Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 16, 2024
Zoe
Absolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
Show more
Price per night from:PLN 678
Posted on Feb 23, 2026
Mon Thailand
This ryokan-style hotel boasts a beautiful location on a snow-covered mountain, right next to a stunning ski resort. The accommodations are very convenient, featuring separate shower and toilet facilities within the room. There's also a private onsen available for a small fee, offering a wonderfully private outdoor bathing experience. The hotel provides excellent shuttle services to various destinations; you can easily request a ride to the Zao Ropeway to see the Snow Monsters, as well as to restaurants, the bus station, and more.
Show more
Price per night from:PLN 433
Posted on Jan 7, 2026
1380252****
I've stayed in over a dozen onsen ryokans of this type, but this one really missed the mark, especially considering the price of over 3000 yen per night.
1. The hot spring water itself is excellent, but any onsen in Zao is bound to be good.
2. The rooms don't have private bathrooms. Here's the main issue: the entire ryokan only has two small onsen pools. One has 2 shower stalls, and the other has 6. Imagine 8 men squeezed into a pool of about 2 square meters, then queuing to take a shower – what a scene! Plus, all these are indoor pools; the ryokan doesn't offer any outdoor baths.
3. The pictures show the public bath in front of the hotel, which I ended up paying a few hundred yen to use because the hotel's own pools were so disappointing.
Overall, if you're looking to enjoy hot spring bathing, do not book here. If your main purpose is skiing, you might consider it, as it's only a 5-minute walk from the ski slopes.
Show more
Price per night from:PLN 318
Posted on Feb 28, 2024
Namkel
Nice hotel located in Zao Onsen
Perfect location for people who go for skiing
Nice dinner and breakfast provided by a traditional Japanese style hotel
Onsen is quite small but comfortable enough
They have a nice rooftop, can go flaming during summer time, but too cold for us in Feb
Show more
Price per night from:PLN 444
Posted on Jan 1, 2026
Guest User
The hotel has a Showa-era feel. There's no elevator, so you have to carry your luggage up yourself, thankfully it's only on the second floor. There are six private baths that can be booked in advance, and you can use them freely after 9 pm as long as no one is there – it's fantastic! After soaking in the hot springs, they even give you complimentary milk. Dinner was Yamagata beef shabu-shabu, which was delicious. I'd definitely stay here again next time I'm in Zao!
Show more
Price per night from:PLN 774
Posted on Dec 17, 2025
CHANGBEN
This hotel is excellent! I checked in a bit late, and a Filipino staff member was incredibly helpful, assisting with the check-in process and introducing all the facilities. On another note, I realized I had left something behind after checking out and called the hotel. It was the same staff member who answered and immediately helped arrange for my forgotten item to be mailed to my hotel in Sendai. I'm very grateful for the hotel's service and its warm-hearted staff. I also commend the hotel for its excellent staff training. The next time I return to Zao, I will definitely choose this hotel again. Not only that, but the hotel's facilities are also fantastic, especially the large public bath – soaking in the hot spring after a long day really helps to relieve fatigue!
Show more
Price per night from:PLN 308
Posted on Apr 5, 2026
Dongbeidaniu
After getting off at Zao Onsen bus stop, turn right over the bridge and walk straight for about 6-7 minutes. It's really easy to find, right opposite the ropeway station, and just past the convenience store. Pictures 1 and 2 show the hotel exterior. It's a chain hotel, and both the food and service were excellent, very satisfying! 👍 The hot spring bath was absolutely fantastic. Even though the facilities are a bit dated, soaking in the old springs is so relaxing. It's perfectly suited for those coming to ski or hike.
Show more
Price per night from:PLN 392
Posted on Jan 3, 2026
Guest User
Overall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.
Show more
Price per night from:PLN 314
Posted on Feb 2, 2025|Japanese-style Room
Rosina KimIt’s quite a big hotel, 3 buildings are connected and there are many rooms. The rooms are a bit outdated but still maintained well. Service was good and flexible. Transportation to the village is quite necessary when the roads are covered by snow, especially with luggage. They have free shuttle bus which is great.
Best parts: 1. Dinner semi-buffet has unlimited alcoholic beverages including local sake, draft beer and wines. 2. Ski & board rental shop is right outside of the hotel. Although hotel only accept cash for the lift ticket, you can rent the gear (rental shop accepts credit card) and ski down the hill (20sec) to the cable ticket counter to buy ticket, pay by credit card. The location has lifts 5,6 and cable 4
Show more
Price per night from:PLN 393
Posted on Jan 17, 2026
Al_Al
The location is super convenient, just a 2-minute walk from Zao Onsen Ropeway Station. There's a ski rental shop about a 1-minute walk away. You can store your ski equipment in a specific locker in your room on the ground floor, or use the password-locked lockers in the lobby. Zao Bus Terminal is about a 7-minute walk. They even offer a free ride back to Zao Bus Terminal when you check out. For dinner, there are six delicious and beautifully presented options to choose from. A Lawson convenience store is about a 5-minute walk for evening snacks. The onsen (hot spring) is a good size, not too big, not too small. And since there weren't many guests, it was a very pleasant experience.
Show more
Price per night from:PLN 470