Fairfield Inn & Suites Tulsa South Medical District

We booked this hotel because we wanted to be sure of a nice place to stay but when we got there our room had a large fan trying to dry out the carpet and the only other room available required us to use a crappy sofa bed which isn't much better than the floor. I realize problems happen and a room might not be available but how about some advanced notice or at least offer a discount for having to sleep on a cheap, uncomfortable sofa bed. Why should anybody have to pay full price for a sofa bed? I liked to see upper management sleep on a sofa bed and see how happy they are for paying full price! That should be standard operating procedure! Plus the fitness room was closed for a long term issue and all they offered was a commercial gym a 10 minute drive away that already offered a free trial so it didn't cost Marriott nothing! Management doesn't care about the customer and is flat out sheap and penny pinching!

The room we booked they didn't have. So we got a king with a pull out couch that didnt fit two kids we had to scrounge for bedding to make a pallet. Front desk was to worried about there phone than helping.

Super small pool, no hot tub. Pictures are misleading. Doors didn't work to access pool. Had to enter the pool from the outside. It was 6 degrees outside. Pool had no lights, so it had to close at dusk. Rooms were clean but had no refrigerator. Shower got lukewarm at best. Good breakfast.

there was blood on the pull out sofa bed everything else seemed clean thou

Receptionist Ms Wilson Was outstanding customer service goes above and beyond her duties.

Loved how safe we felt and that my family enjoyed the room as much as I did.

The HVAC was non operable in the room. Extremely frustrating when checking in late in the evening and being too tired to switch rooms.

Beautiful room for a good price, breakfast included. Nothing really around the area for eating, etc.

Crushed doritos on floor under air conditioner, bed had massive hole on one side, pantry at front desk was very cleaned out, gum was closed had to go off site to use a gym, one elevator was down, and to top it off we found dried blood under the sink in the bathroom on the wall. Once we found the dried blood we decided to leave. The hote said they would refund us but once we left the site they were rude and uncooperative. Definitely would not recommend this Fairfield which is a bummer because we stay at many!