Arena Resort Luxury With Ocean View

Arena Resort Luxury With Ocean View Reviews

Arena Resort Luxury With Ocean View

The Arena Nguyen Tat Thanh, Cam Ranh, Khanh Hoa Province, VietnamView Hotel Details
Arena Resort Luxury With Ocean View
Arena Resort Luxury With Ocean ViewArena Resort Luxury With Ocean ViewArena Resort Luxury With Ocean View
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Arena Resort Luxury With Ocean View Guest Reviews

3.6/5
51 review
Verified reviews
Location4.0
Amenities3.7
Service3.0
Cleanliness3.8
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Positive reviews(47)
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Negative reviews(4)
Guest User
Triple Room
Stayed in Dec 2024
Family
1 review
3.5/5
Posted on Jan 31, 2025
The red-eye flight arrived at 6 o'clock, and I had sent an email to inform him of the situation before. I specifically chose a hotel that was close to the airport and cheap, so I could arrive early and catch up on sleep. The shower water in the room was very small, so I just washed myself casually. I didn't take a close look at the hotel facilities, and I checked out and prepared to go to Pearl Island after not sleeping for long. I took a picture of the view outside the window when I woke up, but forgot to take a picture of the room. Maybe I was too anxious to go to bed.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on Trip.com. We truly appreciate all reviews, both positive and constructive, as they help us improve and enhance the experience we offer to our guests.We are sorry to hear that your stay did not fully meet your expectations. Please know that we take your comments seriously and are actively working to address the areas you mentioned. Your feedback is invaluable in helping us make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,The Arena Hotel Team
Guest User
Deluxe Garden View
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 13, 2025
I stayed for 0.5 nights, and the staff was friendly and the room was clean and nice~^-^ It's close to the airport, so I want to visit again next time.
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Guest User
Deluxe Garden View
Stayed in Dec 2024
Family
2 review
2.0/5
Posted on Jan 11, 2025
Except for the location, it's really the worst. I made a reservation because my early morning flight was close to the airport. At first, I was satisfied with the clean appearance, but there's a reason why the Google reviews are bad. I checked in at night and didn't stay for more than a few hours because my early morning flight was coming, but I saw two cockroaches during that short time. A really big cockroach came out from behind the curtain and was running around, so I screamed and caught it. And should I say closet? There was a small cockroach there... It was disgusting and I didn't want to be there. And the amenities were still there, as if someone had touched them, and the electric kettle was half full. It must have been used by someone. There was white water stains on the sink, and since there weren't many people in the resort, it felt eerie.
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EUNHYE
Deluxe Garden View
Stayed in Dec 2024
Family
1 review
2.5/5
Posted on Jan 25, 2025
