Chengdu Xinliang Hotel (Chunxi Road Taikoo Li Branch) Reviews
Chengdu Xinliang Hotel (Chunxi Road Taikoo Li Branch)
No. 246 Upper East Street Section, East Street, Jinjiang District, Chengdu, Sichuan, 610016, ChinaView Hotel Details
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Chengdu Xinliang Hotel (Chunxi Road Taikoo Li Branch) Guest Reviews
4.7/5
Outstanding
11668 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(11668)
Positive reviews(11516)
Reviews with photos/video(1429)
Friendly front desk staff(1842)
Easy to get around(1058)
Delicious breakfast(540)
Convenient for shopping(357)
Would stay again(225)
Located in the city centre(180)
Average decor(110)
Negative reviews(152)
PEICHAN
Superior Room (2 Beds)
Stayed in Dec 2024
Other
19 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The hotel service is perfect. I really love their flexibility service. At first, I booked for 1 day, then when I decided to travel to Jiu Zhai Gou in a day trip, Then I booked for another 4 D 3 N, Since I have booked the room with breakfast, they gave us the breakfast pack when we need to go out early in the morning. The breakfast were rich, a variety of choices including the desserts. The hotel location is strategic, very near to the famous Chun Xi Street and Chun MRT station .One thing I appreciate the most was the staff in the receptionist counter help me to call the Sichuan Airline helpdesk so that I can get the verification and redeem the free bus ticket from Chun Xi Street to Tian Fu International Airport. Thumbs up to the hotel 5 star service. The only downside is I didn't get the gift from the hotel during checkout. I read the reviews which mentioned when the customer check out will get the free gift but I didn't get it. Haha, if they send me the free gitt,then i will say that this is perfect stay!
6/7
Response from Property: Dear guest, thank you for your warm review and appreciation of the hotel service. We are deeply honored to hear your acknowledgement of flexible service, location, breakfast, and front desk staff assistance. Regarding breakfast bags and Spring Street convenience, we are glad you are happy with these details. We are proud of the assistance requests from the Sichuan Airlines Helpdesk and promise to continue to provide efficient support services. We apologize for your dissatisfaction with not receiving a hotel gift at checkout. It is our policy to offer gifts to guests when certain conditions are met, but it appears that your checkout moment does not qualify for that. To make up for this small regret, we hereby thank you by giving you a complimentary breakfast on your next stay. We hope to welcome you again, when you can expect to enjoy our well-prepared ackBar. In case of inconvenience, we can also express a special gift directly to you. Thank you again for your feedback and look forward to providing you a perfect experience next time.
Guest User
Elegant Single Room
Stayed in Dec 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jan 18, 2025
I had joined a local tour group and did not know how to contact them when I reached the hotel. However, to my relieved the front desk staff was very helpful and reassured me that he will contact the local tour agent and make all necessary arrangements for me. I had a wonderful tour in Er Mei Shan and Le Shan. I am very grateful to his kindness.
Response from Property: Thank you very much for your positive comments on our front desk service. We know that your time and experience are of the utmost importance. We are honored by the helpful spirit of our team to make it possible for you to complete your trip when your contact with local tour groups is blocked. As the front office of the hotel, our duty is to ensure that every guest can enjoy convenient and considerate service, because your satisfaction is our constant pursuit. We are deeply pleased to hear that you have left beautiful memories in Ermeishan and Leshan. Every member of our team is dedicated to enhancing the customer experience, and your feedback is not only what keeps us moving forward, but also the highest recognition for us. I hope you can meet beautiful things in the days to come, no matter where you are. If you need any assistance or have any suggestions about our services, please feel free to contact our staff. We look forward to serving you again and making your every stay a part of an unforgettable trip. Thank you again for your sharing and praise. I wish you all the best and look forward to your next visit.
