JI Hotel (Shanghai The Bund Jinling East Road) Reviews

Response from Property: Thank you sincerely for taking the time to share your honest feedback about your recent stay. We would like to extend our deepest apologies for the unsatisfactory experience you encountered regarding our service, catering, and facilities.We greatly appreciate your recognition of our hotel's prime location. Regarding the issues you raised, we have thoroughly reviewed each point and implemented targeted improvements:1. English Service Enhancement: We have immediately launched basic English training and scenario-based drills for our front desk team, supplemented with professional bilingual service manuals to ensure smoother communication with international guests.2. Room Upgrade Standardization: We have clarified the pricing and communication procedures for room upgrades, strictly prohibiting unauthorized promotions and haggling. Our staff are now required to proactively explain room differences and respect guests' choices.3. Breakfast Quality Improvement: We have revised the breakfast menu to increase vegetarian options and nutritional combinations, rotating daily dishes and strictly controlling ingredient freshness and cooking standards.4. Sound Insulation Enhancement: We will soon conduct maintenance and upgrades on guest room doors and windows to improve密封性, install sound insulation mats in corridors, and strengthen noise reminders to guests, creating a quieter stay environment.Your feedback has provided valuable guidance for our improvement. We acknowledge that our current service and quality still have room for enhancement. Should you visit Shanghai again in the future, we sincerely invite you to give us another chance to showcase our improved services and facilities, and make up for this regret. If you have any questions, please feel free to contact the hotel manager directly at, and we will be fully committed to assisting you.

Response from Property: "美中有不足，心中有期盼，很抱歉給您帶來不便，我們會不斷進步，不斷創新，將温馨的服務提供給您，一次簡單的喜歡和滿意，一次真誠的肯定使小季充滿前進的 動力，期待與您的再次相遇！"

Response from Property: English Response to Negative ReviewDear Guest,Thank you for taking the time to share your detailed feedback about your recent stay. We sincerely apologize for the disappointment caused by our subpar customer service, which fell far short of the standards we strive to deliver.We are pleased that you appreciated our prime location (conveniently opposite Metro Lines 1 and 5 exits), well-appointed rooms, and the spacious, clean bathroom with excellent water pressure—these are aspects we continuously aim to maintain. We also note your positive comment on the complimentary bottled water at the front desk.However, we deeply regret the frustrations you encountered with our team. The lack of English proficiency, inadequate communication skills, and the perfunctory manner in which your breakfast reservation was handled are unacceptable. We also apologize for the unpleasant odor and inconvenience caused by the housekeeping cart left in the corridor. Rest assured, we are immediately implementing targeted training programs for our young team—focusing on English communication, customer-centric service, and proactive problem-solving—to ensure such issues do not recur. We are also reinforcing our housekeeping protocols to maintain a tidy and pleasant environment throughout the hotel.Your feedback is invaluable as it helps us identify areas for improvement. We would greatly appreciate the opportunity to regain your trust and welcome you back for a vastly improved experience. Please feel free to contact us directly at [email/phone] if you wish to discuss further.

Response from Property: The JI Hotel Shanghai The Bund Jinling East Road is located at the intersection of Renmin Road and No. 33 Henan South Road, across from Exit 1 of Yuyuan Station on Metro Line 10, or directly accessible from Exit 5 of Line 14. It is conveniently located near City God Temple, Yuyuan Garden, the Bund, Nanjing East Road Pedestrian Street, and the Huaihai Road shopping district. The hotel is 500 meters from City God Temple and Yuyuan Garden, and approximately a 10-minute walk from Nanjing Road Pedestrian Street and the Bund. Enter a city, discover a dream, and Ji Hotel Shanghai is ready to soothe your fatigue. We welcome you with warm service and comfortable rooms!

