Guest User
February 23, 2024
When I came to Dali before, I stayed in hotels along the Erhai Lake. This time I wanted to choose a quieter hotel with a courtyard, so I chose Mutian. I saw that the environment at the foot of the mountain was good in all aspects, and the decoration style and hotel feel were what we wanted. The service was very considerate. Every day, customers will be asked in advance about their dietary needs and travel pick-up needs. A different sweet soup will be prepared for customers every night to enjoy before going to bed. Customers will also be asked about their living and eating habits in advance, such as whether the pillow is comfortable and what dietary taboos they have. Overall, We are very satisfied. The only drawback is that there was some unpleasantness the day before leaving, but it is not a hotel problem. It is recommended that the hotel pay attention to customer needs in time. We arranged to rest in the hotel all day before leaving. We had breakfast in the morning and wandered around the yard. In the afternoon, we were bored and wanted to go to a restaurant. To have some afternoon tea, I chose to sit on the fireplace sofa. Since smoking was not allowed in the guest rooms, I specifically asked if I could smoke in that area. The service staff said that smoking was allowed in that area. I took the ashtray and lit a cigarette. After that, a tall and thick man ran from another table with his wife, children and his mother in the restaurant. He ran to our table and pointed at my face. He was very rude and forcefully told me that he had children at home. I'm not allowed to smoke. After all, this is a hotel, not a food stall. I hope your service staff will discover this problem in time and provide restaurant reservation services for customers with more needs, or provide exclusive areas for him, his family and children. Don't sit in your restaurant. Spending two to three hundred yuan to order a fruit plate and running around like crazy, affecting the consumer rights and experience of other customers. Everything else is very good. The ladies and brothers in the hotel are also very good. I hope your hotel will get better and better next time. Will choose your brand
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