The Castel Hotel Service Apartment

A very great stay experience. The hotel is located halfway up the mountain, overlooking the Xinghai Bay Bridge and the nearby Xinghai Square. The hotel's shape imitates an old castle, and its interior decoration is also in European style. The rooms are spacious and bright, and the facilities are relatively convenient. The hotel staff are very friendly and the gym facilities are also good. Highly recommended, consider staying again if you have the chance

The first stop in Dalian was an unexpected surprise. It was suitable for us with a child. There was a sofa bed in addition to the big bed. It was great. We could see the cross-sea bridge outside the window. We were pleasantly surprised. Fruit, lollipops and snacks were given as a gift when I checked in, and the service was also very good. The entire hotel is connected to a castle, and it is particularly beautiful when it is lit up at night.

The room is quite big for a family, but it does have a musty smell. Although it saves effort, the upper floor is still the same. The view is good and the hotel facilities can be used, but it is still too old.

From the hotel front desk to the concierge, the service attitude is very good. The big brother in the housekeeping department also gave a fruit plate as a gift. The rooms in the apartment should not be used as much as in the guest rooms. They are very new and have washing machines, ovens, refrigerators and other home appliances.

The hotel environment is really good. It is close to the mountains and the sea. The location is also good. It is the starting point of Binhai Road and close to Xinghai Square. It is suitable for travel. The lobby service is also very enthusiastic. I am traveling with my parents and they are more considerate of the elderly. They help me get in and out of the car. The front desk also took the initiative to provide tea, and the work efficiency was also good. The room service was a little worse. First, after checking in, I found that there were no slippers. Then, the elderly wanted a stool to take a bath, but the hotel said it could not provide it. It doesn't feel very good. After all, it is a five-star hotel, and it should really consider the needs of guests of different age groups. Some details have begun to feel improved. For example, we wanted to walk around the hotel garden, but when we went there, we found that the doors were sealed, but there were no prompts on the way. We wanted to take the apartment elevator back, but found that we couldn't get up without a card. No notification or reminder. It is recommended that hotel managers walk around from the perspective of customer exploration, throw away their own access cards, walk around completely as a customer, and rate this experience. There are also some details, such as passing by some restaurants in the hotel and seeing waiters gathering at the door of the restaurant and loudly criticizing some employees, etc. It feels like they should not appear in front of customers. Although there is room for improvement, the overall feeling of staying here is good, the bedding is comfortable, and both parents are very happy. Thank you for the abundant welcome fruits and giving us a great experience.

It's really great, the price is affordable, the welcome fruits in the room are so abundant, not only can you see the sea, but there are also deers halfway up the mountain, which are so cute. The bed is very soft, very comfortable to sleep in, very quiet, especially suitable for couples and family travel

地理位置很好， 設施也不錯， 服務真的有待提高，沒有一點賓至如歸的感覺， 週末人特別多，早餐需要更換花樣， 衞生真的有待提高。

服務：房間很乾凈，180度海景房 ，視野非常不錯，智能馬桶，也很不錯，服務態度很滿意，早餐也很不錯，很舒適的體驗，還會再去的。

健身房，游泳池很好。 但是房間服務有待提高！