Chengdu Marriott Hotel Financial Centre

Chengdu Marriott Hotel Financial Centre Reviews

Chengdu Marriott Hotel Financial Centre

No. 999 North Section of Tianfu Avenue, Wuhou District, Chengdu, Sichuan, ChinaView Hotel Details
Chengdu Marriott Hotel Financial Centre
Chengdu Marriott Hotel Financial CentreChengdu Marriott Hotel Financial CentreChengdu Marriott Hotel Financial Centre
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Guest Reviews of Chengdu Marriott Hotel Financial Centre

9.7/10
Excellent
8664 review
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.8
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All reviews(8664)
Positive reviews(8596)
Reviews with photos/video(1352)
Delicious breakfast(1034)
Perfect for business trips(475)
Friendly front desk staff(405)
Loved the night views(136)
Has rooms for families(81)
Great swimming pool(71)
Close to airport(66)
Excellent afternoon tea(32)
Negative reviews(68)
Anonymous User
Executive Deluxe Queen Room
Stayed in Jun 2025
Business traveller
50 review
7.0/10
Posted on Jul 23, 2025
Alls good except for the air conditioning. Could not go below 23C even after 6hrs. Technician came and was told that its centralised and impossible to go lower. Didnt expect that from Marriott.
Response from Property: Dear Guest,Greeting from Chengdu Marriott Hotel Financial Centre!First of all, thank you for choosing us for your recent stay in Chengdu and taking the time to share your experience with us. Your feedback is very important to us and we take every feedback as an opportunity to learn and improve. We are also aware of the impact of hotel facilities on competitiveness, and while we are doing a good job of daily maintenance, we are actively preparing relevant replacement plans. Compared to the shortcomings in facilities, we are more concerned about your feelings about hotel services and check-in experience. We look forward to your next visit and let us provide you with a better service experience!
Anna Kkkk
Deluxe Room (Double Bed)
Stayed in Mar 2025
Business traveller
15 review
8.5/10
Very Good
Posted on Apr 21, 2025
Very good hotel for business travellers. Convenient location, good breakfast, business lounge. The only minus is a smell in rooms. There are smoking rooms available that affect the hotels ventilation system. Small window could be opened which is a plus. Air conditioning works fine, it doesn’t make the room too cold. Nice view from the windows of twin towers.
Response from Property: Dear guest, thank you for sharing your stay experience with us. Chengdu Marriott Hotel is located on Tianfu Avenue, in the heart of the financial city, across the street from the Tianfu Twin Towers, a popular check-in spot in the city. It takes only three minutes to walk to Yintai in99, 10 minutes by car from SKP Shopping Center and Financial City Performing Arts Center (Big Cube), and 20 minutes by car to Chengdu Shuangliu International Airport. The superior geographical location allows you to travel easily between the hotel and Chengdu’s major transportation hubs, famous business districts and attractions. We are committed to creating an unforgettable and wonderful experience for our guests. Whether you are in this city for business or leisure, we hope to provide you with exquisite space and services, and start a wonderful journey full of inspiration and creativity for you. Sincerely thank you for your affirmation and praise, and look forward to meeting you again in Chengdu!
Guest User
Superior 2-bed Room
Stayed in May 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Jun 30, 2025
I had a very pleasant stay at the hotel. The staff are all very friendly, helpful, polite, and professional. I feel the hospitality and will definitely come back again.
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
KimKam
Executive Deluxe Twin Room
Stayed in Nov 2024
Family
24 review
9.0/10
Great
Posted on Dec 27, 2024
Excellent customer service especially Butler who furhter took care of our issues and request. Tasted breakfast, over the there already enjoyed many chengdu local signature foods and snacks.. highly recommend!
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
Guest User
Classic 2-bed Room
Stayed in May 2025
Family
1 review
8.5/10
Very Good
Posted on Jun 20, 2025
