I originally booked 3 rooms for 2 nights. I received an urgent notice from my family the next morning and had to rush home. I immediately contacted the hotel to check out. According to the policy, about $150 would be deducted from the prepaid room fee. The hotel said that they would check. Booking information, calculation of the amount that should be deducted, follow-up work, etc., etc., the remaining amount cannot be refunded immediately; due to time constraints, it is impossible to wait, so I told the store to refund it when the calculation is completed, but from this morning From 9 o'clock to 9 o'clock in the evening, there is still no news. I don't believe that it will take more than 12 hours to calculate the refund, and the store is not willing to return the deposit. It has repeatedly asked for the deposit to be refunded. I can't receive the refund anyway. It doesn't matter, it's just that the store's behavior will seriously damage its reputation. In conclusion, the environment and service of this store are good, but the store manager is not.
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