Mercure Tbilisi Old Town

Mercure Tbilisi Old Town Reviews

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali St, Dzveli Tbilisi, Tbilisi, 0105, GeorgiaView Hotel Details
Mercure Tbilisi Old Town
Mercure Tbilisi Old TownMercure Tbilisi Old TownMercure Tbilisi Old Town
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Guest Reviews of Mercure Tbilisi Old Town

9.0/10
Great
63 review
Verified reviews
Location9.2
Amenities9.0
Service8.5
Cleanliness9.2
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All reviews(63)
Positive reviews(62)
Reviews with photos/video(22)
Great location(15)
Great service(13)
Clean and tidy(12)
Awesome stay(10)
Convenient location(5)
Negative reviews(1)
Anonymous User
Standard Single Room
Stayed in Jun 2025
Business traveller
43 review
10/10
Outstanding
Posted on Jul 17, 2025
Very nice hotel just at the heart of Tbilisi old town. It provides excellent quality with comfortable rooms, diverse breakfast options and friendly staff.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Antenor X.
Deluxe Privilege Double Room
Stayed in May 2025
Couple
6 review
10/10
Outstanding
Posted on Jun 9, 2025
What an amazing hotel with the most perfect location. Clean and spacious room steps away from the old town. I could not have asked for anything better. I will definitely book again next time I am in Tbilisi.
Response from Property: Dear Antenor, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Guest User
Standard Double Room
Stayed in Apr 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on May 21, 2025
Wonderful stay at Mercure Tbilisi Old Town. The hotel is clean, quiet, and the staff are incredibly friendly and attentive. Perfect location and great service. Highly recommended
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
TSIRKIN DMITRY
Superior Double Room
Stayed in Oct 2024
Couple
19 review
10/10
Outstanding
Posted on Nov 18, 2024
Absolutely great stay . Rooms very comfortable and well established. I recommend to anyone visit tbilisi stay there
Response from Property: Dear Dmitry, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Guest User
Standard Twin Room
Stayed in Feb 2025
Solo traveller
7 review
10/10
Outstanding
Posted on Mar 20, 2025
I was really impressed with this hotel in every respect. The location provides easy access to Old Town, staff were friendly and professional, breakfast was good, and the bar on the 6th floor was a welcome addition. Will definitely stay here again.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Guest User
Standard Double Room
Stayed in Feb 2025
Couple
30 review
9.0/10
Great
Posted on Mar 31, 2025
It is a good hotel ,especially the location is strategic : just walk distance 3 minutes from old town. Rooms are clean , not very large, but quite. Breakfast is average, quality of food acceptable not great. The restaurant on ground is named Asado. it is a beef restaurant ,managed from famous italian chef. The quality of food is excellent and the price goes along with it: quite expensive but really worth of.
Response from Property: Dear Sandro, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Guest User
Standard Double Room
Stayed in Nov 2024
Couple
1 review
8.5/10
Very Good
Posted on Dec 29, 2024
clean hotel, location is a bit not convenient but overall good
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Guest User
Standard Twin Room
Stayed in Jun 2023
Travelling with friends
7 review
10/10
Outstanding
Posted on Jul 27, 2023
Phenomenal service, hospitality, rooms, location, everything was just absolutely perfect. Highly recommended!
Response from Property: Dear Rupam, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Tzur Harel
Standard Double Room
Stayed in Jun 2023
Business traveller
1 review
9.0/10
Great
Posted on Jul 6, 2023
Good location and very clean I will be back in my next trip to Georgia
Response from Property: Dear Tzur Harel, Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin, General Manager
M39569****
Standard Double Room
Stayed in Sep 2025
Solo traveller
9 review
8.0/10
Very Good
Posted on Oct 10, 2025
It was my first time traveling alone, and I chose this hotel primarily for its prime location. Across from the hotel is Metekhi Church, and just a five-minute turn left brings you to various ATMs, public transportation card machines, and more. I walked to the old town every day, and the bus stops just to my left, so many European tourists take the bus to experience the local culture. If you're particular about location, I highly recommend this hotel. The breakfast was average. This was my first hotel stay in Tbilisi for two consecutive days. Although the price was a bit high during the National Day holiday, it was completely worth it because it perfectly met my specific needs for a solo trip. The front desk staff were very welcoming and could communicate in both English and Georgian.
Original textTranslated by Google
