Mercure Hotel Koeln West

We had a very pleasant stay at Mercure Hotel Köln West. The location was excellent and very convenient for our overnight stop. The staff were friendly, welcoming, and helpful, and we were very satisfied with the facilities and amenities. My son especially appreciated the swimming pool and the gym and really enjoyed being able to use them during our stay. It was definitely a great bonus for us as a family. The room was comfortable and generally clean. Overall, we had a relaxing and enjoyable stay and would happily stay here again. Thank you for the warm hospitality!

I would say if you are travelling by public transport, dont choose this hotel, far away. While the distance not close to city (40minutes to the Cologne Church), the price also did not factor in, but quite expensive. The bed size is small, room is hot. You need to get everything kit from reception one by one, but they also out of stock for some eg. Dental kit. I dont expect I paid more than 200 Eur, for nothing and need to ask for basic stuff from a hotel, are you serious? For the reception staff, while I arrived at night in 4 Dec, the lady staff told me no dental kit and other stuff. In the next day, i found another staff helped. Ridiculous. The lady passing rooms and fill in tea and coffee bags is nice. Overall, horrible stay.

I have booked two nights. The first evening I called many times but they did not answer. The receptionist's behavior was very harsh. I don't like it.

The staffs were nice and the room was very clean👍

Excellent. Clean and enough parking spaces (15 euro). Free swimming pool and bathtub in the room are also a big plus for my kid. 2 Large supermarkets across the street. Will come again.

Hotel was incredibly hard to deal with. Was caught in the Strike / Industrial action in Paris City Centre and not able to attend the reservation in good time, requested for a cancellation which was promptly denied. No consideration for guest.

Struggled to get through to the hotel as the phone number on the app used to make booking was in correct. The hotel is easy to find and transport links from the airport I give a 10/10 plus connection to the city was super easy. Upon arrival, the service desk staff were pleasant and apologised. Finally checked in and the room was clean and well done. However, my room was facing the major road and extremely noisy during the entire stay as the road is a busy one.  Ordered a late dinner and disappointed with my under done beef patty, the bun it came with required an electric knife to get through. I did complain and an apology was given.  Now, the hotel room doors bang whenever they’re being closed and made my stay unbearable. Something definitely needs to be done as I was put off!! Before retiring to bed, I hung the notice to not be disturbed..alas! the following morning after breakfast I just wanted to have a quiet time but I was rudely interrupted, disturbed coupled with the loud doors as the cleaners went about their inspections 2 x in a space of 10 minutes.  I would have loved to stay here on future visits but it’s a NO!!  The breakfast was lovely, sauna and swimming pool facilities too. I did not use the gym. Otherwise it’s in a good safe location.