The Peninsula London

The hotel has a very advantageous location, beautiful overall environment, thoughtful service, very clean swimming pool, rich breakfast, and delicious croissants. Highly recommended!

This is my first time staying in a hotel and writing a negative review to The Peninsula London. The most disappointing hotel I have ever stayed at on Peninsula. The management team is extremely unprofessional and useless. The hotel only serves Middle Easterners and discriminates against Asians! I chose this peninsula for the ten thousand and one night park view room. I have lived in Peninsula in Shanghai, New York, and Chicago before, and I have always had a good impression of Peninsula, but because of this experience, I will never choose Peninsula again. 1. The hotel dry cleaning was fifteen hours later than expected. After the hotel dry cleaning service, all the hidden buttons of my Balmain jacket worth 30,000 yuan disappeared mysteriously, which made it impossible for me to buckle and close it. clothes, the hotel's explanation was that they were sorry to hear the news, and their tone seemed to have nothing to do with them. Because I was in a hurry to go out for dinner and wanted to deal with it when I came back. After I came back, something happened that shocked me even more. My clothes were hung up for no reason. What made me even more speechless was that they used silver buttons of another color (originally gold) and sewed them on my clothes. The original material, wool, has also been damaged to varying degrees by unprofessional sewing, and good clothes have become cheap pirated copies under their "repair". They decided to alter my clothes without my permission before doing this series of things. 2. After they cleaned the room, my pajama pants and a pair of short sleeves disappeared mysteriously. I sent a message to their housekeeper, but no one responded. I didn't get the whereabouts of my belongings until I checked out. 3. Breakfast was not only forty minutes late, but also a whole dish was missing. I asked the service staff where the other dishes were, and he was still looking for excuses for himself, saying that their milk was ok in large cups. Two people share, and we told him that if we drink one portion of milk, do we also need to share the dishes? One dish for two? Then we showed him our reservation order, and he reluctantly went to pick up another dish, during which I waited for nearly half an hour. Because I was busy with my schedule and didn't want to waste my time arguing with them, it wasn't until the last day of my stay that an employee from the laundry department came to apologize. No one from the manager or management showed up. Their excuse was that I would follow me. Leaders report this matter. When I finally checked out, I couldn't bear it anymore. I had a fight with them. They found a so-called manager to apologize to me, but there was no actual solution. The compensation plan is to waive the laundry fee of 100 pounds. They have no way to compensate for my clothes. The only compensation is to wait and send me an email to prove that they can help me upgrade my room type when I check in next time. But I left the UK. It's been ten days and I still haven't received this email. Maybe if you meet white customers, they won't be so perfunctory. I suspect that their management team learned hotel management at New Oriental. They only recommend responsibilities to other departments and ordinary employees, and they dare not even show their faces when something happens. I hope that those who have patiently read my review will not choose this hotel again. There are many hotels in London, so there is no need to spend money to feel angry about being discriminated against here.

If you have enough money, this is the best option for London in 2024-2026

The decoration of the room is good, but the cleaning of the room is average

No other London hotel can compare

Okay, okay, okay.