EddieNguyen
February 10, 2025
The air conditioner and Wi-Fi were not good. I stayed in this hotel for two nights. Initially, I booked one night but later decided to extend for another night. I had already informed the receptionist about my extension when he reminded me of the check-out time.
Later, I went out and returned to the hotel around 2 AM, I saw other guests in my room. I asked the front desk staff what had happened. He replied that he didn’t know anything about it because he was on the night shift. He then called his manager and assigned me another room, which was not what I had originally booked. My reservation was for a Deluxe Double Room with a city view and a window, but the room I was given had twin single beds and no window.
In the end, no one offered me an apology. I feel that they don't know how to check their booking and they don't know how to handle problem.