Hot Spring Hotels in Yamagata City

A wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.

Extremely nice staffs in the hotel, although some staffs can’t speak fluent English, there’s no problem in communicating as they are very willing to understand the customer by using translator. Breakfast and dinner were fantastic Japanese meals with no repeated dishes. Hotel room was spacious and clean. Hotel will drive you in and out to cater your itinerary! Wish I could’ve stayed longer!

The food was delicious, and the sauna, hot springs, and location were all great. The service was also very polite. I was on the first floor, so the view from my room was a bit disappointing, but I'd like to go again. Thank you very much 🙂

This ryokan-style hotel boasts a beautiful location on a snow-covered mountain, right next to a stunning ski resort. The accommodations are very convenient, featuring separate shower and toilet facilities within the room. There's also a private onsen available for a small fee, offering a wonderfully private outdoor bathing experience. The hotel provides excellent shuttle services to various destinations; you can easily request a ride to the Zao Ropeway to see the Snow Monsters, as well as to restaurants, the bus station, and more.

The trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again. - Before arrival, I called the hotel twice using trip.com but no one answered. - There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest. - I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area. - On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised. - There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”. Overall, the room is spacious and clean but the service did not meet the expectations.

I've stayed in over a dozen onsen ryokans of this type, but this one really missed the mark, especially considering the price of over 3000 yen per night. 1. The hot spring water itself is excellent, but any onsen in Zao is bound to be good. 2. The rooms don't have private bathrooms. Here's the main issue: the entire ryokan only has two small onsen pools. One has 2 shower stalls, and the other has 6. Imagine 8 men squeezed into a pool of about 2 square meters, then queuing to take a shower – what a scene! Plus, all these are indoor pools; the ryokan doesn't offer any outdoor baths. 3. The pictures show the public bath in front of the hotel, which I ended up paying a few hundred yen to use because the hotel's own pools were so disappointing. Overall, if you're looking to enjoy hot spring bathing, do not book here. If your main purpose is skiing, you might consider it, as it's only a 5-minute walk from the ski slopes.

Although it is a traditional Japanese-style inn, there are art decorations and piano music playing for a long time, making it feel leisurely and comfortable. The food quality is better than expected, with western elements added, I am very satisfied. The hotel has a shuttle bus service, but no relevant information was provided during the booking process. We walked to the hotel by ourselves, which took more than ten minutes. It was a bit embarrassing in the snow in winter.

What a gem of a place! The special thing about this place is that there are 5 private outdoor onsens as well as a gender-segregated public bath and one mixed gender outdoor bath (for this one, you need to wear a bathing suit). If you are shy of exposing yourself or like taking photos, then those 5 private outdoor onsens are just perfect. I went in the autumn, which is cooling already and I can imagine what a treat it will be in winter with all the snow. The hotel is located almost to the top of the hill. Either drive or call them ahead and they will pick you up and drop you off in the vicinity. My room is quaint and Japanese-styled. I didn't pay for the meal package as I knew I'd would be busy trying out all the onsens available. They are all open 24hrs. By the way, private onsen number 1 and 5 are the best and most picturesque!!! I'm doing all a favor and posting all the pictures of the private onsens.

Overall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.

Ski in ski out hotel!! All good just we booked the room there is no shower room Inside 😂 but lastly the hotel staff 小邓 arrange a small hall that there is a shower room for us to use😍