Champneys Tring

Lovely, relaxing stay. I haven’t given 5⭐️ because Champneys now charge for lunch when you’re staying overnight which seems a bit odd…and the lunches were always a great social interaction too. I hope they bring it back soon. Overall, the stay was great and facilities work well for me. Staff were very friendly and courteous as always. Particular thanks to Louise in the Terrace Cafe - always cheerful and chatty and always greets you with a smile…great coffee too. Thanks!

Took a solo trip for a business trip and had a surprisingly nice stay. I usually stay in smaller hotels / lodges and don’t often get the whole hotel experience but whilst staying with Tring champneys it felt like such a luxurious getaway. Shoutout to Sophie in the restaurant for looking after me both days i came for breakfast, lovely girl!

I celebrated my special milestone birthday over the weekend at Champneys Tring and it was absolutely wonderful ❤️ Rod and his team, especially Ezster, made sure everything was arranged perfectly for our stay. The facilities are impeccable. I had a great facial trea**ent with Rosie (best facial I have ever had!!) I totally recommend.

Louise goes above and beyond in the cafe. Always friendly, professional, knowledgeable and an asset to Champneys . Anthony and Richie are also great professional instructors who make the sessions fun and targeted to individuals. They inspire guests to continue to exercise.

My friend and I recently visited Champneys in Tring and were sorely disappointed by our experience. We are regular visitors to Champneys and usually have a nice, relaxing time but this recent visit was way below the usual standard. Firstly, at breakfast there were no plates available and nowhere to sit and eat so we had to pile our food into tiny cereal bowls instead. It was only around 9am at this point so it seemed odd to have run out of things already. The staff looked very harassed. The food was good though the salmon rolls were a little dry. Not long after, I popped to use the bathroom and found there was no toilet paper. It was not yet 10.30am at this stage and I thought this was totally unacceptable for a place that bills itself as luxurious. The next issue was how busy it was. I have visited on many occasions in the past and never found it to be so overrun. It was near impossible to get a lounger or anywhere to lay and relax unless you went outside, where it was cold and raining. The hot tubs and Thalassotherapy pool were particularly busy and it was hard to find a space. This ruined our enjoyment, as we had to waste time walking around trying to find somewhere to go. It seemed to us that too many people had been admitted and bookings should have been capped at a much lower number to ensure a good experience for guests. The signage was also inadequate and my friend and I kept getting lost, as did many other people. Lunch was excellent and I could not fault that. My friend and I had both booked Body radiance for 5pm so we arrived in the trea**ent area at 4.50pm to await our therapists. My friend was collected for her trea**ent and I continued to wait until there was only me and one other lady left. There was no-one on the trea**ent reception to ask where our therapists were. At one point, a member of staff walked by and we asked her and she said the therapists were on their way. By 5.15pm both myself and the other guest were getting concerned. As there was still no-one to ask, I went into the shop and asked the lady in there, who checked on the system and said there was no booking for in the system for me. She sent me to the main reception. It turned out that despite my booking being confirmed in writing for 5pm, they had erroneously booked my trea**ent for 3pm, so it had been missed. I didn’t have time to take a later slot and requested a refund, but the receptionists said they weren’t able to process this and it would need to be done by Reservations, so I walked out £110 poorer for a trea**ent I did not receive. It was the final nail in the coffin for what had been a very below par spa day and the sort of experience I would expect from a leisure centre spa, not a luxury health resort. I contacted reservations the next day to share my experience, expecting at the very least to receive an apology, but my email was completely ignored. I am absolutely shocked at this appalling level of customer service towards guests who

Wow champneys. You just get better and better. We had a fantastic day on Monday. The food was worthy of fine dining. The staff amazing and the facilities were sleep inducing. We didn’t ever want to leave Thank you for such a fantastic experience

We were quite disappointed with our stay at champneys in Tring and it boils down to staff. Most of them seem like they don’t want to be there, it’s a little dated now and almost shabby in parts and the spa area was not clean. For £460 between 2 of us (the did include a couple of trea**ents which were lovely , although we had swapped out facials for massages and that had not been recorded) Examples were that although there were lots of staff in the reception area no one greeted us and when we asked someone for help we were told it wasn’t really her job but she would try and find us someone. The service in the cafe was slow but the lady was lovely she just seemed like an army of one. The rooms are so basic, no fridge or hair dryer and the bathroom Was grubby. It did have a beautiful view with a Juliette balcony overlooking the beautiful gardens. The main spa area had bits and hairs all over the floor and I didn’t see one cleaner. There are other more modern areas which looked better . Good points - dinner and lunch were lovely. (Breakfast disappointing) / some staff were great / lots of facilities / beautiful grounds . Unfortunately we won’t be returning just due to the fact I think we can get better for that sort of money . Maybe we would have felt a bit better had the staff been more well welcoming

Very disappointed in the stay. No towels and staff sending us to different areas of the spa/gym only to be told "it's just slow today". Hair in the starter at dinner. Just got a sorry, nothing to make up for this. Some staff being really unhelpful, asked where we could get a drink from in the evening, just to be told they're understaffed and we can wait to see if someone turns up at the bar. Very dated. Bedroom was okay. Some of the shared rooms (music room etc) very worn down, damaged ceilings/walls. Spa facilities were good. But too small for the amount of guests they let in. The grounds were good and that was honestly about it.

If you are looking for a branded spa then this is your place but I was not blown away. We checked in and were given wishy washy instructions of how to get to the changing room, we got lost and met others who had been here a day and were starting to get peeved. It was crowded and I felt claustrophobic, there aren’t many enough facilities for the numbers. The food was average and the combinations not well thought through. There was a lack of seasoning. There are no drinks offered at lunch, no one asked and we couldn’t work out who to ask. At the concession by the spa, we couldn’t order a Rose nor have a cocktail apparently this can only be purchased at 6pm. I think there is a staffing issue we had to move our plates and cutlery to the table next to us so we could get dessert. I am glad, I came, I saw but don’t believe the hype in a name. Definitely will not return.