)
Tasty dinner(6)
Negative reviews(1)
Kum Tho
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 24, 2025
Great experience
Food was great. And service staff amazing
I had to leave early due to an emergency at home and the staff were helpful in making accommodation
Guest User
Stayed in Jan 2025
Couple
3 review
10/10
Outstanding
Posted on Feb 27, 2025
Definitely a pleasant stay! Breakfast and dinner was great too! Staff were friendly and helpful too! It is also near one of the scenic spot - Shirahige Waterfall about 4min walking distance which definitely worth visiting.
6/7
Ceci Cho
Stayed in Dec 2023
Travelling with friends
3 review
9.5/10
Amazing
Posted on Jan 23, 2024
One of the best onsen I must say. It’s very very near Shirahige Falls about 5 minutes walk in thick snow. But there aren’t any convenient shops or restaurants within reach. I guess you’ll need to drive. Limited public bus to reach the resort and it costs 660 yen. If you missed then you’ll need to get a taxi which cost about 8000 yen. We took the day trip around Biei which cost about 5500 per person to 8 locations around Biei and the last location you guess it right, it’s Shirahige fall. The tour bus driver very kind to drop us at the onsen resort
They served the best saisaki and breakfast. Be sure to get your stomach empty before you reach the premise for the dinner.
6/11
CalvinHLChan
Stayed in Apr 2025
Family
29 review
8.0/10
Very Good
Posted on May 31, 2025
Great small scale onset hotel
Poon Luca
Stayed in Feb 2024
Family
6 review
7.5/10
Posted on Jun 16, 2024
The hotel staff are polite, the food is excellent, and the environment is good . It would be best if you can stay for a few days.
Guest User
Stayed in Jul 2023
Couple
2 review
10/10
Outstanding
Posted on Aug 28, 2023
This stay has been the most amazing experience. The rooms with private Onsen bath were spacious and very tastefully decorated. And the dinner was the best we had in Japan so far, Michelin star quality. Expensive but absolutely worth it!
LookForTheGood
Stayed in Aug 2023
Couple
12 review
9.5/10
Amazing
Posted on Sep 18, 2023
A private in room onsen hotel in the woods with excellent service and great food !
Guest User
Stayed in Dec 2023
Family
1 review
10/10
Outstanding
Posted on Feb 1, 2024
Beautiful place to stay :)
Loved most of features!! As this ryokan is located near to sirogane falls(3mins walk) and blue pond(4mins drive), you have to make the most out of it!
Please visit Blue pond in night time, you will see the best night lighting show !!
Guest User
Stayed in Jul 2023
Family
2 review
10/10
Outstanding
Posted on Aug 27, 2023
The hotel is in a great location within walking distance to Otaru attractions. The rooms are clean and pretty spacious. Staff are very friendly and helpful with our queries regarding parking and the eateries around the hotel. Strongly recommended.
Anonymous User
Stayed in Dec 2023
Family
2 review
9.0/10
Great
Posted on Jan 16, 2024
Nice staff, good view, hot spring good.
cqj525
Stayed in Mar 2025
Family
13 review
10/10
Outstanding
Posted on May 18, 2025
There is no elevator. It is purely manpower-based. I was a little embarrassed by the heavy luggage. The boss is doing business with great care. The environment is very good. There are many people who spend the weekend. It was packed on our day. It's a pity that we left in a hurry. I still want to go again next time I have the chance. This hot spring is a good hot spring
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Guest User
Stayed in Feb 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 11, 2025
It's really beautiful. I will go again. Ctrip doesn't know how to take pictures. Can you please change my pictures on Ctrip's homepage? The whole store is well maintained. It doesn't look old and dirty like the one on Ctrip. It's inconvenient if you don't drive by yourself, but I will come again.
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Guest User
Stayed in Feb 2025
Couple
17 review
9.5/10
Amazing
Posted on Mar 15, 2025
The environment is quiet, there are not many rooms, and I didn't meet other guests when I went to the big bath at night. The dinner and breakfast portions are sufficient and are authentic hot spring hotel meals.
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성히406
Twin Room With Bath
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 5, 2025
It was really good. As soon as I arrived, they helped me with my luggage and I felt very well treated. The public bath and the water were really good and I was satisfied. I was worried because I heard that some people don't like kaiseki, but it was really good!! The breakfast was also great and the price-to-performance ratio was really good, so I want to go again!!
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6/7
stefanimumu
Stayed in Jan 2025
Couple
11 review
10/10
Outstanding
Posted on Mar 10, 2025
Recommended on Xiaohongshu. The hotel is by the Akan River. The scenery is superb. If you are lucky, there will be deer. There is a group of ducks in the river that come out for a stroll every morning. You can stare blankly in front of the window for an afternoon🤤. The open-air hot spring is not very big, but it is right by the river. If it snows, the outdoor water temperature will be a little low. You can observe the deer up close🤤. The food is average, but it is filling. If you stay for two nights, you will have better food on the second night. If you go there by chance, you will be arranged to have a side-by-side view. It is beautiful to enjoy the beautiful scenery while eating. It is also interesting to hike in the small woods by Lake Akan.