Chengdu Xinliang Hotel (Chunxi Road Taikoo Li Branch) Reviews

Response from Property: Dear customer,Thank you very much for taking the time to share your stay experience. We are pleased to hear that you are satisfied with our 24-hour reception service and elevator availability, while also acknowledging our location and convenience. We understand your feedback on the sound insulation effect of the hotel and have conveyed your suggestions to the relevant departments in order to improve this issue.We deeply apologize for the issues with the air conditioning temperature setting and dryer, and thank you for your feedback on these issues. We will immediately inspect the air conditioning system to ensure proper temperature regulation and maintain the dryer to provide a better laundry experience. We understand the inconvenience caused to you and deeply apologize for it.We highly value your suggestions, especially regarding hotel shared facilities and surrounding convenience, which will help us further enhance our services. We are pleased that you are satisfied with the hotel's laundry facilities and feel convenient for the nearby pharmacies and convenience stores.Thank you again for your valuable feedback. We look forward to your visit again and experiencing firsthand the efforts we have made to improve. If you have any other suggestions or need assistance, please feel free to contact us at any time.

Response from Property: Dear Guest, Thank you very much for your review of us. We deeply apologize for your inconvenience. For the problems of carrying luggage and crossing the road, we provide baggage handler service, which covers the whole journey to Chunxi Station and aims to solve your luggage problems. In addition, we are planning to optimize the pick-up and drop-off routes to reduce the need for you to cross busy streets and improve your travel experience. We apologize for the trouble caused by this problem and will continue to improve the service quality. Thank you again for your feedback and hopefully our improvements will lead to a smoother experience on your next visit.

Response from Property: Thank you very much for your positive comments on the location and breakfast of this hotel! We apologize for the outdated rooms you mentioned and have embarked on a room renovation and upgrade plan. We expect to complete the update of major areas within the year, so that every guest can enjoy a more modern and comfortable stay experience. Regarding the selection of restaurants, we will further cooperate with more high-quality merchants in the future to provide more food choices. Thank you again for your valuable feedback and look forward to your next visit, which will definitely bring you a more satisfactory service experience!

Response from Property: Thank you so much for your appreciation of our hotel, especially for the delicious breakfast and thoughtful service you mentioned. We are glad that you are happy with the overall experience. Questions regarding room selection, do cause you inconvenience. We have emphasized to our team to maintain communication of customer needs and ensure that they are properly implemented. For guests with specific preferences, we will be consistent with your reservation and will do a better job in future situations like this, ensuring that room allocation is accurate. Thank you for your valuable feedback, your satisfaction is our constant pursuit. Thank you again for your presence and praise!

Response from Property: Thank you very much for choosing our Chengdu Xinliang Hotel. The hotel's superior geographical location, warm, comfortable and tidy living environment, and enthusiastic personalized service have received high praise from numerous guests. We will continue to work hard and make continuous progress, hoping that the hotel can become your first choice for business travel to Chengdu. Sincerely looking forward to your next stay!

Response from Property: Thank you very much for your presence and very satisfactory feedback. We are extremely honored by your affirmation! Your satisfaction is the direction of our efforts. We are proud to provide you with an extra surprise experience for the laundry facilities you mentioned. In the future, we will continue to improve service quality and optimize facilities to ensure that every detail can make you feel comfortable and satisfied. Thank you again for your support and recommendation, and look forward to your next visit!

Response from Property: Thank you very much for your high evaluation and trust in us! We are honored that you experience the friendliness and professionalism of our team and the quality of hotel service. Your feedback is our greatest encouragement. We are proud of the cost-effective price and service quality you mentioned, and will continue to be committed to providing services that exceed our guests' expectations. Looking forward to the next encounter in Chengdu for a more memorable experience. Thank you again for your support, your satisfaction is the driving force for us!

Response from Property: Dear Guest, Thank you very much for your high comments about us and we are glad that you are satisfied with our service and location. Especially the Miri Shopping Plaza and convenient bus connections you mentioned are important factors in making your stay more enjoyable. For hotel guests, convenient transportation and rich shopping options are extremely valuable resources. We are always committed to providing higher quality services and focusing on the satisfaction of our guests. Thank you again for your valuable feedback. In the future, we will continue to optimize our facilities and provide more value-added services to ensure that every guest can enjoy a more comfortable and convenient accommodation experience. Looking forward to the opportunity to provide services to you again, thank you again for your trust and support!

Response from Property: Thank you very much for choosing our Chengdu Xinliang Hotel. The hotel's superior geographical location, warm, comfortable and tidy living environment, and enthusiastic personalized service have received high praise from numerous guests. We will continue to work hard and make continuous progress, hoping that the hotel can become your first choice for business travel to Chengdu. Sincerely looking forward to your next stay!