14시 체크인 이었으나, 청소중이라고 14시30분이 되어서야 입실하였습니다. 출국을 위해 6시간 머물기위해 잡은 숙소였습니다. 체크아웃시 버기 요청하였고, 컨시어지는 5분간 룸체크 후 체크아웃 진행해 주겠다고 했습니다. 하지만 10분 뒤 마스터키가 없으니 투숙객인 저희에게 직접 방에 다시 키를 가져다 놓으라고 번역기로 시켰습니다. 마스터키가 없다면서 키를 방에 두고 문을 닫으면 방은 누가 열수 있나요? 방 두개 모두 카드키를 꽂아두고 방문 열어두고 사진으로 전달했습니다. 이미 15분 이상 지났고, 공항 샌딩 업체와의 시간이 다 되어가서 항의했더니 룸체크 없이 체크아웃이 되었다고 했습니다. 대체 왜 키를 꽂아두고 오라고 시키고 웨이팅을 시킨건지 이해가 안갑니다. 체크아웃이 되었으니 가라고... 처음에 말한 버기는 어떻게 된거냐고 하니 차를 그제서야 부릅니다. 불만족 가득한 숙소였습니다.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on Trip.com. We truly appreciate all reviews, both positive and constructive, as they help us improve and enhance the experience we offer to our guests.We are sorry to hear that your stay did not fully meet your expectations. Please know that we take your comments seriously and are actively working to address the areas you mentioned. Your feedback is invaluable in helping us make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,The Arena Hotel Team
Guest User
Triple Room
Stayed in Dec 2024
Family
1 review
1.0/5
Posted on Feb 1, 2025
20多年的旅行經驗,第一次認認真真給出最差的評價!只是希望不要有更多的旅行者被騙。 1. 衛生: 吃完早餐,我們一行六人,有三個人拉肚子。 床單上像是沒有換過,但是房間都沒有指示告訴我們如何聯繫前台。再加上我們入住太晚,孩子們很累,於是就穿著衣服睡覺。 2. 設備: 搭電梯時,我被困在電梯裡。按黃色警鈴完全沒有反應。大約被關一分鐘後,電梯門自己打開,我兩腿發軟走出來,正好遇到工作人員。向工作人員求助,應該如何步行去我所在的樓層,工作人員像看**一樣看著我,沒有給我任何幫助。 12點退房之後可以用游泳池,但是卻沒有浴巾提供!如果需要浴巾,需要租!而同一座建築裡的另一家酒店卻可以免費提供。兩家酒店入住費用是差不多的。 3. 服務: 距離酒店5公里,原本是亮點,但是打車方面卻成了軟肋。酒店沒有接駁服務,機場的的士司機因為距離近,不願意打表,要100美金。我打電話給酒店前台求助,前台說春節期間就是這樣!我帶著老人和孩子,祈求酒店後,幫我叫了200000越南盾的出租車。可事實是,春節期間從除夕到初三我都在越南,初一從哈瓦那酒店打車去vinpearl纜車,也是5公里,收費儘100000越南盾。 4. 性價比: 同樣的價格,我在市中心哈瓦那酒店住了兩晚,完全是不同的體驗。
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on Trip.com. We truly appreciate all reviews, both positive and constructive, as they help us improve and enhance the experience we offer to our guests.We are sorry to hear that your stay did not fully meet your expectations. Please know that we take your comments seriously and are actively working to address the areas you mentioned. Your feedback is invaluable in helping us make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,The Arena Hotel Team
Guest User
Triple Room
Stayed in Dec 2024
Family
4 review
1.0/5
Posted on Jan 28, 2025
定的三人間 上樓一看就是個大床房 下樓溝通説一會加床 酒店本身沒有圖片的三人間的那種房型 加床很不舒服 彈簧硬 淋浴間沒有放洗漱用品的地方 房間小 也不太乾淨 游泳池想找個工作人員沒找到 附近能吃飯的地方很少 進城吃飯打車來回200人民幣 真後悔 應該還是住沉香塔附近就好了 起碼吃飯方便 當初就是圖離機場近 沒想到周圍沒配套設施 就是個空城
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on Trip.com. We truly appreciate all reviews, both positive and constructive, as they help us improve and enhance the experience we offer to our guests.We are sorry to hear that your stay did not fully meet your expectations. Please know that we take your comments seriously and are actively working to address the areas you mentioned. Your feedback is invaluable in helping us make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,The Arena Hotel Team
TONY PHUONG
Deluxe Garden View
Stayed in Dec 2024
Family
13 review
4.0/5
Very Good
Posted on Jan 27, 2025
Check in quá lâu, đặt phòng đã thanh toán rồi nhưng khi đến nhận phòng phải chờ đợi xác nhận phiếu mất thời gian 40 phút. Địa điểm không gần trung tâm nên khi cần mua sắm rất khó khăn.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on Trip.com. We truly appreciate all reviews, both positive and constructive, as they help us improve and enhance the experience we offer to our guests.We are sorry to hear that your stay did not fully meet your expectations. Please know that we take your comments seriously and are actively working to address the areas you mentioned. Your feedback is invaluable in helping us make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,The Arena Hotel Team
Park kwang min
Deluxe Ocean View
Stayed in Dec 2024
Family
10 review
4.0/5
Very Good
Posted on Jan 31, 2025