My recent stay fell significantly below expectations for three key reasons: 1. Unhelpful Staff During Medical Need After falling ill due to the extreme temperature contrast (outdoor heat vs. aggressive AC), I requested assistance locating a nearby pharmacy. While I understand staff can’t provide medication, a simple directory search or suggestion would have been reasonable. The dismissive "I don’t know" response felt neglectful. 2. Disruptive "Satisfaction Checks" Staff repeatedly knocked on doors (while I was sleeping) to inquire about cleaning service quality. This intrusive approach prioritized hotel procedures over guest comfort. 3. Poor Lost Item Protocol I accidentally left prescription glasses in the room after checkout. The hotel only acknowledged them after I contacted them, refusing to arrange return shipping. Contrast this with Atour Hotel (my previous stay): they proactively called about a forgotten charger and shipped it immediately.
Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback regarding your recent stay with us at Chengdu Marriott Hotel Financial Centre. We truly regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused.We have promptly shared your valuable insights with our hotel management and relevant departments. Please rest assured that we are actively investigating the issues you mentioned and working diligently to address them. Your feedback is incredibly important to us, as it guides our efforts toward continuous improvement.We genuinely hope you will consider giving us another opportunity to serve you in the future. Thank you once again for choosing to stay with us, and we wish you a wonderful day ahead!
AlbertoP
Superior Queen Room
Stayed in Jun 2025
Business traveller
36 review
6.0/10
Posted on Jul 25, 2025
The room is a bit dusty and old - not well maintained - just average 4 stars hotel
Response from Property: 尊敬的客人,感謝您近期選擇入住成都首座萬豪酒店。我們同樣意識到酒店在設施條件方面對競爭力的影響,我們在做好日常維護的同時也在積極準備相關的換新方案。相比較設施上面的不足,我們更加在意您對於酒店服務和入住體驗的感受,期待您的再次光臨,讓我們帶給您更好的服務體驗!
Guest User
Classic Queen Room
Stayed in Mar 2025
Business traveller
43 review
10/10
Outstanding
Posted on Apr 28, 2025
The hotel is quite new, the room is spacious with desk and couches, overall a great hotel for business travel.
Response from Property: 尊敬的賓客,感謝您與我們分享您的入住體驗。成都首座萬豪酒店位於天府大道,地處金融城腹地,與城中熱門打卡地天府雙塔隔街相望,步行至銀泰in99僅需三分鐘,距離SKP購物中心、金融城演藝中心(大魔方)僅10分鐘車程,20分鐘車程則可達成都雙流國際機場,優越的地理位置可讓您從容來往於酒店及成都市主要交通樞紐、著名商圈及景點之間。 我們致力於為賓客打造難忘且美妙的非凡體驗。無論您到這座城市出差或是休閑,我們都希望為您提供精緻的空間和服務,為您開啟充滿靈感和創意的精彩旅程。誠摯地感謝您的肯定及讚譽,期待與您再次相遇蓉城!
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2025
Business traveller
1 review
10/10
Outstanding
Posted on Apr 9, 2025
very nice e and clean. great service. we renewed our stay twice and will come back again in our next trip!
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
Marie74
Classic 2-bed Room
Stayed in Feb 2025
Business traveller
25 review
10/10
Outstanding
Posted on Apr 24, 2025
Excellent hotel. Definitely try and ask for free upgrade upon checkin. They’ll try to accommodate if available.
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
Guest User
Classic 2-bed Room
Stayed in Jul 2024
Family
2 review
10/10
Outstanding
Posted on Aug 22, 2024
The breakfast is great, lots of choices! Super clean!
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
Stefan Eckhardt
Superior Queen Room
Stayed in Mar 2025
Family
5 review
7.5/10
Posted on Apr 5, 2025
It’s okay but there are better options in this price range.
Response from Property: 尊敬的賓客,您好!感謝您選擇下榻成都首座萬豪酒店並與我們分享您的入住體驗。您的期望就是我們努力的方向,酒店始終為賓客帶來客房最優彈性價,而房價的浮動會隨着賓客預訂的日期有所變化,也會視市場供需情況等因素上下浮動,我們也誠邀您關注酒店相關官方渠道,酒店會不定期為賓客帶來各項優惠活動。再次感謝您的選擇,我們期待您再次蒞臨!
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Business traveller
1 review
10/10
Outstanding
Posted on Nov 21, 2024
very helpful and pleasant staff at the reception. no difficulties in communication, some employees speak English. thanks for your help and warm welcome
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
3 review
10/10
Outstanding
Posted on Aug 2, 2024
Great place to stay
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
Guest User
Deluxe Room (Double Bed)
Stayed in Jun 2024
Business traveller
14 review
9.0/10
Great
Posted on Jul 20, 2024
Excellent option in Chengdu Financial district. Very clean super comfy and spacious rooms! Would like to have more English speaking channels. Breakfast is delicious and has excellent variety.
Response from Property: Dear Guest, thank you for taking precious time to share your feedback in regards your recent stayed with us at Chengdu Marriott Hotel Financial Centre. We are delighted to hear that you are enjoyed overall stayed experience and we have provided you with the facilities and services you desired. We look forward to welcoming you again in the near future.
Guest User
Superior Queen Room
Stayed in Jan 2025
Business traveller
20 review
10/10
Outstanding
Posted on Mar 26, 2025
Comfortable room and good services~
Response from Property: 尊敬的賓客:感謝您選擇成都首座萬豪酒店,並分享您的入住體驗!酒店地處金融城腹地,毗鄰城市熱門打卡地標天府雙塔,步行3分鐘可達銀泰in99購物中心、交子公園,僅10分鐘車程可輕鬆抵達成都金融城演藝中心(大魔方)、成都SKP等地,出行便利,讓您輕鬆探索城市精彩。我們始終致力於為賓客提供寬敞舒適的入住環境和專業貼心的服務,您的肯定是對我們最大的鼓勵。期待您的再次光臨,我們將繼續以熱情與匠心,為您帶來更美好的旅居體驗!祝您生活愉快!