Featured facilities: Parking, Laundry Service (On-Site)
Very Good
127 reviews
8.9/10
1 night
From €78
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9.5/10
Amazing
Ddreamstone****This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
II Love TravellingsWe stayed 3 nights in a family room for 4. The room is spacious enough to put all our 5 luggages. The bed is comfy and there is a mini bar which offer free drinks. The location is ideal and walking distance about 10mins to the main train station. The buffet breakfast spread is also good.
GGuest UserThe hotel offers a convenient location near the train station, and the room was clean, comfortable, and well-maintained. From a facilities standpoint, everything met expectations.
However, the service provided during the night shift was disappointing. Shortly after midnight, I contacted the front desk for assistance with locating an Apple Store or confirming the train route to the airport, as my phone screen had just been damaged. The staff member on duty displayed impatience and a clear unwillingness to communicate. He repeatedly told me not to worry in front of him and to “figure it out myself,” which was both unhelpful and unprofessional. His information was also inconsistent—first claiming the Apple Store near the train station could repair phones, then insisting there was no Apple Store in the area.
When I approached the reception directly for further assistance, he again refused to help. By contrast, the morning receptionist was courteous, patient, and provided clear guidance, including the fact that a train transfer was required to reach the airport—details the night staff had not mentioned.
It is unfortunate that one staff member’s attitude overshadowed an otherwise positive experience. With more consistent and professional service across all shifts, this hotel would be an excellent choice for travelers.
LLa_MimiThe hotel is very nice and the rooms are well equipped. Everything is there, also slippers and L'occitane products. The view of the city - if you have a good room - is wonderful. Ah, and the room is very clean !
On the negative side, the bed was uneven, maybe because it was used too much, so sleeping was a bit uncomfortable. Then, the rooms are not so spacious.
For one or two nights, I fully recommend coming here.
I will rather go to a more modern hotel next time because of the uneven mattress.
AAkhorCheck in was pretty fast and easy. The rooms are pretty decent with size, but only allow 2 adults and 1 child on the double bed. Paying for an additional bed for adult costs CHF 80, which is reasonable. However, since I have 2 young kids, I also have to pay for the additional bed. Though not a big deal, but hope hotel can revise the occupancy policy to offer family with 2 young child to stay in without additional costs,
Location wise, it’s fantastic. Next to a university.
GGuest UserIt's a prison converted hotel, more like a hostel. Location is great, 10 minute's walk from train station. The room is very small, although our room has the toilet. Two suitcases cannot left open at same time.The luggage storage room near the entrance is unlocked, and not kept attended, and my suitcase belt was stolen in a few hours.
CCHENGYINGThe room is clean, the style is quite medieval, and the furniture and equipment are very tasteful
The service staff are very polite and enthusiastic. Check-in time coincides with summer changes, and the hotel also provides thoughtful reminders~
AAnonymous UserAfter booking the room, you can enter through the adjacent cafe. You check in yourself using the machine at the entrance, and then activate your room key card (pick it up from the small blue box nearby). The room is on the top floor. It's small but very clean and tidy. There's a large bed, suitable for two people. The bathroom is quite small, only fitting one person at a time. Downstairs, there's a cafe where you can have breakfast. It's suitable for tourists.
PPPehtI have went there for one day , in the room there are 2 bed no sockets but have 2 usb chargers. Share bathroom and toilet ( there are a lot of them) . Facilities are play areas, study areas…
JJazz998The location of the hotel is very good, very close to Lucerne train station. The interior environment is clean, bright and tidy, and there are many guests, which proves that the hotel has a good reputation. As a tourist, I am generally satisfied with my stay! 
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