Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 31, 2025|Deluxe Room
Anonymous UserI had a pleasant 4.5 nights stay with them! Room is huge and the is comfy! The room had a washing machine, so it made laundry seamless! Location is fine as long as you book thru Yandex. Sadly, only the cafe needs more work.. Many breakfast items were not available & the kitchen staff took too long preparing a simple meal. Hope you can look into it & make this hotel 5* standard! Thank you once again!
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Price per night from:NZD 100
Posted on Jan 19, 2025
Eza FaizalWe had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
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Price per night from:NZD 442
Posted on Aug 23, 2026|Deluxe King Room
Anonymous User
The hotel is new and clean. Although it is located in a residential area, getting to the city centre is actually quite quick. That said, Yandex Go or your own car is probably the most convenient way to get around.
I also really appreciated the front office service. I arrived very late, at around 2:30am, and the staff waited up for me. They also offered to assist with my luggage both on arrival and again when I departed, which was a very nice touch.
The room itself was comfortable, and I also appreciated having a handheld bidet spray next to the toilet. The bathroom layout was a little awkward — when opening the bathroom door, it would catch the bath mat and push it across the floor every time. I was surprised that there was no chair at all in the room, which is rather inconvenient even just for putting on shoes, sitting briefly, or using the desk.
I stayed for two nights, but unfortunately no housekeeping was provided during my stay. I understand that unexpected staffing issues can happen, but I would have appreciated some proactive communication. At minimum, a quick note explaining the situation, fresh towels and bottled water could have been delivered to the room without having to ask, even if full housekeeping was not possible. Only when I contacted reception was the situation explained.
Breakfast on my departure morning was also rather disappointing, possibly because there was a large group (relative to he size of the hotel) staying at the hotel. Food was slow to be replenished and there were no seats available. As I was in a hurry, I ended up taking just a muffin. There also seemed to be no hot water in the room that morning, although this had not been an issue previously, so it may have been related to unusually high demand at that time.
Overall, the hotel has good potential: it is new, clean, reasonably convenient for reaching the city centre, and the front office staff were helpful and welcoming.
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Price per night from:NZD 142
Posted on Jun 30, 2026
Guest User
Hotel Uyut is in a good location, not too far from the subway and a short walk to restaurants and shops. The room was clean and comfortable enough. Television had plenty of different channels. There is a very small jacuzzi cold pool and a sauna which you can book for a private time. The sauna was great, but the pool jacuzzi bubbles only lasted less than 1 minute. The breakfast buffet was a bit disappointing. There was a lack of food at certain times and the coffee machine wasn't working on the last day I was there. The hotel seemed to struggle with the number of guests, one day there was a lack of seats in the breakfast room when I turned up and there were often wait times when waiting for the lift / elevator.
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Price per night from:NZD 152
Posted on Jun 16, 2026|Classic King Room with Mountain View
ZaixiahenxianThe hotel is huge with beautiful surroundings. It's on the pricey side, but definitely worth it, feeling very luxurious. You can see the snow-capped mountains from here, and it's a great spot for photos. I recommend getting a higher floor, otherwise, like me, you might not get the best shots.
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Price per night from:NZD 356
Posted on May 23, 2025
Guest User
Facilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
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Price per night from:NZD 271
Posted on Jul 3, 2026
Anonymous UserI hope that in the future there will be clearer signage reminding guests to use the provided tongs and serving spoons when taking food from the buffet, or that staff can occasionally monitor the buffet area to ensure proper hygiene.
Unfortunately, I completely lost my appetite after seeing some guests, specifically Indians, using their bare hands to take food, despite the serving utensils being readily available. I also noticed other guests looking on with visible discomfort. It was an unpleasant and unhygienic experience that detracted from what is otherwise a very nice 4-star hotel.
In addition, the dining area was affected by a mix of very strong perfume and noticeable body odor from some guests, which made the breakfast experience even more unpleasant. While I understand the hotel cannot control personal grooming, maintaining a comfortable dining environment is important.
I hope this issue can be addressed to help maintain the hygiene standards and dining experience that guests expect.
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Price per night from:NZD 164
Posted on Aug 17, 2026|Standard Twin Room
Guest UserEverything else was good, except for the lack of Chinese-speaking staff. They offer late check-out and you can exchange currency at the hotel. There's a scenic restaurant on the top floor. The room was a bit small, but the design was quite practical. Across the street is a university, and there are small restaurants and a supermarket nearby. Breakfast was incredibly rich and excellent value for money. Highly recommended, you'll regret it if you don't try it!
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Price per night from:NZD 166
Posted on Apr 13, 2026|Standard Twin Room
Nari.I recently stayed at Saya Almaty Hotel during my trip to Almaty, and overall, it was a pleasant and comfortable experience that I would recommend to many travelers. The hotel is conveniently located in a quiet yet central part of the city, making it easy to explore popular attractions, restaurants, and cafes while still enjoying a peaceful atmosphere away from heavy traffic.
From the moment I arrived, the staff made a positive impression. The check-in process was smooth and efficient, and the reception team was friendly and helpful throughout my stay. Even with some language barriers, they did their best to assist with directions, transportation arrangements, and local recommendations, which added a personal touch to the experience.
The room itself was clean, modern, and well-maintained. It had a comfortable bed, good lighting, and all the basic amenities needed for a short or medium-length stay. I particularly appreciated the cleanliness of the bathroom and the reliable hot water, which is always important after a long day of sightseeing. The Wi-Fi connection was stable and fast enough for both work and entertainment, which made it convenient for staying connected.
One of the highlights of the hotel was the breakfast. The selection was simple but satisfying, with a mix of local and international options. It was a great way to start the day before heading out to explore Almaty. The dining area was also clean and relaxed, adding to the overall comfort.
In terms of value for money, Saya Almaty Hotel offers a good balance between affordability and quality. While it may not be a luxury hotel, it provides everything necessary for a comfortable stay. It is especially suitable for solo travelers, couples, or business visitors who are looking for a reliable and budget-friendly option.
Overall, my stay at Saya Almaty Hotel was enjoyable, and I would consider returning in the future. If you are visiting Almaty and looking for a clean, convenient, and reasonably priced hotel, this is definitely a solid choice.
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Price per night from:NZD 84
Posted on Jun 22, 2026
Guest UserHad a great stay! Staff was efficient and friendly. Booked the hostel room and it was very clean and spacious! Toilet and showers were working well. There is a fridge, microwave and communal area had sofas and was cozy. Location is really good too, near some shops and there was a supermarket/mall nearby. Really worth the price and would book again!
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Price per night from:NZD 17