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9.4/10
Amazing
PPYSsssThe hostel was the best capsule hotel I have ever been. The vibe was amazing (welcoming but also allowing privacy and quiet time); they provide still, cold, sparkling, and hot water options; they have a communal fridge, their design was beautiful and effortful, their space was clean, and the music playlist was cool!! The check-in email came immediately after I booked the hotel with clear instruction on check in (I later realised that not all capsule hotels had such high efficiency). I would highly recommend this hostel to anyone looking for affordable accommodation in Lucern!
LldanxiFacilities: Beyond expectations. Each room is named after a place in Switzerland, and the decor varies accordingly. The room was spacious with many windows, offering views of the train station, the bustling market, and snow-capped mountains in the distance. The corner space was very cozy, and the toilet and bathroom were large.
Cleanliness: Very clean, with no overlooked spots. There was also a beautiful orchid in the room.
Service: The front desk staff were exceptionally gentle and friendly. They proactively and thoughtfully explained how to access water and where to drink it. The mini-bar was free, and upon check-in, we were even given extra bottled mineral water in glass bottles.
Environment: The location is incredibly convenient. It's just a few minutes' walk to the train station, so no worries about carrying heavy luggage. All major city attractions are within walking distance, and the surrounding neighborhood is very pleasant.
AAnonymous UserThe room was spacious and well-equipped with all the basic necessities, making it a good choice for business accommodation. However, our booking included dinner, but the front desk couldn't find it... Luckily, I asked what time dinner was during check-in, otherwise, it would have been a wasted trip for dinner.
CChia lih ChingThe hotel located face the park but turn right after the street where see McDonald then will see a “Bar” restaurant . Not far from subway and consider convenient
Room was clean and reception was helpful, just that there is no lock inside the room where room cleaning lady came in after 2 knocks.
GGuest UserThe hotel felt very secure, and they offered free luggage storage. The front desk staff were incredibly helpful, giving directions and even assisting with our itinerary. When we checked in, they provided a map and a QR code for local public transport, which was super convenient for taking the bus. The location is excellent – it's about a 10-minute walk to the bridge shown in the pictures, and also very close to the ferry terminal and train station.
SSkyshanghaiReally was pleasantly surprised by how good this hotel was. Comfortable clean rooms, clean towels, comfortable beds and duvets, super friendly front desk, and really great location. A special mention of the quality breakfast spread which I look forward every morning. Strongly recommended.
BBingbingle、Big shoutout to Kilian! We checked in late at night, and luckily, we met Kilian, who was so warm, gentlemanly, and kind. He spoke a bit slower, probably to make sure we understood everything, and he was patient and smiling throughout our entire interaction. His attitude was excellent! He even greeted us proactively whenever we saw him.
The hotel itself is decent; the rooms are quite spacious, which is nice. However, the facilities are a bit old; the floor in our room creaked when we walked on it.
The breakfast selection wasn't extensive, not much to choose from, and the taste was pretty average.
GGuest UserWe had a great stay!
The location is excellent, and the room was spacious.
The service was incredibly prompt and efficient. When we reported that the main room heating wasn't working, the staff immediately provided us with a portable heater, which made the room warm and comfortable.
Great service!
JJiyufeifeiThree stops from the train station, or a 20-minute walk. Breakfast is a self-service buffet with a good variety of options and tasty food. The downside is that the facilities are a bit old, possibly due to the location. The bathtub is quite vintage, and the light switches also have an old-fashioned feel, as do the bedside lamps. The bed is a bit old too, and the room has poor soundproofing. There was a tour group in the middle of the night, and one of the older women's voices was deafening. Given the economical price, sometimes you can accept these things when considering the value.
GGuest UserHotel was in a great location, room was clean and very nice, bed was comfortable, and view was nice. Our bathroom was across the hall from our bedroom-- which though a little strange --didn't cause us any issues as it was private and clean (and huge). The only critique I have would be about the self check-in. I understand the goals of having a streamlined check-in process, but we didn't recieve the email with instructions, and had no answer to an email of inquiry. It took me phoning the hotel's administration to get an answer, in which the woman was very helpful, but did take away some of our time in Lucerne. If there was a more straightforward process that did not involve using the machine at the front door, as well as having clearer instructions on checking out, the stay would have been perfect.
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