출국전 잠시 0.5박 으로 잡았어요. 룸은 혼자 지내기에 편할정도 뷰는 수영장이랑 바다보이고 좋네요. 수영장 이용은 안해봤는데 사이즈는 꽤 큽니다. 멀리 바다근처에 유수풀 같은게 있는거 같은데 이용하는사람은 안보였어요. 주변이 아직 활성화 안되서 그런가 분위기가 한적합니다. 주변상점 공실이 대부분입니다. 푸꾸옥 빈펄 가는길느낌이에요. 주변만 좋아진다면 나쁘지 않을거같아요.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on Trip.com. We truly appreciate all reviews, both positive and constructive, as they help us improve and enhance the experience we offer to our guests.We are sorry to hear that your stay did not fully meet your expectations. Please know that we take your comments seriously and are actively working to address the areas you mentioned. Your feedback is invaluable in helping us make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,The Arena Hotel Team
Guest User
Deluxe Ocean View
Stayed in Dec 2024
Family
4 review
4.5/5
Great
Posted on Feb 6, 2025
반박 투숙했는데 시설도 괜찮고 수영장도 넓고 레스토랑은 그냥 먹을만 했는데 아쉬운점은 체크인 하는데 시간이 너무 오래걸려서 짜증났음
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Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your experience with us on Trip.com. We are thrilled to hear that you had a pleasant stay at Arena Hotel. Your feedback means a lot to us, and it encourages our team to continuously improve our services to provide the best experience for all our guests.We look forward to welcoming you back in the future for another memorable stay.Warm regards,The Arena Hotel Team
Guest User
Triple Room
Stayed in Dec 2024
Family
106 review
5.0/5
Outstanding
Posted on Feb 24, 2025
環境乾淨,周邊沒啥東西,過度一晚
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Guest User
Deluxe Garden View
Stayed in Feb 2025
Couples
13 review
5.0/5
Outstanding
Posted on Mar 31, 2025
Amazing facilities! You can enjoy the gym, a spacious pool, and the new water slide. The bed in the room is very comfortable, and the view of the ocean from the rooftop was incredible. The room service for food is convenient, and I was able to enjoy it right away.
Choi Min-seok
Deluxe Partial Ocean View
Stayed in Nov 2024
Couples
43 review
4.5/5
Great
Posted on Dec 30, 2024
It was great to be able to swim in the hotel's infinity pool while looking out at the ocean. The overall design is modern and the atmosphere is comfortable. The rooms were clean and the service was very friendly, which was nice.
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Lee Chan Hikk
Deluxe Partial Ocean View
Stayed in Nov 2024
Family
37 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The hotel is in a great location, and there are many tourist attractions nearby. The pool is large and clean, so I was able to enjoy it leisurely. The rooms are modern and comfortable, and the staff was very friendly and helpful, which was really nice. The view was also beautiful, so I was satisfied throughout my trip.
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Im Ji-na
Deluxe Partial Ocean View
Stayed in Nov 2024
Travel with friends
48 review
5.0/5
Outstanding
Posted on Dec 27, 2024
This hotel boasts very clean and modern facilities. The rooms are spacious and comfortable, and the beds are very comfortable, so I was able to rest comfortably. The hotel is close to the city center, so it is convenient to move around, and there are many restaurants and attractions nearby, which was very good. The staff was friendly, and the service was excellent, so I was very satisfied with my stay. This is a hotel I would like to visit again.
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Choi Ji-woo
Deluxe Partial Ocean View
Stayed in Nov 2024
Couples
21 review
5.0/5
Outstanding
Posted on Dec 24, 2024
This hotel has a great location with a stylish design. The view from the room is amazing, and it is close to the shopping mall, so it is good for shopping. The surrounding scenery is so beautiful that I felt at ease. The facilities are also perfect.
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