Hotel Hospes Maricel & Spa Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to read that you enjoyed our unique seafront location, the crystal-clear Mediterranean waters, our cuisine, and the relaxing atmosphere around the pool and restaurant. It is especially rewarding to know that our Front Office colleague made such a positive impression during your departure. We will be sure to share your kind words with him, as I am certain they will mean a great deal.At the same time, we are sorry to learn that some aspects of your experience did not fully meet your expectations, particularly regarding the warmth of the service and your perception of the room. Genuine hospitality is at the heart of everything we do, and we regret that we did not consistently deliver the welcoming experience we strive to provide. Please rest assured that your comments have been shared with the relevant teams, as they help us continue improving.We truly appreciate your balanced feedback and hope to have the pleasure of welcoming you back to Hospes Maricel & Spa in the future, where we will do our utmost to provide an experience that exceeds your expectations.Kind regards,Daniela HutuAssistant General Manager

Response from Property: Dear guests,Thank you very much for your kind words! We are delighted to hear that you enjoyed your stay at Hospes Maricel & Spa*****. We also sincerely appreciate your high ratings across the different categories. Your feedback motivates us to continue delivering the best possible experience. We look forward to welcoming you again in the future!Regards,Anna PerezFront Office Assistant Manager

Response from Property: Dear Guest,Thank you very much for your interest in Hospes Maricel& Spa. We regret to hear that our children’s policy has caused disappointment during your experience. Our policy, which restricts the presence of children aged 2 to 12 during the high season, was implemented to ensure a tranquil environment for all our guests. We understand that this may not align with the needs of every traveler, and we apologize if this policy did not meet your expectations.Additionally, our cancellation policy during this period allows cancellations up to 7 days before the arrival date.These are the conditions that each guest agrees to when booking a room at our hotel. We apologize for any inconvenience this may have caused.We make every effort to communicate our policies clearly and transparently on all online platforms and at the time of booking to avoid any misunderstandings. We would love the opportunity to welcome you back in the future and provide you with an experience that better meets your expectations.Thank you again for your interes in Hospes Maricel& Spa.Kind regards,Daniela HutuAssistant General Manager

Response from Property: Dear Guest, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed the service and environment during your stay at our hotel. It's always gratifying to know that our guests appreciate the efforts of our dedicated team to create a welcoming and enjoyable experience.We're especially delighted that you found the view of the hotel near the sea to be very beautiful. The scenic surroundings are indeed one of the highlights of our location, and we're pleased that it added to the overall enjoyment of your stay.We appreciate your kind words and are grateful for your support. If there's anything specific you'd like to highlight or if you have any suggestions for how we can further enhance your experience, please feel free to let us know. We look forward to the opportunity of welcoming you back to our hotel in the future.Once again, thank you for choosing Hospes Maricel& Spa.Best regards,Daniela HutuAssistant General Manager

Response from Property: Dear customer, thank you for your suggestion! We are delighted that you spoke highly of our hotel's dining atmosphere. We are committed to providing each guest with a comfortable and elegant dining environment, allowing you to enjoy a pleasant atmosphere while tasting delicious food. We look forward to your visit again and let us provide you with more wonderful dining experiences! Daniela HutuDeputy Director