Hampton by Hilton Hotels in Boston

I love the hospitality of this hotel. The reservations come with breakfast and the food taste so good. I also like how clean the rooms are. They give toothpaste, a toothbrush, and water for free. I will stay at this hotel when next I visit Boston. I also like how they have coffee all day for free. A nice indoor pool and an overall great experience.

At midnight we were forced to leave our hotel 20 min away due to a situation beyond our control. The front desk at our original hotel called the Hampton Inn & Suites Boston Crosstown Center and used his personal credit card to confirm two rooms for us at $455 EACH. On our drive to the Hampton Inn & Suites Boston Crosstown Center I received two separate text messages to links confirming our two rooms. We arrived at this hotel at 1:00 a.m. The front desk clerk said they had no vacancies. I showed him the text messages I received and opened the links with the room confirmations. He said he had no record of these reservations. I told him the clerk at our original hotel spoke to him on phone less than 30 min ago and I was there, I heard the conversation. He denied having spoken to anyone. I called the clerk at the original hotel, he again confirmed he’d spoken to this person and given him a credit card to hold two rooms. The clerk at Hampton Inn & Suites Boston Crosstown Center just kept repeating “we’re full, we’ve been full for 3 days.” I told him we are Hilton Honors members and asked for his assistance in finding another hotel nearby. He said there weren’t any. Every hotel in Boston is booked due to several conferences. It was now 2:00 a.m., we were exhausted and left without anywhere to go and this person could not care less. This hotel is located in a scetchy neighborhood. Several police cars parked outside. We left, walked into the parking garage in this very unsafe area of Boston at 2:00 am and drove around for 50 min looking for another hotel. This next day I received an email from the reservation center stating our reservations for the two rooms were cancelled per the front desk clerk. Thanks for nothing Hampton Inn & Suites Boston Crosstown Center.