Luxury Downtown Apartments

The worst service I have ever received in my life. Although the reservation was to be paid upon arrival at the hotel, they took all the money from the card before staying. The bed collapsed and they accused me of breaking it and asked for 100 EUR. They made this request after withdrawing money from my credit card without my knowledge.

This is the most dirty place we have ever seen. Nothing was as they show on pictures. (just look at ours). Whole place is old and very dirty. Lots of mold in bathroom and kit kitchen. Dirty pillows. Air conditioning not working and was not cleaned for years. We asked for money back right away. Never got the answer. Pure fraud.

We arrived at the hotel in the afternoon around 5 pm and we left out luggage in the car due to being in a hurry to go sightseeing. Once we entered the room we smelled cigarettes although there was a sign on the door that smoking is prohibited. We found in the washing machine in the bathroom dirty underwear. The bed sheets were creased although they looked as they have been washed prior to our arrival. Under the bed sheets the mattress was yellowish/brownish and the whole bed smelled disgusting and looked dirty. The bedframe was stained, the curtains too. We had an awful experience with the reception of the hotel as well. We have explained the situation and showed them photos of the terrible conditions of the room. They were almost laughing at us and asking us what is our business to check the pillows and the covers and what we have stated that every time we go to a hotel we check everything in the room. We have asked for new pillows and covers and they have advised they can’t help us. They have provided one pillow which was again brownish. I have asked several times to talk to the manager and I have been explained that he is not working during the weekend and he is sleeping during night hours. Well, our idea was to sleep too but it didn’t happen due to the conditions of the hotel. Two of my friends slept in the car. I have slept on one of the beds on bathroom towels and my personal clothes. The hygiene was 0. The reception laughed at our misery, the manager didn’t come at all. I have contacted *********** which was the website/company and through it we have booked the apartment. They have assured me that the money will be returned and this was close to a month ago now. I have invested so much time in order to get my money back that I have actually lost more in time and efforts. My review is here and not in *********** as the manager of the Luxury Downtime apartments probably learned how to exploit the system and annulled my booking in order to block me from leaving my review. I am planning to contact the official European institution for such complaints and register mine. Good luck to all people who book this disgusting place.