Guest User
Elegant Single Room
Stayed in Dec 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The location and facilities were good, easy to didi everywhere, the closest metro is like 10 mins walking distance. The room was also really nice and standard, just like the photos. You can actually get a room with a view and not something facing another building, wall or some tiny square. The service was also good, the staff are very willing to help! 029
Response from Property: Dear guest, thank you very much for your praise and trust in us! It is great to know that you are pleased with our location, facilities and room environment and in particular have given our service team an extremely high mark. You mentioned that the beautiful scenery you can enjoy is exciting, and we will continue to optimize the room configuration to ensure that more guests can enjoy the beautiful scenery outside the window. Regarding the convenience of using Didi and other travel modes, we always pay attention to and improve the transportation facilities around the hotel, and try our best to meet the travel needs of every guest. Service team members expressed pleasant surprise and promised to provide quality services as always to help you have a more pleasant stay experience. Thank you again for your choice and valuable feedback, and look forward to your visit again and experience more extraordinary experiences.
ClaireL
Superior Room (2 Beds)
Stayed in Dec 2024
Family
10 review
4.0/5
Very Good
Posted on Jan 16, 2025
Overall very convenient location and hotel is close to all the main shops and tourist areas.
Response from Property: Thank you very much for your good comments and feedback! It's great to learn that our convenient location makes your trip convenient. As your front office manager, I understand that there is one detail that we can further optimize. In view of the distance you mentioned between our hotel and major shops and tourist areas, we are planning to launch a brand-new service, namely the introduction of hotel through train, to make it easier and faster for everyone to shuttle between the hotel and these destinations. This will ensure that our service is even more warm and attentive on your next visit. At the same time, we will continue to pay attention to and improve other aspects to ensure that every guest can enjoy a flawless stay experience. Thank you again for your valuable comments, and look forward to your next visit, so that we can have the opportunity to provide you with more excellent services and experiences.
Vincent Lee Hong ping
Business 2-bed Room
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Located in the central business district of the city, close to Chunxi Road, a time-honored street, Chengdu Xinliang Hotel is within touching distance of the fashionable shopping landmark – IFS (International Financial Centre) and Taikoo Li, and within walking distance of Tianfu Square – the traffic hub of the city center. It serves as a great base for exploring Chengdu because of its perfect location. The hotel’s design is inspired by the Ba-Shu culture featured in leisurely life, incorporating elegant modern styles to create an oasis in the middle of a prosperous city. The warm personalized service makes you feel perfectly at home and enables you to enjoy all the comforts of life
Response from Property: Thank you very much for your detailed review. Every guest's feedback is a great asset to us, especially we are honored to be able to summarize the location, design and service of Chengdu Xinliang Hotel so positively. Dear Guest, Your appreciation is the driving force for our continuous pursuit of service excellence. We are proud of the Xinliang Hotel you discovered while exploring Chengdu. In response to this review, we are sincerely delighted, but we also have insight into some promises that we hope to stick to and improve. Although we have provided partition walls, sound insulation facilities to control sound and optimized frequently used audio files to provide a quiet resting environment, we will continue to pay attention to and improve the comfort of all esports dormitories. We value your suggestions and promise that we will work hard to reduce any noise that may disturb your sleep, ensuring you get the best rest every night at Xinliang Grand Hotel. The check-in experience is crucial for every traveler who travels far. Your satisfaction is the highest honor of our work. In terms of loyalty programs, although we did underestimate the expected demand for the first weekend, it is our consistent commitment to providing free breakfast to all Royal Diamond members. We are actively optimizing the booking process and resource allocation to ensure that every traveler who experiences Xinliang Hotel can enjoy this benefit. We deeply apologize and sincerely apologize for the failure to provide breakfast in time. We cordially welcome you again and look forward to seeing you again in a home-away environment. Your choice again is the greatest recognition of our service. At the same time, feel free to contact us if you have any further suggestions or needs about our services or facilities, and we will be happy to help you. Looking forward to bringing you an unparalleled stay experience again on your upcoming trip.
