Popular Colon 4-star Hotels

I booked this hotel for one night as it was very close to cruise port and just needed a night before joining cruise - I booked over one month prior and PAID IN ADVANCE - I received an email verifying payment and stating the room was ‘fully guaranteed’ - After traveling that day for over 12 hours, upon arrival we were told there was an electrical problem and they would relocate my husband and me to another hotel…. They just needed some time to locate the new accommodation…. Now….. If there was a known problem why would they not have already made arrangements??? The two females kept smirking and giving each other the side-eye so something just seemed ‘off’- I produced confirmation of payment and said I would let company I arranged reservations with know about the problem and they then quickly ‘found’ a room at the hotel where I booked…. The young man who brought up our luggage was accommodating as was wait staff at restaurant where food was good - bar staff seemed put out when we ordered ‘two Chardonnays’ and then said she couldn’t make a martini so we didn’t stick around - My husband was so uncomfortable he barricaded the door with suitcases and chair while we slept- We are in our sixties and have traveled quite a bit but I must say this rates as one of our most unpleasant stays -

I am a multi-repeated client The very good 5-star hotel the only complaint we have is with the bad treatment of the Reception Manager Lady of mirrors that is the boss since your bad treatments to us have been repeating we are Cubans and we go 2 and 3 times a month, it is true that he has drawn attention to us the first time and from there to here we have not been badly done nor violated the hotel regulations but his bad face and his bad treatment has led us to the extreme of not wanting to return, For example, in January we sleeped 4 nights in a room at the 4th floor with air conditioning problem that problem certified by the hotel maintenance at 12 p.m. and we didn't change why we were tired of the extreme, the next morning we got a quick meeting early when we returned we put the change and told us not why not gave you the win we sleeped sweat, our group enchanted with all the staff of the hotel tell you reception Personnel of the Restaurant very careful, security staff sergeant ECT and very disgusted with this lady that the best would be to tell us that she doesn't want us anymore at the hotel as one more of her threats I hope this lady will change the treaty with the people Cubans or with us we expect that and we want to continue to see you there but with better treatment at the end you know that we are not bad, isn't it ?