Guest User
May 20, 2025
We checked in at around 9pm. As I am used to checking the toilet before entering the room, I found a lot of water stains and some urine stains on the back of the toilet lid. So I called the front desk to ask if there was a lady who could re-clean it. The answer was no. There was no further response after a silence. I asked if there were disposable toilet mats (it was my fault that I forgot to bring them). The answer was no. I asked if I could change the room, and the answer was "There is a room with a broken mirror, if you don't mind, it's OK". Alas, I was speechless and hung up. He was hesitant the whole time and didn't know how to handle the customers' needs. He really needs a little training. During the two days of our stay, the toilet was clogged in various ways and I couldn't poop at all. After the aunt helped to clear it, it was still clogged when I went to the toilet in the room at night. After taking a shower, the water in the bathroom shower overflowed onto the toilet. I am speechless. Although I added my green bubble for communication after reporting it to my superiors at the front desk on the first night, and they sent me a toilet seat, fruit and a discount on the room rate, it was of no use. There were oily fingerprints on the kettle from previous guests, a large puddle of unknown liquid on the white sofa, and hair and dust in the corners of the room. I will never book a hotel below Seasons again. Although the decoration is okay, the service facilities are terrible.
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