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
xhcheng
Deluxe Privilege Double Room
Stayed in Jul 2025
Couple
20 review
8.7/10
Very Good
Posted on Aug 18, 2025
From the airport, take bus 377 and transfer to bus 371. The bus stop is across from the hotel. To get to the airport, transfer to bus 377 from bus 540. Just to the hotel entrance, head left to find the sulfur baths. A short walk leads to popular areas like Freedom Square. The cable car is just across the bridge. Transportation is very convenient, not just for the subway. Tbilisi bus stops generally have signs indicating the arrival time for each bus. The receptionist was very welcoming. The lobby is warm and homey. The room was large, with two large windows facing the street and directly opposite the adjacent building. Opening the windows was a bit noisy, but the soundproofing was excellent. In addition to the bed, wardrobe, desk, and pantry, there was also a stool at the foot of the bed, a sofa chair, a small coffee table, and floor-standing clothes racks. The suitcase shelf was so long that we could fit both of our suitcases. Most pleasantly, the mini-fridge contained free water and several beverages. The bathroom was large, but the water pressure was a bit weak. The hotel has its own steakhouse on the first floor, and there are many restaurants nearby. Clean up in time.
Original textTranslated by Google
6/8
Response from Property: Dear xhcheng, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Yunaitou
Standard Double Room
Stayed in May 2025
Travelling with friends
16 review
8.5/10
Very Good
Posted on Jun 30, 2025
The location is good, very close to the old town, and the decoration is quite standard. The waiters have a long-lost feeling of a state-owned unit: in the morning when I had breakfast, seven or eight waiters all gathered in front of the TV, watching the fighting broadcast with the volume turned up very loud, without caring about the feelings of the customers at all.
Original textTranslated by Google
Response from Property: Dear Yunaitou,I hope this message finds you well.I have reviewed your recent comments, and I believe there may have been a misunderstanding. It appears that the photo you shared does not belong to Mercure Tbilisi Old Town, and the description provided does not reflect our team’s standards or behavior.We have thoroughly checked our records and confirmed that there has been no instance of a staff member watching television in front of guests, as mentioned in your review.We highly value guest feedback and would truly appreciate the opportunity to clarify and address any concerns you may have experienced. If you could kindly confirm the hotel you stayed at or share more details, I would be happy to assist you further.Thank you again for your time, and we remain at your disposal.Warm regards,Erdogan SahinGeneral Manager
Yuliya Yu
Deluxe Privilege Double Room
Stayed in Apr 2025
Couple
5 review
9.0/10
Great
Posted on May 11, 2025
The hotel has a great location, close to the old town, but away from the noise. The main tourist spots are very close. Everything is clean. Quite fresh. There is a coffee machine in the room. This is a huge plus. The bathroom is large and spacious. There is a desk. A corner where you can work. Of the minuses - the hotel staff does not speak Russian and does not try to understand you.
Original textTranslated by Google
Response from Property: Dear Yuliya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
M230008****
Deluxe Privilege Double Room
Stayed in Aug 2025
Couple
3 review
5.0/10
Posted on Sep 30, 2025
The hotel's cleanliness and amenities were acceptable, but they insisted we stay in a standard double room, knowing we'd booked a premium double room. Their attitude was rude and unreasonable. I speak good English, but I argued and was eventually moved. What are other Chinese people with poor English supposed to do? The entire hotel staff resembled state-run waiters. The free minibar had iron caps for Coke and Fanta, but no bottle openers. The overall service felt like a state-run guesthouse from the 1970s or 1980s. Stay here if you want.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinCluster General ManagerMercure Tbilisi Old Town & Swissotel Tbilisi
Tianjiliu
Standard Double Room
Stayed in Mar 2025
Couple
30 review
8.0/10
Very Good
Posted on May 5, 2025
Having stayed in three hotels in the old city of Tbilisi, I will naturally compare them. The overall feeling is good, but there is always a feeling that I can't explain. You can't say that they are not warm, but they lack intimacy. You can't say that their facilities are not good, but they always lack a bit of warmth. This is purely a personal feeling, and there is no criticism.
Original textTranslated by Google
Response from Property: Dear TianJiliu, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive the guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager