Savoy Park Hotel

Great breakfast nice to have a late bar service. Room warm and comfortable. Good value nice character hotel.

When we arrived to the room it was not as we booked (outdated room). The heating system was not working while outside temperature was 5 degrees. The receptionist brought as an option a small electrical heater, but it was not a proper solution, and was very dusty (it smelled strongly dust burnt). He also said that we were going to receive a compensation for all the hassle that we encountered; but on the checkout we were told that we were not going to receive any compensation. As we were not provided with the amenities that we booked and payed, there must be some form of compensation for this unpleasant experience.

Staff very friendly and helpful. Hotel had a homely feel. Excellent food and good selection on the dinner menus

A very nice friendly hotel. I think it may be changing ownership soon. Food and beer was very good - what more do you need. My only criticism is the lack of 13A sockets in the bedroom - nothing where the kettle and makings kept and a multi-way extension sat on top of the desk.

Third time in this hotel place is so cosy staff very friendly and the food is amazing hats off to the chef

Satisfactory room, but no fridge or shower, food service, staff and host very welcoming, which made up for some of the obvious shortfalls in the condition of the property.

On the upside, which is why I have given them a 2, the staff were friendly. That's it! Now, the biggest issue I had with this hotel were the mattresses. They are so used that they are now thin, hard, uneven and sore to sleep on. I stayed in room 1 for the first night, got hardly any sleep (also lots of cobwebs). I asked to be moved to a different room. Interesting that the receptionist showed no surprise. I was then put in room 7. The mattress was the same disgraceful state, only with a thin topper, which didn't really do much good. If you search for the lowest scoring comments, you will see lots of them mention the atrocious mattresses. I asked other guests at breakfast, and they too were extremely disappointed with the mattresses and so did not get the sleep they needed. I had dinner (once was enough) - fish and chips. On the menu it said 'handmade chips' - they weren't - they were oven chips, undercooked. The peas were microwaved to the point they were shrinking and wilting. The fish batter looked like something out of the film Alien. This was anything but restaurant quality - absolutely appalling. With regards breakfast, the food was satisfactory, nothing special, but with few guests and two staff serving, it still took over 20 minutes just to get my cereal. And I had to remind them. Ridiculous. I left the hotel a day early, I couldn't stand sleeping on that mattress anymore. How this hotel gets a 'wonderful' is beyond me. Do not recommend a stay at this hotel!

This hotel is in the perfect location for a stay in Ayr. You are close enough to the town centre that you can walk in easily but far enough out that you’re not bothered with noise. The staff are excellent, the food is great and you can park right outside.

We really enjoyed our stay. The staff were excellent, friendly and very attentive. The food was 1st class with very large portions. Would definitely recommend a visit.