Response from Property: Thank you very much for your appreciation of Xiao Ji's location. The hotel is conveniently located near City God Temple, Yu Garden, the Bund, Nanjing East Road Pedestrian Street, and the Huaihai Road shopping district. The hotel is 500 meters from City God Temple and Yu Garden, and about a 10-minute walk from Nanjing Road Pedestrian Street and the Bund. Subway Line 10 is directly accessible from the hotel to Hongqiao Railway Station and Hongqiao Airport; transfer to Subway Line 2 for direct access to the National Exhibition and Convention Center, New International Expo Center, Lujiazui (Oriental Pearl Tower/Ocean Park), Shanghai Science and Technology Museum, Pudong International Airport, and more. We often see guests departing, and while it's a pity to leave, we look forward to meeting again. Xiao Ji is dedicated to you wholeheartedly.

Response from Property: 感謝您對我們酒店的評價，我們非常高興您對這次的住宿體驗感到滿意，您的滿意是我們最大的鼓勵，我們期待您再次入住並享受到更多的服務和便利。

Response from Property: "While perfection may have its flaws, we also have expectations. We apologize for the inconvenience. We will continue to improve and innovate to provide you with warm service. A simple like and satisfaction, a sincere affirmation, gives Xiaoji the motivation to move forward. We look forward to meeting you again!"

Response from Property: "There are imperfections in the beauty, but there are also expectations in our hearts. We are sorry for the inconvenience caused to you. We will continue to make progress, innovate and provide you with warm service. A simple like and satisfaction, a sincere affirmation makes Xiaoji full of motivation to move forward. We look forward to meeting you again!"

Response from Property: Thank you very much for your appreciation of Xiao Ji's location. The hotel is conveniently located near City God Temple, Yu Garden, the Bund, Nanjing East Road Pedestrian Street, and the Huaihai Road shopping district. The hotel is 500 meters from City God Temple and Yu Garden, and about a 10-minute walk from Nanjing Road Pedestrian Street and the Bund. Subway Line 10 is directly accessible from the hotel to Hongqiao Railway Station and Hongqiao Airport; transfer to Subway Line 2 for direct access to the National Exhibition and Convention Center, New International Expo Center, Lujiazui (Oriental Pearl Tower/Ocean Park), Shanghai Science and Technology Museum, Pudong International Airport, and more. We often see guests departing, and while it's a pity to leave, we look forward to meeting again. Xiao Ji is dedicated to you wholeheartedly.

Response from Property: "There are imperfections in the beauty, but there are also expectations in our hearts. We are sorry for the inconvenience caused to you. We will continue to make progress, innovate and provide you with warm service. A simple like and satisfaction, a sincere affirmation makes Xiaoji full of motivation to move forward. We look forward to meeting you again!"

Response from Property: "美中有不足，心中有期盼，很抱歉給您帶來不便，我們會不斷進步，不斷創新，將温馨的服務提供給您，一次簡單的喜歡和滿意，一次真誠的肯定使小季充滿前進的 動力，期待與您的再次相遇！"

Response from Property: 感謝您對我們酒店的好評，我們的服務人員一直致力於提供温馨周到的服務，而酒店的交通位置也確實便利。您的評價鼓舞着我們為客人提供更舒適和愉快的住宿體驗，期待您下次再次入住我們的酒店。

Response from Property: The hotel can take Metro Line 11 directly to Shanghai Disney Resort. There are restaurants, entertainment, shopping, banks and other places around the hotel! The hotel is equipped with a breakfast room and wireless WIFI, making it your first choice for business travel and leisure accommodation! I often see guests leaving me. Although I feel sad, I hope to meet you again next time. I will wait for you here. Xiaoji loves you wholeheartedly.

Response from Property: 非常感謝您對小季地理位置的認可，酒店比鄰城隍廟、豫園、外灘、南京東路步行街、淮海路商圈。酒店距離城隍廟豫園500米，距離南京路步行街及外灘步行約10分鐘。酒店門口地鐵10號線可直達虹橋火車站、虹橋機場；換乘地鐵2號線可直達國家會展中心、新國際博覽中心、陸家嘴（東方明珠/海洋公園）、上海科技館、浦東國際機場等。身邊常見客相離，雖有不捨在心中，欲盼下次再相聚，靜候此處待君歸，小季對您全心全意 ~