Response from Property: Dear guest, thank you for your warm review and appreciation of the hotel service. We are deeply honored to hear your acknowledgement of flexible service, location, breakfast, and front desk staff assistance. Regarding breakfast bags and Spring Street convenience, we are glad you are happy with these details. We are proud of the assistance requests from the Sichuan Airlines Helpdesk and promise to continue to provide efficient support services. We apologize for your dissatisfaction with not receiving a hotel gift at checkout. It is our policy to offer gifts to guests when certain conditions are met, but it appears that your checkout moment does not qualify for that. To make up for this small regret, we hereby thank you by giving you a complimentary breakfast on your next stay. We hope to welcome you again, when you can expect to enjoy our well-prepared ackBar. In case of inconvenience, we can also express a special gift directly to you. Thank you again for your feedback and look forward to providing you a perfect experience next time.

Response from Property: Thank you very much for your positive comments on our front desk service. We know that your time and experience are of the utmost importance. We are honored by the helpful spirit of our team to make it possible for you to complete your trip when your contact with local tour groups is blocked. As the front office of the hotel, our duty is to ensure that every guest can enjoy convenient and considerate service, because your satisfaction is our constant pursuit. We are deeply pleased to hear that you have left beautiful memories in Ermeishan and Leshan. Every member of our team is dedicated to enhancing the customer experience, and your feedback is not only what keeps us moving forward, but also the highest recognition for us. I hope you can meet beautiful things in the days to come, no matter where you are. If you need any assistance or have any suggestions about our services, please feel free to contact our staff. We look forward to serving you again and making your every stay a part of an unforgettable trip. Thank you again for your sharing and praise. I wish you all the best and look forward to your next visit.

Response from Property: Dear guest, thank you very much for your praise and trust in us! It is great to know that you are pleased with our location, facilities and room environment and in particular have given our service team an extremely high mark. You mentioned that the beautiful scenery you can enjoy is exciting, and we will continue to optimize the room configuration to ensure that more guests can enjoy the beautiful scenery outside the window. Regarding the convenience of using Didi and other travel modes, we always pay attention to and improve the transportation facilities around the hotel, and try our best to meet the travel needs of every guest. Service team members expressed pleasant surprise and promised to provide quality services as always to help you have a more pleasant stay experience. Thank you again for your choice and valuable feedback, and look forward to your visit again and experience more extraordinary experiences.

Response from Property: Thank you very much for your good comments and feedback! It's great to learn that our convenient location makes your trip convenient. As your front office manager, I understand that there is one detail that we can further optimize. In view of the distance you mentioned between our hotel and major shops and tourist areas, we are planning to launch a brand-new service, namely the introduction of hotel through train, to make it easier and faster for everyone to shuttle between the hotel and these destinations. This will ensure that our service is even more warm and attentive on your next visit. At the same time, we will continue to pay attention to and improve other aspects to ensure that every guest can enjoy a flawless stay experience. Thank you again for your valuable comments, and look forward to your next visit, so that we can have the opportunity to provide you with more excellent services and experiences.

Response from Property: Thank you very much for your detailed review. Every guest's feedback is a great asset to us, especially we are honored to be able to summarize the location, design and service of Chengdu Xinliang Hotel so positively. Dear Guest, Your appreciation is the driving force for our continuous pursuit of service excellence. We are proud of the Xinliang Hotel you discovered while exploring Chengdu. In response to this review, we are sincerely delighted, but we also have insight into some promises that we hope to stick to and improve. Although we have provided partition walls, sound insulation facilities to control sound and optimized frequently used audio files to provide a quiet resting environment, we will continue to pay attention to and improve the comfort of all esports dormitories. We value your suggestions and promise that we will work hard to reduce any noise that may disturb your sleep, ensuring you get the best rest every night at Xinliang Grand Hotel. The check-in experience is crucial for every traveler who travels far. Your satisfaction is the highest honor of our work. In terms of loyalty programs, although we did underestimate the expected demand for the first weekend, it is our consistent commitment to providing free breakfast to all Royal Diamond members. We are actively optimizing the booking process and resource allocation to ensure that every traveler who experiences Xinliang Hotel can enjoy this benefit. We deeply apologize and sincerely apologize for the failure to provide breakfast in time. We cordially welcome you again and look forward to seeing you again in a home-away environment. Your choice again is the greatest recognition of our service. At the same time, feel free to contact us if you have any further suggestions or needs about our services or facilities, and we will be happy to help you. Looking forward to bringing you an unparalleled stay experience again on your upcoming trip.