Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 25, 2024
NetotrevinoWoah! This is one of the best ryokans we’ve been to. The staff was super attentive and could speak some English, the rooms were amazing (see the photos!). The onsen in the room was fantastic so there was no need for us to go to the public or private onsen downstairs.
The hotel is located 3 minutes away from the bus station and conveniently situated near everything. We’ve stayed at other ryokans but this one was top notch! We strongly recommend to stay at this place and will try to come back again with friends and family. Oh! The food was wow, too! We had breakfasts and dinners included and the sukiyaki dinner offered Yamagata A5 meat which was to die for. Breakfast was also great!
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Price per night from:AED 538
Posted on Feb 16, 2024
Zoe
Absolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
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Price per night from:AED 640
Posted on Mar 1, 2025
Michal LihockyThe room was beautiful, with tatami, yukata, tabi, and a little bag with towels to take with you when you go to their proper outdoor onsen that's right across the street. The onsen has good amenities, has 2 baths one indoor that's around 42 - 45 degrees, and outdoor one that's usually cooler around 38 - 42. The best thing about that onsen is that there usually not many people there, often I was there alone.
The breakfast was great too, there were at least around 20 - 30 different dishes/foods to choose from. The hotel also sells discounted ski passes, and has it's own ski/snowboard rental service for lower price than most of the rental services nearby (the snowboard was of great quality, the shoes not so much).
When we checked out, the hotel arranged a van to take us to the bus terminal as well. Overall, one of the best hotels I've ever stayed at in Japan. 👌🏻
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Price per night from:AED 518
Posted on Jan 1, 2026
Guest User
The hotel has a Showa-era feel. There's no elevator, so you have to carry your luggage up yourself, thankfully it's only on the second floor. There are six private baths that can be booked in advance, and you can use them freely after 9 pm as long as no one is there – it's fantastic! After soaking in the hot springs, they even give you complimentary milk. Dinner was Yamagata beef shabu-shabu, which was delicious. I'd definitely stay here again next time I'm in Zao!
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Price per night from:AED 730
Posted on Dec 17, 2025
CHANGBEN
This hotel is excellent! I checked in a bit late, and a Filipino staff member was incredibly helpful, assisting with the check-in process and introducing all the facilities. On another note, I realized I had left something behind after checking out and called the hotel. It was the same staff member who answered and immediately helped arrange for my forgotten item to be mailed to my hotel in Sendai. I'm very grateful for the hotel's service and its warm-hearted staff. I also commend the hotel for its excellent staff training. The next time I return to Zao, I will definitely choose this hotel again. Not only that, but the hotel's facilities are also fantastic, especially the large public bath – soaking in the hot spring after a long day really helps to relieve fatigue!
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Price per night from:AED 290
Posted on Feb 4, 2025|Standard Semi-Double Room-Non-Smoking
shawndaikiExcellent location short walk from Yamagata station.
A better location might be located on the east side of Yamagata station as there are more food and beverage and convenience stores available.
Dated property but cozy and functional. A man made onsen within the property doesn’t hurt. We also had a rental car and overnight parking was ¥600.
Complimentary breakfast however you must account for time and occupancy, we did not have time to enjoy it due to the lines.
Service was top notch. Hotel was helpful with directions and translation.
A senior lady went the extra mile to assist with contacting next hotel and even considered train timings as well as advising us to stay in Yamagata and not go early as there was nothing available in the next onsen town.
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Price per night from:AED 194
Posted on Jan 3, 2026
Guest User
Overall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.
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Price per night from:AED 296
Posted on Feb 2, 2025|Japanese-style Room
Rosina KimIt’s quite a big hotel, 3 buildings are connected and there are many rooms. The rooms are a bit outdated but still maintained well. Service was good and flexible. Transportation to the village is quite necessary when the roads are covered by snow, especially with luggage. They have free shuttle bus which is great.
Best parts: 1. Dinner semi-buffet has unlimited alcoholic beverages including local sake, draft beer and wines. 2. Ski & board rental shop is right outside of the hotel. Although hotel only accept cash for the lift ticket, you can rent the gear (rental shop accepts credit card) and ski down the hill (20sec) to the cable ticket counter to buy ticket, pay by credit card. The location has lifts 5,6 and cable 4
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Price per night from:AED 371
Posted on Jan 31, 2025
Guest UserThe day we checked in, the onson was not provided as heater was broken. It was a huge disappointment as we just drove long hours from Tokyo and expected to rest in onson. If the hotel can suggest other onson place or provide vochur, it would be nice. But we asked and there was nothing. Breakfast was good. And the night bar was a special idea.
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Price per night from:AED 157
Posted on Aug 18, 2025
YJong
The location is excellent, just a 2-3 minute walk to the left from the Yamagata JR station exit. It's very close to the No. 1 bus stop for Zao, and Kasumi Park is within 1 kilometer, within walking distance. The rooms are clean and spacious, and although a bit old, they are well maintained! Note that the check-in counter is on the 3rd floor, so please pay attention when you go there to avoid getting lost like I did.
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Price per night from:AED 125