SIRIPORN SAE-LEE
Superior Room (2 Beds)
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Close to walking street, shopping and restaurants. Friendly staffs, good hotel amenities and breakfast.
Response from Property: Thank you very much for your good comments. We are glad that you are satisfied with the location, staff service and breakfast facilities. In order to ensure the quality of service, the efforts of each friendly employee are hereby recognized and thanked, and they are invited to continue to maintain a professional and friendly attitude towards every guest. At the same time, we will pay close attention to and continuously improve the quality of hotel facilities, and optimize the breakfast service content to meet the needs of more guests. Looking forward to your visit again and creating more wonderful memories together. Thank you again for your valuable review and wish you all the best!
Tan WL
Superior Room (2 Beds)
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Hotel location was great just opposite of the Chunxi Road pedestrian Street (5 min walk). Hotel staff provided excellent customer service (allowed for early check in , gave us extra mineral water). The room was clean and spacious. Overall, very satisfied with our stay.
Response from Property: Dear guest, we are very pleased to receive your positive comments! Thank you for your high recognition of the hotel location and customer service, especially the convenient location and early check-in arrangement you mentioned. Your satisfaction is our greatest motivation. We appreciate your feedback on the extra mineral water and room cleaning experience, and we apologize for not being perfect. Please rest assured that we will continue to improve in the future work, ensuring that we can exceed your expectations from detail to overall service quality. Thank you very much for your valuable comments and support. I look forward to serving you next time and continuing to provide you with an excellent experience.
Steve CH Tan
Superior Room (2 Beds)
Stayed in Oct 2024
Business travellers
2 review
4.2/5
Very Good
Posted on Nov 8, 2024
Value for money eventhough quite an old hotel however well kept with its design aged nicely ble ding itself with neighbouring popular attractions
Response from Property: Thank you very much for choosing our Chengdu Xinliang Hotel. The hotel's superior geographical location, warm, comfortable and tidy living environment, and enthusiastic personalized service have received high praise from numerous guests. We will continue to work hard and make continuous progress, hoping that the hotel can become your first choice for business travel to Chengdu. Sincerely looking forward to your next stay!
Guest User
Elegant Single Room
Stayed in Oct 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Amazing service! The room is clean and has everything i need
Response from Property: Thank you very much for your praise and trust! I'm glad to know that you are satisfied with our service and the cleanliness of our rooms. We will continue to work hard to ensure that the service exceeds your expectations every time. If you have any needs or suggestions during your stay, please feel free to let us know, we are always at your service! Thank you again for your praise and look forward to your next visit to create more wonderful memories together. # Quality Service # Cleanliness First # Guest Satisfaction # Looking forward to next visit
Anonymous User
Special Queen Room
Stayed in Oct 2024
Couples
5 review
4.2/5
Very Good
Posted on Nov 30, 2024
Hote building found but entrancel hardly to find,
Response from Property: Thank you very much for choosing Chengdu Xinliang Hotel. The hotel is located in the center of Chengdu, adjacent to Chunxi Road and Taikoo Li Business Circle. We are very sorry for the hotel signage you mentioned. The hotel is currently optimizing the signage to ensure that guests can easily find the entrance. Some signage may be temporarily missing during the construction period, which may have caused inconvenience to you. We apologize again!
Sai fu
Special Queen Room
Stayed in Dec 2024
Business travellers
15 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Very convenient
Response from Property: Thank you so much for your endorsement and glad you are pleased with our convenience. We deeply understand that time and efficiency are crucial when traveling. For this reason, our team is constantly working to optimize the check-in and check-out process to ensure you have a quick and comfortable experience. Please tell us what specific aspects we can improve to make your next stay more perfect. Looking forward to providing you excellent service again!
