Guest User
February 12, 2025
I regret not referring to the previous bad review and not avoiding this hotel. The customer service attitude is poor and the hygiene is dirty!!
1-The location is only closer than those hotels a few kilometers away, but it is still far from the South Gate. It is estimated to be more than 1 kilometer. We went there by three-wheeled vehicles. This homestay community is the farthest area in this community. Area A and Area B are the farthest communities in the homestay. I arrived at the hotel after 10 o'clock in the evening. The surrounding area of the community is very desolate. It is not recommended to arrive so late. It is unsafe.
2-The hygiene is particularly poor!! Some pictures are not taken. When you walk in and out of the kitchen floor, your feet are sticky as if they are covered with glue. It should be because the floor is too greasy. The color of the kitchen sink is faded, there is a lot of water rust, and the rag looks very dirty. Picture 1 is the floor next to the sofa in the living room, which is dirty and sticky. Figures 2 and 5 are foreign objects on the sheets of the 1.8-bed bed, Figure 3 is the faucet in the toilet, and Figure 4 is the kitchen countertop. The hair can be photographed. There are a lot of residues on the countertop, which should be the food residues of the previous owner, all dried up.
3- Deposit required! I didn't inform you before booking. After booking, the customer service asked me to send a self-service link on WeChat. After that, I had to pay a deposit of 100 yuan on the self-service system. The customer service attitude was not very good, which meant that this was our rule and I couldn't stay without paying.
4- Bedding. I called to ask about the mattress before checking in and was told that it was a latex mattress. As a result, I found that only the 1.8 mattress was okay, more like a latex mattress. The springs in the middle of the 1.5-bed mattress were bulging, and the middle collapsed when I lay on it, and the springs hurt my back.
5- Customer service dialogue, I checked in after 10 o'clock, and the cleaning aunt was resting and couldn't provide service. And they just apologized, but still didn't let the aunt come over. I thought it was okay if there wasn't enough water, but the bedding had problems and the air conditioner didn't heat, so I wanted to trouble the aunt to come over and add a quilt. I contacted the store's customer service again, and then contacted Ctrip's customer service. It should be Ctrip who communicated with them. They waited for a long time before asking the aunt to come over. Later, they told me that the aunt had just gotten up from the bed. After the aunt arrived, she changed the 1.8-meter bed sheet and found a thin blanket to pad the 1.5-meter bed, and asked me to make do with it for one night. The aunt came over and tossed for more than 20 minutes that night.
6-Hair dryer, the picture shows what the hair dryer looks like. It works.
7-Disposable comb, can't comb hair at all, the teeth of the comb can't even press on the scalp. . .
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