Anonymous User
Elegant Single Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Hotel location is great near to shopping district and eateries. Staff is polite and helpful. Was even given a small panda as a gift when checking out. Cheers
Response from Property: Thank you very much for choosing our Chengdu Xinliang Hotel. The hotel's superior geographical location, warm, comfortable and tidy check-in environment, and dedicated personalized service have received praise from many guests. We will continue to work hard and make progress, hoping that the hotel can become your first choice for business tourism in Chengdu. Sincerely looking forward to your stay again
Denzchy
Special Queen Room
Stayed in Jun 2024
Solo travellers
22 review
4.5/5
Great
Posted on Aug 3, 2024
Great location, the hotel and the rooms are quite old, but thats okay because the price is also lower. Room is okay. Bed is kinda hard. Staff tried their best to communicate in English.
Response from Property: Thank you very much for choosing our Chengdu Xinliang Hotel. The hotel's superior geographical location, warm, comfortable and tidy check-in environment, and dedicated personalized service have received praise from many guests. We will continue to work hard and make progress, hoping that the hotel can become your first choice for business tourism in Chengdu. Sincerely looking forward to your stay again
Komut
Superior Room (2 Beds)
Stayed in Nov 2024
Solo travellers
3 review
4.2/5
Very Good
Posted on Jan 2, 2025
Take 15-20 min walk from opposite of ifs building and chunxi station, so backpacker is a bit tired of carrying their havey luggages along, but the hotel has quiet and clean rooms
Response from Property: Dear guest, we greatly appreciate your feedback. We deeply regret to learn that some backpackers feel some inconvenience due to the distance problem. To this end, we hereby promise to: 1. Add baggage escort service as soon as possible to help guests carry luggage according to their needs, especially when traveling to and from distant places. 2. Optimize room layout and facilities to ensure the comfort of each room. 3. Strengthen cooperation with neighboring transit stations, find possible direct routes, and save commuting time and energy for all guests. Thank you again for your valuable comments, and we will continue to work hard to improve the service so that every guest can enjoy a pleasant stay experience.
LongLuu
Special Queen Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 31, 2024
We stayed 4 nights. The experiences were fantastic for us.
Location is superb as the hotel is in between Tianfu and Chunxi metro stations within walking distance roughly 10 mins (we traveled with a 3 years old kid).
Hotel services are really good. We were allowed to checkout late at 16:00 with no additional charge, still to note that we traveled during December which is low travel period. Our room is clean everyday which is appreciated. Price is relatively affordable. We decided not to buy breakfast coupon due to the surrounding area has a lot of food options, which is of course cheaper.
The hotel staffs were extremely helpful. However, be aware that they do not speak English. So having a translator app with you is a must (as always).
Another consideration (but for us is ok). Most hotels in China allow smoking. So do not surprise if you smell cigarette in the hotel or even in your room. We asked for a non smoking room and got a room without any cigarette smell though so that is good.
In general, if I am in Chengdu again, I know this is a good hotel that I can stay again.
Response from Property: Dear guest, thank you very much for your warm evaluation of this hotel. We are very happy that you and your family feel satisfied and comfortable during your trip to Chengdu. We are well aware that an ideal journey is not only the convenience of geographical location, but more importantly, the quality of service and experience. Regarding the accurate service table and flexible check-out policy you mentioned, we look forward to creating a more convenient and comfortable stay experience for every distinguished guest, especially considering the convenient arrangements during the off-season. In order to provide more comprehensive services, we have started to train team members to improve their English service ability. At the same time, we eagerly recommend that you bring translation applications to help communicate. With regard to smoking practices, we understand the differences in different cultural environments and are committed to maintaining the choice of non-smoking rooms, from environment to health, to provide guests with the best living experience. For the rich dining options and cost performance around you, we also appreciate your discovery of the surrounding environment, and think it enriches your travel memories. Please wish you a more exciting journey when you choose to stay at this hotel again. We look forward to serving you again and making your every stay a part of a wonderful memory.